Crucial

Over the weekend I placed the order with them and immediately noticed that the shipping address was wrong. Their internal system. I sent them a message telling him it was wrong and it needed to be changed to the same address as the building address. I called them first thing Monday morning before the item was shipped and was told. The order was canceled an hour later. I was notified that the item shipped. I called them once again and they told me that They requested FedEx, return the item to them before delivery. And at that time they would issue me a refund or shut them out to me. I was then notified the item was delivered. I called them and asked them for a refund. They told me that since I filled out. The forms wrong that it was my fault regardless of the lies that they had told me over and over. This company cannot be trusted.

I bought on ebay, open box, 2 Crucial SSDs 500gb P3 for my computer repair shop. They both developed fatal hardware errors in a few months. Although the SSDs are well within the guarantee period, Crucial would not replace them because I was not the original buyer (and neither would be my customers so no guarantee for them either). I will NEVER buy a Crucial product again for myself, or my customers. Samsung has a much better warranty: they replace their defectives no matter who has it.

Horrible shipping. Ordered on 11/28; Crucial shipped via UPS/USPS Mail Innovations on 11/29; UPS stated estimate delivery 12/08; USPS stated still awaiting the package from UPS on 12/08; UPS stated the package most probably was missing and advised to call Crucial to file lost claim; Crucial stated wait till 12/11 for replacement to ship and to wait at least another 10 days to arrive.

What a disappointing experience.
I placed 2 orders using a voucher code after price checking against amazon.co.uk.

The 2nd order the code was accepted and went through, only after it processed did a box pop up saying the discount was unavailable. At the top off the page it quite clearly states offers are a maximum of 5 per person, and the sale had been agreed at the lower price in the cart. I contacted customer services by Web chat. They were unhelpful but escalated for me. 48hrs later I've still no update. Equally, 6 days later neither order has actually shipped. 1 sent via royal mail still says we are awaiting your parcel and UPS says the same thing.

As the code was overturned on my second order I could have ordered from amazon, for less and with next day delivery.

I reached out to customer services a third time and have only received lip service.

Only buy your ram for crucial if your prepared to wait 2 weeks and pay more than you can elsewhere.

I purchased a MX500 via iFixit.com for my 2019 iMac as an upgrade to the HDD. That purchase was completely November 2022, it's now July 2023 and the MX500 is failing. When I reached out to Crucial (Micron) for a replacement they didn't offer advanced replacement. How is someone supposed to capture their data if they have to ship the old hard drive back first. I offered to submit a credit card to hold the charge in case I didn't ship back the old one and was met with resistance. I asked to be escalated and was told it wasn't possible, without being transferred to anyone else.

Order memory for 2 day delivery. It never should up. Contact customer service, they sucked, no help at all. Told me to wait for up to 5 business days. Unbelievable.

Ordered on the 5th November first parcel apparently got lost? Now the 5th December and the replacement is still not here. These guys are a joke, speed up computers - try sorting your shipping.

Never ever will I buy from these jokers again - loyal customer lost!

Crucial currently only ships by UPS Mail Innovations. I live about 500 miles from Crucial and it's been a week since they said they shipped it and it's still not here. I suggest buying elsewhere if you want your memory delivered in less than a week.

Edit when asked if they could print off a USPS Priority mail label and hand it to their mailman Crucial replied "Due to the high volume of orders and fluctuating inventory we have been receiving recently we have decided to disable all expedited shipping options to ensure we are keeping up with the current demand."

Evidently they are trying to sell less of what they have for some reason, perhaps to keep the price from dropping. Don't know.

I was told through customer service it takes up to 48hrs for UPS or USPS to upload information to their website. Totally untrue statement, they are taking orders on merchandise they do not have inventory. Congress should look into to this this business practice they forcing customers to consume something they do not have forcing one in to a monopoly scheme. By doing this they're taking away your right to choose.

Customer service misinformed me and refuse to refund me. First, they changed the delivery date from 3 days to 3 weeks, they were not able to cancel the order but informed me they did. Finally, the delivery tracking provided no expected delivery date. So return and refund is pending permanently. They cannot give a clear explanation for all these exceptions.

In this world of Amazon next day delivery Crucial need to up their act on delivery times. They go on about speeding up your pc whilst having the worst delivery service on the planet.

From the Crucial website, I TRIED to purchase a 1TB SSD and installation kit. I added both items to my cart, clicked on my cart, and it was empty, so I tried it again, it showed now I have 4 items in my cart, and again when I opened, it was still empty... I then tried the "chat bot" (Mistake) - I typed in the problem, and the response was "high-tech gobbledygook" - (Get this: setup a Incognito mode (?) - YEAH RIGHT... I went to AMAZON, "Click - Click" PAID / DONE! (SAME price / FASTER delivery)... I suggest EVERYONE do the same!

Do not purchase Crucial Products! There warranty is ridiculous! I've had a SSS drive for less than 3-months and it's having issues. When I contacted them for a replacement, I had to answer multiple questions, etc. That was OK, I get that to ensure it was not something I was doing wrong. Than, a few days later, another e-mail with more things to try. OK...I do that too the whole time needing my laptop for work and it's having issues. So, another day goes by and they ask again for more information. Now, this is getting ridiculous! They finally tell me to send my information over so they can issue an RMA and inform me I will take 10-days to get the products and process the RMA, etc. and they will send me a remanufactured one back. So, looking like maybe in a month, if I am lucky, I will a remanufactured one back. I offered to give them my credit card information, have them send me a replacement so I can get back up and running ASAP and if for some reason I don't return the drive they can charge my card...many places do this since I've been in IT for almost 40-yrs but not Crucial! Their policy is, "Sorry, you need to wait and we are not to do anything to help our customers"...basically, "F-You" to the people that will now NO LONGER BE THERE CUSTOMER at ALL!

This company SUX. They don't deliver your product on time. Then when you call them on it they give you the run around, keep you on the phone forever and will hang up on you! Then if you call back the best compensation you'll get is your measly refund, meanwhile you've been waiting weeks and still don't have the RAM you ordered. Save yourself the stress and just order from amazon or another retailer.

I placed an order on 6 July. Today it was cancelled. I have to wait another week and a half for my money back. That means they have kept my money for 5 weeks even though they never had the item to sell. Sounds like a nice easy way to make money!

I paid for an order on the 6th. The tracking number provided failed day one, and the chat bot Chip, even with turning off all adblockers, never let me speak to anyone. On the 15th, I finally managed to get in touch with UPS, and they informed me that the package I believed lost had not been sent out until the 13th! I contacted the company, and they said it was sent out the 10th. I trust the UPS more than the company, but I digress. It was suppose to arrive in 7-14 days. Turns out, according to customer service, it is "expected" to arrive 8 days after being sent out, and the amount of time it takes to send it out? You never know. Could be weeks. However long it may take? You will get no message about the delay, or be contacted in any way. Customer service was there for one thing only, to repeatedly tell me "im sorry, cant do anything" over and over. The product hasn't even arrived yet, so I cant comment on that, but if you are ordering from them, and plan around the product to arrive in a timely fashion? And by that I mean the 7-14 days quoted to expect? Assume it is going to take about a full month to be safe. This company shot me in the foot and was happy to apologize for it, but couldn't or wouldn't do anything about it, and made finding out what happened one of the most difficult attempts I've ever experienced.

3 weeks no memory
Returned when finally arrived
Still awaiting refund

Rude customer service unhelpful

1. After placing my order I get a reply saying the product was "Out of Stock"; a decent company would have mentioned that fact before ordering!
2. Their checkout system would not let me enter my home address.
3. I never received the 16gb ram I ordered.
4. The guy on customer service was impatient. I was trying to get either the product or my refund. We "Settled" on the refund. He said I wouldn't have to do anything more. Then I get an email that says I have to return the order to a certain place to get my refund; however, I never received the order in the first place! That was over a month ago, so I received neither the product nor my refund, and it cost me near $70 bucks! Like I said, AVOID AT ALL COSTS and save your money and your peace of mind!

There are so many problems with this company. 1. Their scan program gives wrong results. 2. They recommend the wrong product. 3. Their support documentation doesn't cover their product. Great. 4. Their technical support has to go to YouTube for answers and then gives you the wrong information. 5. Their chat system is slow. 6. Their staff has heavy accent and no technical knowledge of computers. 6. Try and return a product. Lots of excuses but you are stuck, stuck, stuck. Stay clear of this company

Stay away from this company, they will lie to you on the phone. They will lie to you and claim they will call back and they don't. This company has uneducated customer service from India where they always have loud noise in the background and you can't understand their accent, it's just a total waste of time.

OK I placed an order on 04/08/22 in US (1T internal SSD, 8Gb memory, and SATA cable), and the site said 5-7 day shipping.
10 days later, having checked my order status numerous times (which always showed "order in process"), and sent several querying emails, I eventually spoke to a customer service assistant (overseas!). The (actually helpful agent) told me they were out of stock. They were when I placed the order but was at no time told that!
I was told inventory would be available in about 10 days, and they offered my 15% discount if I waited for it. I agreed to wait until 04/28... being a reasonable person. Now here, let me state I could have ordered the EXACT same items from Amazon, to be delivered in 3 days!. Then during the night 04/18) I got another email stating stock would (might?) be available 05/28/22.!
My response is that date is totally unacceptable, and to cancel my order immediately.
I know there is a shipping slow down and shortage of parts (I work in electronics industry). BUT my beef is the fact Crucial were not open and honest with the customer. Even during a call to customer services (I downloaded the transcription so I have a copy of the call).
Maybe the name of the company should be reflected in their efforts... it might be very "crucial" to the customer to give them information they need, in case they want the products fast. Very disappointed.

Same issues as the other reviews. I ordered on 11/28. Should have been delivered on 12/9. Customer service is horrendous. Sindhura the support rep was useless. Just told me to refuse the order. I told her that that never works 99% of the time they just leave it in the mailbox. My client is p*ssed off that it hasnt come in on time. I asked them to pay for return shipping as I now I do not need it as they delivered to late, she told me "they dont do that". They obviously dont do a lot of things right. Never using them again!

Dirty not very good rooms and breakfast not very nice but the staff was friendly bbbbbbbbbbbbbnbbbbbbbb