Crunchyroll

I had bought multiple figures from this site, and it worked out alright, though there was a small break with one that had a small, flimsy piece. It glued back just fine. Imagine, then, when I get a figure where nothing fits in its correct slot for assembly, my surprise as the head breaks immediately, right with the peg stuck inside so the break was uneven. The hair also broke as I tried to repair the head and put it back on. It's current a mess of pieces. Customer service did nothing but tell me to use glue and waste my time.

If you are on the app, horrible. That is awful. I don't know if it's because I am an American, and getting this set of shows from overseas, but it is always crashing on the app, it is never consistent. Almost every time I watch a show it has to buffer and even when it does buffer it doesn't do anything. It is much worse when it is during the time periods of 8/7 central because every is watching TV at the time, but even when it's 2 AM when Americans are asleep, it doesn't work. It's not a good app. Everybody should say this thing it's horrible.

Like the title suggests, Crunchyroll has several critical flaws in a streaming service, the first and foremost is that the videos either don't play, buffer so much you want to claw your eyeballs out, or the quality swings from 1080p to 240p. This makes the service very frustrating to use and can very turn a quick 10-minute video into a $#*!ty hour.

The video quality is lacking, with the picture being laggy and glitchy, and the amount of ad breaks is by far excessive. Even youtube wouldn't put 4 ad breaks 6 ads long in a less than 25 minute video.

I bought a preorder for February release and its July and there still no word and it just keeps getting delayed with every new date.
Every preorder figure i get is delayed and they used covid as an excuse but they did this before covid even happened

When you watch series it pops you out of fullscreen between episodes. (the mobile version is great, but the pc version is really badly optimized)
It doesn't have a row with series I'm watching atm. And that is really neat to have so I can keep track of what I watch.

Edit: They almost don't have any of the animes dubbed in English. (There are German and Russian sometimes tho)

I believe that positives and negatives earn your rating...
Positives:
-Plethora of Anime choice
-good quality streaming (and my internets trash so thats pretty good)
-ads aren't terribly long
-updates shows relatively quickly
Negatives
-Offers "14 day trial" but requires card information
-Requires Credit Card for premium smh
-Ads occur way to often throughout shows
-Ads are made long by colliding 3 together, 2 of which are usually the same
-(Some) Ads are way too $#*!ing loud

Ok, crunchyroll is good, but it's not flawless i'm only gonna talk about the downsides: 1, streaming: ok the animes are cool but idk why you have to pay for ad free viewing when I can just watch netflix with cool animes ad free without paying for it. Streaming was kinda bad. 2, bugs: ok there are a few bugs which make crunchyroll viewing unpleasant like for example: there's this bug in which i can't see the subtitles after an ad, which annoyed me a lot. Finally, 3, the ads: ok, i get the fact crunchyroll needs ads to promote their own app, but why on the app? Aren't people already using it, and also the fact 95% of the ads are about the premium subscriptions makes it just as annoying as the YT premium pop-up, so watching anime in peace is almost impossible without the subscription which makes me annoyed, so half of the time the ads just talk about the benefits of premium so that they can win kids over with the money, why should i pay for the premium subscription and need to watch good animes with premium when other streaming apps like netflix and funimation exist and i can watch good animes for free, ad free without paying for a subscription? Conclusion: i'm not saying i hate the app, i'm just saying that crunchyroll needs to fix these things before anyone else complains about it.

The timing of the ads ruin the experience of the show you're watching, there's no warning they just pop up out of nowhere and they're very long. And sometimes the whole thing would just freeze for no reason and I had to reload it.

They do OK. As one of the few ways to get free anime legally in the US, however, their service has gotten pretty poor, and they're not doing their tech support people any favors by basing their jobs on how many good reviews they get. I had a technical issue, was told they couldn't fix it, but they're working on it. As far as I was concerned, that was the end of the issue, but then they asked for a review of my experience - and I didn't rate them well because the problem wasn't fixed. Now I'm getting multiple requests to change my review and offers of free time. Thanks, but it says nothing good about you or your job.

This isn't the first time I had a problem with their customer service. The last time was over a year ago when I asked a simple question about gift passes (never use them and was curious about how they were being offered) and received this nasty response from the agent. I didn't really care at the time. This time, it was about money so I'm more than a little annoyed.

My yearly pass was to be renewed but I received an email stating that the charge didn't go through. I figured it must be an expired card, went onto the site and could not find a way to recharge the bill. I contacted customer service with the issue and asked for help. The customer service agent gets back to me and says she has reset my account as she noticed an issue in the system. I was told to wait 24 hours before trying anything. I waited and now I could not add a card to the system no matter what I did. The system would give me errors ranging from "invalid card number" to "you cannot have a second free trial in a single billing cycle". So I reply to my ticket email and state the issues. I receive a reply that they are having issues charging cards and she has granted me 14 free days and to use this new link link. She then closes the ticket and I receive a survey email.

This is where the problems really start. The link is to the current pricing structure which is $20 higher than was I was supposed to be billed. Previously, I received an email from Crunchyroll stating that I would be grandfathered for my previous pricing. I explain this to the customer service rep and am told "well because your card wouldn't charge, you'll have to pay the new price" and she went on talking about how they never raised their prices in all these years (never mind the fact that the service was overpriced for most of those years based off of content and quality of service). I respond stating that I checked my card and it wasn't expired nor was there anything wrong with it. Basically, because their system screwed up, I now have to pay more. It's either that or this is by design to get you to pay the new price. In either case, sending out an email with a price structure and then changing it is fraud.

So at this point, I have yet to get a response and I probably won't. That leaves me with complaining to my state's government. I know that won't do anything for me personally, but at least it will put some notice out there. I can only hope that Sony does buy this company and do a restructuring as it is horrible. The streaming service is subpar for the price they were charging, and at the new price it isn't worth it. If they need that money so badly, how about working on your technical infrastructure and stop funding subpar stories and making them into shows?

This would be a great website if they actually had more good anime. Every season, they are missing some of the best anime, like Arlsan Senki, Psycho-Pass, Elfen Leid, Shingeki no Bahamut, Dimension W, Overlord, Death Parade, Mirai Nikki, Zankyou no Terror, Tokyo Ghoul, and my personal favorite: One-Punch Man.

It gets two stars because it gives you a free trial, enough time to figure out it's garbage without spending money on it.

I could hardly find any English dubbed anime and so i quickly lost interest. Make sure you cancel your account before your free trial is over or else you'll automatically be charged a non-refundable month. I contested the charge since i canceled the very first day of the beginning of the month but Crunchyroll refused to refund the charge and simply just re-activated my account without my CONSENT for the remainder of the month. I would avoid these guys and shop else where.

It would be an amazing site if I did not get so frustrated that it pauses all the time. It is the most annoying when I do not have the premium membership, but even with it it can be annoying to have the video stop at a really climatic part and you have to refresh the page 3-4 times or sometimes even more. The fact that they get the rights to the shows, the fact that they are able to get it translated so fast from Japan and the fact that they are just as excited about the content as we are makes for a really cool company. However, for all of that behind them you would think that after years of constant complaints about videos stopping they would try and find a solution. I respect their business, but I would not be able to wholeheartedly recommend them after some of the heartache and frustration this one main issue has caused. I have even considered writing down all the videos in my queue and logging off indefinitely until they get this fixed. I would not mind so much if the video just took a long time to 'buffer', but this is something that sometimes ruins the enjoyment of viewing a great show. The fact that it pauses and will not load unless you refresh and the fact that you are not able to go skip around on the video timeline without the chance of it pausing makes the whole experience frustrating enough to stop watching it on their site. Once they get that fixed, then I would give them 4-5 stars.It is really a big issue for anyone who wants to relax and watch something on their site because sometimes it is anything but.

The same anime that you find here AND MANY MORE can be found on Hulu Plus and Netflix. For those watching current anime, they can also still be watched on Hulu Plus or Netflix a few days later sometimes and for basically the same price. However, with Hulu Plus and Netflix you get so mush more and even more anime. So the value is very very low.

Issue 2: For some reason the playback quality is very low for this site versus Hulu Plus or Netflix. Not certain why. We are Time Warner customers so it may have something to do with their throttling of certain sites.

Issue 3) To use the free trials that they offer, you MUST provide payment information that will be charged if you are even one second late in canceling. This was not an issue for me since I wanted one more month. The issue was that I only wanted one more month for a specific reason.
My subscription was paid for and was due to expire on the 22nd of the month. I canceled on the 6th of the month since when I went to check on the ability to cancel, the page I was on stated that the subscription was not refundable but my already paid for subscription would run through the 22nd of the month - this is what was paid for and what I wanted. HOWEVER, they immediately canceled my subscription and we were not able to continue subscription level viewing through the 22nd as we were supposed to. The already paid subscription has not been refunded at this time either. We should have been able to watch through the paid for subscription as their website stated but we were not able to. This is fraud to me and disgusts me.

Billing issues aside... I still would not recommend anyone pay for this site. Most of the anime can be watched for free. Only the most recent episode must be viewed with a paid subscription, but if you can wait an extra day or two you can watch it on Hulu Plus or Netflix and get more value for the same dollars. Also, they constantly offer free trials over and over to those of us that have canceled so you can always just use the free trials.