Crunchyroll

I love the range crunchy roll has, however I've never had a harder time using an application in my entire life. I have to try and play a video, go back and play it a minimum of 3 times to play ANYTHING. Not to mention sometimes it thinks I'm watching things on more than one device… when I try and play something on the SAME DEVICE. Again I love the variety and dubbed content on Crunchyroll, but the struggle just to watch anything on the platform is a constant frustration of mine. How can you charge so much for a membership I struggle to use?

DO NOT ALLOW YOUR CHILD/TEEN TO SUBSCRIBE! Son (15 at time) got a year subscription, it was supposed to finish beginning 2023. Just found out they have been taking out $139.99 (MORE THAN HIS INITIAL PAYMENT) for the last 2 years from my son's bank account. When I saw the latest withdrawal I tried to get a refund and cancel it... NO ONE GETS BACK TO YOU BECAUSE OF COURSE IT ALL ONLINE THEY JUST IGNORE! THEY SEND ALL THIS JUNK MAIL TO MY SON BUT OF COURSE THEY AREN'T GOING TO LET HIM KNOW THEY ARE STILL TAKING MONEY OUT OF HIS ACCOUNT! If I could I wouldn't give ANY stars!

Really frustrating that they've took over funimation. Serious lack of English dubs but yet more and more Dutch and Polish dubs...

The fire amazon app is garbage aswell, always laggy and crashes.

Genre function is also garbage and needs a massive overhall.

- No profiles
- No subtitles for dubbed version (rarely even CC subtitles)
- Videos will not even play first try. You need to go back and try to play it again
- Technical issues with at least Android TV app

I pre-ordered two figures in 2022. One was shipped but for the second, they claimed COVID and a lack of staff delayed the shipment 4-5 times. When I finally asked for a reimbursement, at first someone responded, but then they started ignoring me. I never received a refund. Due to their numerous postponements, they forced me out of the Paypal protection period and my credit card had even less coverage.

I had crunchy roll for 11 months about half that time i just could not get things to play. It would sit there and spin the orange circle. This also happens on any device cell phone laptop everything. Finally i got sick of it and made a complaint to them and they asked for all this info on me and my system over a week we went back an forth and not a single time did they every actually try to do anything to fix this issues. I know the issue is not on my side of things as i have a $9,000 pc state of the art right now at the time of this review. *******k xtx7900 64 gigs ram all the top end stuff. I'am a streamer on youtube and twitch. Every other streaming company work just fine only crunchy roll just doesn't play half the time. Even Hidive amine streams just fine. Amazon video, peacock, everything works no problem. Back to my complaint after all these back and forths i said you ask me all these questions what have you done to actually look into this and the CS rep says well we are trying to fix your system. I said have you looked into my account and checked to see if crunchy roll is working properly. No it is not us it is your system. I said if it is my system then why is 1000s of people on reddit having the same issue. They said here is a refund for one month and good by. I will never again use a company like this horrible CS do not waste your money stay away from crunchyroll! Screen shot is take at the time of this review it still will not play anything what a joke of a company

No matter the issue you might have with the service, their technical support automatically assume the consumer is at fault somehow.

Getting them to understand your situation is a lot harder than it should be.

I had to make a new account, and when I was filling the address information, my country is now FULLY UNAVAILABLE. I can't purchase anymore. RightStuf sent to my country without any problem.

You can't even cancel a subscription and get the month for you pay left. Basically when you cancel you lose your premium as soon as you cancel and it doesn't wait until your month is done

I moved in January of 2022 and requested an address change at that time. I got confirmation from Crunchyroll's customer service team that the address had been updated and I left it that.

On October 25th, 2023 (AGES later btw), I finally got shipping confirmation for my item. Except they were sending to my old address, where I haven't lived in so long that my mail forwarding is expired.

So I message the support chat, asking if they can redirect, and they say they'll escalate it and to keep an eye out for communication from their store team. I never received it. I reached out again a few days later, then again a few days later. And all I got was "we'll escalate it".

I checked tracking today, and the package is out for delivery to my old address. No help or support or contact in 9 days trying to get this corrected (after I ALREADY had it corrected almost 2 years ago!)

Their support team is so handicapped they can't do anything but pass the buck. It's inefficient, stressful, and absolutely not worth it.

I would not recommend this company to anyone the app and the website in my opinion is garbage. The things you have to go through just to watch one show is ridiculous autoplay is a joke. There's no easy way to shut it off. My roku's absolutely hate Crunchyroll. It's the only app of having problems with. I don't recommend paying for this abuse. This is my opinion and only my opinion

It appears the whole thing is run by a person named cristian that still lives in mothers basement. I do not recommend handing over your credit card details and paying for a premium subscription.

Terrible catalog management. Good luck navigating any show that has both multiple seasons and multiple languages. Absolutely nightmare of a user interface. Also, unlike Funimation, has no "simuldub" filter to see updates to dubs only. Best bet is to use "Newly Added" and hope that top of the list isn't littered with catalog backlog additions or new episodes for a language you don't want.

Any of the apps outside the web version crash constantly and can barely load. The site doesn't have a working release calendar or release times which is insane because the free pirated sites all have that feature. You cannot select quality on phones or ps5 or xbox so if the app for some reason decides ur internet is slow (when it isnt) it will only play at 240p. Overall it doesn't even beat out the free pirated sites and I am paying for it so.

Company takes your order and gets their money, then they forget about you. Multiple attempts to make contact with no avail. Do not order merchandise from this website.

I'm not going to repeat what everyone else is saying, but all the complaints are accurate! The worst streaming app ever! Not worth the $7.99/mo
The app never works properly and you can tell it's cheaply maintained and never updated! These people have no idea how to develop a streaming app!

Someone hacked into my profile despite my complex pw. Thankfully, they were just a nerd wanting free anime as my card and other logins were unaffected. I was with Crunchyroll for only 1 month and have NEVER had this happen with any of my other streaming accounts or other online logins. Terrible security and an even worse anime line-up. I only subscribed for Overlord S4. Anything else can easily be streamed with Funimation, Hulu, and Netflix. Going elsewhere now and forever! Screenshots included for prrof, including the nerd's online handle. (See you soon, comrade: P)

This store is a useless piece of garbage! You can't log in, you can't create an account, because if you create an account it doesnt exist. Processing takes "3 to 5 days". I have been waiting 16 days for something that was in stock! All they could say is black friday, black friday excuse after excuse. I would not, and never will order anything from this scam of a site. If it was a possibility i would have given a 1/16 of a star!

So I had some vintage Anime goods I got from Japan in the late 90s and early 2000s and decided to sell online and on Etsy. This company is going around reporting my listings for copyright infringement. Yeah, I know they license to stream certain Anime online and sell some goods but what gives them the right to banned others from reselling some things they own? They do not make the Anime, create them, made the merchandises or even close to that but they are going around doing this. Really? What a horrible company!

So get this. They have a massive catalogue of shows right. Cool... yet almost none of them are dubbed... even the ones you would expect (my hero academia, Boston, even god damn one piece.) Got this so me and my partner could binge watch a few shows but this site is garbage. Don't waste your money here. Like seriously it really is disappointing.

There is no way to pay except for creditcard. Ridiculous. The free trial costs 5 min every 20 min so you might as well divide your hourly wage by 4, thats the hourly cost to use the free version. I would gladly pay but the financial trap of the creditcard is the only way to pay. Pathetic. They hope people forget their subscription and they probably will. Conforming there evil actually works. This method is despicable i hope everyone at crunchyroll faces personal bankruptcy at one point in their life.

Ordered an item for grandchild. They said supply issues. Just looked now and said it arrived in August, that's a lie. Never sent.

Their site states most orders will be sent within business days. I ordered three things that were all in stock on 11/25. They still not have been shipped even though "Troy" told me that he went to the warehouse and told them to prioritize it. It's going on 15 business days now and still nothing. I wish I had known about their reputation before I had ordered but hopefully this will stop someone else from making the same mistake. By the way, Troy couldn't even guarantee that I would get the items by Christmas, which is a whole month after I ordered them.