• The Children's Place

The Children's Place

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Overview

The Children's Place has a rating of 1.84 stars from 264 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Children's Place most frequently mention customer service, credit card, and business days problems. The Children's Place ranks 320th among Baby sites.

  • Service
    58
  • Value
    51
  • Shipping
    57
  • Returns
    42
  • Quality
    46
Positive reviews (last 12 months): 0%
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Negative
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I immediately called customer service and they REFUSED TO CHANGE THEY SHIPPING ADDRESS.
How would you rate The Children's Place?
Top Positive Review

“Very positive experience.”

Katherine D.
1/4/20

Very positive experience. All perfect, the order arrived on time. I will definitely order more necessary goods for my children.

Top Critical Review

“Poor accountability”

Laura O.
1/17/24

I purchased several items, had to return 4-5 that were too large. One of the items I returned was a gold sweater that was roughly $14-15, when they processed the return they gave me a credit for a tshirt that was around $4-5. I emailed about their error, they would not change it. I reported to BBB they still would not change the credit. I offered to send a picture of the tshirt I kept they gave me credit for. POOR Customer service, POOR - TERRIBLE Accounting practices.

Reviews (264)

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Reviews that mention popular keywords

customer service (102)
Thumbnail of user laurao1061
1 review
0 helpful votes
January 17th, 2024

I purchased several items, had to return 4-5 that were too large. One of the items I returned was a gold sweater that was roughly $14-15, when they processed the return they gave me a credit for a tshirt that was around $4-5. I emailed about their error, they would not change it. I reported to BBB they still would not change the credit. I offered to send a picture of the tshirt I kept they gave me credit for. POOR Customer service, POOR - TERRIBLE Accounting practices.

Tip for consumers:
I shouldn't be surprised with todays standards, they are stealing from a former customer. I will never purchase again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dyoniaj
1 review
0 helpful votes
February 1st, 2024

The customer service at the location in Hartford CT on Flatbush is so nasty and unprofessional! They were asked to update my info. I get home to try my sons pants on doesn't fit. Go to another store the next size ja huge. So I decided return them. Check my email no receipt! Then the stupid store policy is you can't look up an order with the number nor debit card! Even Walmart allows you to look up a purchase with a debit or credit card. Now I'm stuck on hold for 30 mins and I'm stuck with pants that can't fit! I'll stick with Ralph Lauren and Gap! This cheap pathetic company irritates me everytime I attempt to give them a chance!

Tip for consumers:
I would never spend another dime in this store or this company!!!!

Products used:
Pants and shirts

Service
Value
Returns
Quality
Thumbnail of user alfreda1grimes
1 review
0 helpful votes
February 24th, 2024

Ordered 6 pair of jeans for my daughter. Why they send 6 different packages on different days is beyond me. One pair never came. The other pairs came and I've been charged ten times for said packages. Called and emailed to no avail. Customer service is nonexistent and the service I DID get netted zero results. My card keeps getting charged for ONE order I received WEEKS AGO. No help from them at all and now it's affecting my bill money. Buying pants for my daughter has cost me hundreds of dollars and plenty of aggravation and possibly even more if I don't get that account fixed. Second account that's been compromised dealing with this company. The SECOND! Be advised this company is not on the up and up

Products used:
Pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user martinp558
2 reviews
0 helpful votes
December 13th, 2023

I represent a cleaning company, Mrs Jennifer Groves gave us a bad review just because we tried to collect moneys she owed us for a month of cleaning her apt in NJ. She even threaned us with calling the police if we kept asking her to pay us, when we told her we knew our rights, she went on google and trashed our company.

Value
Thumbnail of user ly83
1 review
0 helpful votes
August 7th, 2023

Worst shopping experience I've ever had and being that this is a place for children you'd think that they are on it, placed an order two weeks ago and still havent received it and school has started but my son has no clothes. I should have read all the reviews before shopping here, but lesson learned, I'll never shop here again, and customer service is robots. Money lost. No help at all

Tip for consumers:
Lost over $150 and for customer service you get a robot

Products used:
Havent received anything I purchased

Service
Value
Shipping
Returns
Quality
Thumbnail of user smithw67
1 review
0 helpful votes
January 17th, 2023

The Children's Place is a rip off. Shopping in store is okay and let's not mention the ridiculous prices for clothes that shrinks! Don't ever order online! They say the package is delivered and you never receive it! Customer service will only say they can't do anything about it and they can't give a refund that's its company policy! So that's a lot of money down the drain! The ceo director is also very snobby!

Tip for consumers:
So not order from here

Products used:
3 pjs that came to 80

Service
Value
Shipping
Returns
Quality
Thumbnail of user camilasanja
1 review
0 helpful votes
July 13th, 2023

This is probably the worst children's store ever. I'm surprised they're still in business honestly. When you order online, it takes forever to actually get your package. They don't give you tracking updates unless you want to pay an extra $20 for expedited shipping. In store isn't much better as they're usually out of everything, the stores are a mess and their boys clothing is so ugly. Don't waste your time or money, just go to old navy, target or carters. Amazon would actually be better than the children's place.

Thumbnail of user randallpostlethwait
1 review
0 helpful votes
August 18th, 2023
Verified purchase

This is my second time shopping online here. I figured the first time was a one off. I was wrong. Even though they show a week delivery time, it took them over 9 days to even ship my items in 2 cases. They also use Ontrac and that took another 7 days. I get items faster from China via cargo ship.

If you as a company place false information consistently on your website, you will lose the consumer due to violations in trust. I will no longer use this business. Be honest with your ship times! Even at the cost of volume as you will end up losing volume in the end.

Products used:
School uniforms

Value
Shipping
Quality
Thumbnail of user dianad1364
1 review
1 helpful vote
August 16th, 2023
Verified purchase

I decided to shop online for my daughters school uniforms. Estimated shipping date was the week before school starts. Never again, my tracking status was showing "package not received from sender" therefore was not in transit in the day it was supposed to be delivered. I called (being the concerned parent before school starts) and they refuse to do anything. They said it doesn't matter, I have to wait 10 days to even do anything so basically have to wait for my package to not be delivered to even start a refund request. $200 worth of uniforms……
I would have definitely bought my daughters uniforms elsewhere if I knew I would encounter such horrible, rude customer service. They simply don't care and made it known.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cookingtia
1 review
0 helpful votes
September 6th, 2023

I will never order from here again. I ordered stuff on August 24th to be delivered August 30th. Here it is September 6th and I still have not received my order of my sons uniform for school. I'm glad I didn't pay for the order to be expedited just to give more money. When I receive this order I will be returning the whole thing for a refund and purchase my sons clothes elsewhere. Super disappointed and never again! Funny that it asks for photos when I haven't even received my package! Added my proof of purchase seriously, however, there ya go.

Tip for consumers:
Seriously ridiculous shipping time, yeah NO thank you there are other companies that ship faster!!!!!!

Products used:
None I will be sending them ALL back!!!!

Service
Shipping
Thumbnail of user katherined107
3 reviews
1 helpful vote
January 4th, 2020

Very positive experience. All perfect, the order arrived on time. I will definitely order more necessary goods for my children.

Thumbnail of user bradiacooper
1 review
0 helpful votes
June 13th, 2023

I had an issue where I did not receive my entire order. They were no help. Once the shipping company claims it's delivered. You better investigate yourself because a refund is out of the question. Very unpleasant experience. Word to the wise...not worth the stress! I couldn't give 0 stars. Why would a large company like this treat their customers so poorly?

Tip for consumers:
I wish I had read other reviews before using their website. I was a long time customer (since the 90s) and this was my first shipping error...and am horrified at the callus policy and poor customer care.

Products used:
none! I didn't receive my order and it remains unresolved.

Service
Shipping
Thumbnail of user evaw190
2 reviews
1 helpful vote
October 24th, 2022

Probably one of the worst customer service I've ever come across. They are literally NON-EXISTENT. Their chat is never available and if you email, you won't hear back. If you try calling, you'll be waiting and waiting for ours due to high volume of calls. Don't buy from this place online otherwise you will end up issues if you do have a problem with an order. You won't be refunded, and the problem will not be fixed. You'll be out of your money with a faulty item.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronytinktwon
1 review
1 helpful vote
November 14th, 2023

I ordered 50.00 worth of clothes first they sent the items one at a time, they were sent to my neice and 1st she received a pair of socks, that was so embarrassing then a outfit it was ridiculous she got a 6pk of socks so she's thinking that's all I was sending then a week later another item then so on until eventually she got it all. Then I'm sitting at work and my card was getting hit over and over and over. It was crazy, it added up to over a hundred more dollars, I had to leave my desk to find out what was going on and it was Childrens place… I canceled my card and after I got off work I called credit card company and filled a complaint, they ask me to call the company and they were temporarily closed… nothing got resolved through them my credit card company took care of it I went online to see that they were ripping people off left and right.

Tip for consumers:
No

Products used:
All of it… didn’t want to deal with them ever again

Service
Value
Shipping
Returns
Quality
Thumbnail of user deborahc2359
1 review
0 helpful votes
February 14th, 2023

I placed an order they said it was delivered on Sunday no item was found then I called up the delivery service that they use and they said it was delivered to the front of the building and I don't live at the front of the building so where is my items and then they make it so hard for you to get your money back or to get a replacement I will never ever order from that place again as soon as I pay the bill off I'm getting rid of it it's not worth it.

Products used:
I ordered two skirt sets for my granddaughters but never received it

Service
Value
Shipping
Quality
Thumbnail of user angieg255
1 review
1 helpful vote
July 27th, 2023

Up until yesterday I had zero problems! I placed an order last week and yesterday it said my order was delivered at 3:36 pm and signed for by "D". I have no idea who that is and I don't have my package. I contacted the carrier, they're "investigating". Childrens Place has been no help, I even have an additional "hold amount" on my card. So, no package, no refund, the hold amount puts my account in the negative, and now my son has no backpack for school. And, since they have my account in the negative now I can't even order him a new one.

Thumbnail of user staciaw15
1 review
0 helpful votes
November 25th, 2022

I've come to realise that Children's Place only cater to a certain height. To get the desired length you have to get a bigger size and that should never be. Not every child is the same height. You have tall children out there and they have to rememeber that. I recentlypurchased a jeans for my 10 year old son and I'm not pleased with it at all. It was the right size but the length was horrible. Fitted him like a capri and it was supposed to be a straight slim fit jeans. He looked ridiculous. Will never order long jeans again from here.

Thumbnail of user jasminet33
6 reviews
3 helpful votes
December 8th, 2017

I shop here because of the cute things they sale and the prices. All of us can buy here. FreeshI piping on everything where can you get that! So cool.

Thumbnail of user tracye283
1 review
0 helpful votes
August 17th, 2023

So I ordered school clothes for my granddaughter for this school year, and Fed x delivered them to the wrong address, that was on a Friday so customer service department was closed so I had to wait until Monday to call they basically was no help no real solution, She just keep on saying "so sorry for that Mrs Edwards ",and they mailed them again still have not received my order or an delivery date, so I have to start all over again just to get her something to start the school year, it was not easy,but I had to spend that extra money for my granddaughter.
So childrens place yall suck
Fed x yall suck too.
And I really had a hard time understanding customer service, had I ask several times could you repeat that.

Tip for consumers:
It has been almost 3 weeks, still no clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user steffym1
1 review
3 helpful votes
June 3rd, 2022
Verified purchase

They will flag orders and cancel orders that are legit. And when you call the customer service line they are not helpful besides telling you its no exact reason why your order is canceled their system just will flag the orders if they are suspected fraud. Lol wow. But before I was placing orders no problem now all of a sudden when I enter the tcp lawsuit all of my orders get canceled.

Tip for consumers:
Never shop with this company again

Products used:
Shoes, shirts, and jeans

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyt1030
1 review
1 helpful vote
January 9th, 2023

If I could give no stars I wouldn't give anything. I ordered a large amount of clothes for Christmas for my granddaughters. I never got my order. I talked to several people with my childrens place and they said there was nothing they could do. So I will never order from them again. This is insane I pay for stuff I don't get and they keep my money.

Tip for consumers:
They will tell you it was delivered and there is nothing they can do. So I’m totally out a ton of money. They basically stole my money.

Products used:
Non because I never got my order and they refused to resend my order or refund my money

Thumbnail of user lisar2425
1 review
3 helpful votes
May 7th, 2022
Verified purchase

They're such a ripoff! I wish I had read all of these reviews before I wasted my money and energy on anything to do with this company and Comenity bank! Here's my proof of purchase, yet I'm still getting billed! STAY AWAY FROM THESE $#*!S!

Thumbnail of user stephanieh2070
1 review
0 helpful votes
January 16th, 2023

I ordered Christmas pjs for my kids. They used some random shipping company that said they were delivered, but they were not. I was told I needed to contact the shipping company. What?!? How is this my problem? Shipping company said it was delivered so there is nothing they can do. I called childrens place and they said there is nothing they can do and I would have to dispute it on my credit card. TERRIBLE CUSTOMER SERVICE! If it was Amazon, I would have had a replacement sent out right away or instantly refunded. I will never order from children's place again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kateb54
20 reviews
50 helpful votes
April 6th, 2016

The children's place has gone from having nothing really happening online to having an app and a great site in the past while and I love them for it! They have the best sales in the world, which makes me super happy as a mom of four.

The site could have better photography but that only enhanced my experience since some of the tops I had thought were matte for my daughters actually had sparkles! This summer at least they've come out with a really fun, rainbow-ey style that fits my beach-bound kids better than the black and grey (*koff* tiny 50 year old librarian) clothes all the other stores are coming out with right now. These outfits are just so FUN!

I bought NINE OUTFITS at a 50% off sale for $125 CANADIAN DOLLARS! Some of the fabric is really thin and may not last long, but the pants are very good quality and last usually until my kids outgrow them. I mean at this price I could throw them directly in the garbage (I won't though!) after one wear and still get more value for my money than from any other store.

That and their bugs-bunny shipping (it practically got here before I ordered it, in one day not counting the weekend) makes them my favorite place to shop online.

Thumbnail of user kettysb1311
1 review
0 helpful votes
August 9th, 2023

No lo recomiendo, el customer service bien educado pero hice una orden donde me decían paciencia que la orden llega… su orden ya está en la tienda hace días(cosa que no era verdad porque fui y no estaba)… tiene que esperar unos días más…. No te preocupes que si su orden se pierde la volvemos hacer. Me pase más de los 10 días estipulados para recoger la orden en la tienda, tuve la paciencia que me pidieron y cuando decido llamar nuevamente me dicen que desgraciadamente la única solución es cancelar la orden, que me darán unos cupones pero que no me pueden garantizar que sea el mismo precio, lógico, cuando hago la orden nuevamente ya no había la mitad de las cosas. Hablé con un supervisor y por gusto. Que por política y por mi seguridad la orden no se podía reordenar. Tuve que poner una orden por delivery pagando 20 $ para que me llegara más rápido la orden. No recomiendo el servicio por pick up in store. Si necesitan algo urgente vayan directo a la tienda y los precios además son diferentes que hacerlos online. Muy mala experiencia

Products used:
Uniform

Value
Shipping
Returns
Quality

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1.8
264 reviews
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