• Crucial

Crucial

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Overview

Crucial has a rating of 2.52 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crucial most frequently mention customer service problems. Crucial ranks 6th among Ram sites.

  • Service
    17
  • Value
    13
  • Shipping
    14
  • Returns
    10
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
12
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What reviewers want you to know

Positive highlights

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Critical highlights

  • This is when I opened this independent review blog and noticed their track record at horrible customer service.
How would you rate Crucial?
Top Positive Review

“Novice pc gamer needed Ram upgrade”

Cormac P.
3/8/23

So when I went to run a next gen game in my pc I needed 16 GB more ram. I went to the site it scanned my pc. It informed me I could install two 8gb of ram. It also informed me of the type my pc was compatible with. Very reasonable priced, very easy to order and pay. The delivery did take about 2 and half weeks to Ireland do keep that in mind. I installed the ram booted up my pc and now I've 32gb ram as opped to 16gb. I can now run next gen games with 10 GB ram to spare. I'll purchase here again for hardware

Top Critical Review

“No customer support”

Jeff R.
1/5/24

Crucial enticed me by the good selection in the online store. I found exactly what no one else had in stock. Website states orders will be shipped/updated within 7 days. Nothing was reported to me for 3 weeks (PROBLEM 1). I called customer support, which is a call center in India (PROBLEM 2). The technician promptly looked up my order, then requested to put me on hold to find the status (PROBLEM 3). This is when I opened this independent review blog and noticed their track record at horrible customer service. What was happening to me is exactly what the first 3 reviews warned one of. I immediately called back customer service and cancelled my order. We will see if they can do that timely so I dont have to get VISA involved.

Reviews (52)

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Reviews that mention popular keywords

customer service (20)
Thumbnail of user chilledx
10 reviews
5 helpful votes
April 23rd, 2020

Ok, this site is not that bad. What I do not like about it is the very slow delivery time. Then again you sometomes deliver fake things. I bought a 32gb ram and it was working fine for the first few days then later it was no longer functioning. You have to change your tactics crucial. That was really annoying. I did not even get a refund.

Thumbnail of user yusraz
4 reviews
1 helpful vote
July 11th, 2020

I had a very good exerience purchasing from here. They may not be the best but they certanly have something to offer. What I ordered was perocessed in time and delivered on time. It is good to be oatient. Delays are inevitable sometimes. What I ordered is what I got and it works fine. A good store to purchase what you need.

Thumbnail of user davidt1220
1 review
0 helpful votes
April 16th, 2020

Very intuitive website.(y)
I coould find exactly what I need. I would definitely recommend it to my friends!:=)

Thumbnail of user mohammads131
1 review
0 helpful votes
August 17th, 2020

Very good company for buying ram and other computer accessories and computer peripherals and especially SSD's

Thumbnail of user noelg44
2 reviews
0 helpful votes
August 24th, 2020

For older computers. The Crucial MX500 offers great performance for a SATA SSD and a five-year warranty. It's still a great choice to replace a spinning hard drive in a four- or five-year-old computer.

Thumbnail of user aja91
1 review
0 helpful votes
May 27th, 2019

Very use ful and user friendly. Simple interphase. Very useful to bussiness persons. Easy to acess customer needs

Thumbnail of user davidt85
10 reviews
63 helpful votes
October 6th, 2015

Crucial is a company that sells ram, they have a good reputation for their RAM and the prices are competitive, perhaps a little on the high side.
Why I use their site is they have a small utility called "system scanner" it is a useful tool if you are thinking about upgrading your computer. You agree to the terms download it and then it scans your machine without you having to open it up physically and reports back what upgrades are available, adding RAM and SSD hard drives is the best and cheapest way to make your computer much faster.
RAM and hard drives
They of course want you to buy the upgrades from them as that is the purpose, however you are under no obligation to.
I work in IT, I use the tool and then once I have the information I shop around for the best price. The system scanner is why I give them 4 stars I seldom buy from them but I get the information I need very quickly so that is why I recommend their site.

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About the business

Find compatible DRAM memory and SSD upgrades for your PC or Laptop with our Crucial Advisor tool or Crucial System Scanner, with FREE US delivery!

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