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CruiseDirect has a rating of 3.78 stars from 185 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CruiseDirect most frequently mention customer service, online chat, and jorge rodriguez. CruiseDirect ranks 2nd among Cruises sites.
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I was assisted by Queen with my on line booking. Very pleasant person to work with, professional, responsive and was great in assisting me.
Don't believe their price guarantee, and be aware of the hidden fee to change/cancel by cruisedirect. They want $35 per person to cancel even cruiseline doesn't charge. False advertisement. They said no cancellation fee but then try to charge $35 per person They claim to be BBB Accredited Business but there is no record of them in bbb.org Don't believe their 'Book with confident' but they don't back it
So we booked a cruise with cruise direct this year. Once they had our money they were not interested in communicating with us much anymore. We had several problems booking into the cruise company only to find out the cruise company also had misinformation. This was not the fault of cruise direct.
But I can assure you that between the two of them persistently passing the buck neither company attempted to contact me directly I even posted on Facebook pages complaints trying to contact these companies numerous phone calls numerous live chat with promises repeated promises to contact me in 48 hours. Meantime I initiated almost all contacts. Still they pass the buck to the other company
Very very poor customer service on the part of both companies.
I was told "no worries" your $100 on board credit will be waiting for you in your stateroom when you board. You don't get it when booking - which is why it's called an on board credit. However, when the promised credit failed to show up on our invoice or in any email from Cruise Direct I became suspicious I was being scammed again.
I was shocked when I called to press CD for an email confirming our $100 credit. The agent asked if I'd completed the REDEMPTION FORM! THIS WAS THE FIRST MENTION OF ANY REQUIRED REDEMPTION FORM NEVER PROVIDED ME! DON'T BE DECEIVED INTO BELIEVING YOUR PROMISED ON BOARD CREDIT WILL BE WAITING FOR YOU WHEN YOU BOARD UNLESS YOU HAVE THAT PROMISE IN WRITTING!
Cruise Direct also has a lot of cruise deals but I haven't been able to find much to distinguish them from all the other websites that offer cruise deals. I found the customer service at Vacations To Go to be better.
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Cruise Direct offers cruise deals and vacation packages.
Hi Keith, we do mention in your confirmation email that you need to redeem the onboard credit, and the steps are listed on there for you as well. I am sorry that you did not see that on your paperwork, but I have confirmed that the $100 has been added to your account. If you need anything else please don't hesitate to call us!
Cheers
Meghan Martin
Cruise Concierge Manager
I am so sorry you felt as though you were not provided enough information at the time of booking to understand the redemption process. I have confirmed that the onboard credit has been redeemed and applied to your cabin. You will be able to see this onboard, however, for Royal Caribbean, it appears on the second day of your trip. If you have any further questions please don't hesitate to contact me. Have a great trip!