• Crate & Barrel

2018 CUSTOMER CHOICE AWARD

Crate & Barrel

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Overview

Crate & Barrel has a rating of 3.67 stars from 163 reviews, indicating that most customers are generally satisfied with their purchases. Crate & Barrel ranks 41st among Furniture sites.

  • Service
    24
  • Value
    22
  • Shipping
    23
  • Quality
    17
Positive reviews (last 12 months): 14.3%
Positive
2
Neutral
0
Negative
12
25
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What reviewers want you to know

Positive highlights

Critical highlights

  • The customer service is ridiculous and extremely disappointing.
How would you rate Crate & Barrel?
Top Positive Review

“Great service”

Susan R.
8/3/23

When we ordered a ceiling light on Crate and Barrel, decided to add the Handy installation service and so happy we did. The individual that installed the light was on time for the install, efficient and light looks great. It is challenging to find reliable service these days and again, the install was efficient and looks great. Thank you.

Top Critical Review

“Bad experience with custom couch”

abzz L.
2/9/24

We ordered a $3k custom couch in early 2023, and was delivered in the summer of 2023. There was something wrong with the sitting cushions, and I contacted them for a cushion replacement. After two deliveries with the wrong size (it was half of our size), and countless calls with sales and managers promising with call back, Nothing! Worst furniture experience ever!

Reviews (163)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (32)
Thumbnail of user chrism4038
1 review
0 helpful votes
June 28th, 2023

I was at the store in Novi, Michigan picking up an order. When I pulled up I was helped by a nice young guy with a fun handlebar mustache named Matthew. He had a great smile and was truly enthusiastic about his job. It was nice to see someone greet me - I mean in this day and age to actually acknowledge me and make eye contact is a rarity. I had quite a few items and some were very heavy. It was not the best weather out and he still wanted to make sure that everything was loaded nicely and would not shift. I really appreciated his concern for the items and for me while driving. Thanks Matthew for making this pick up easy and restoring my faith in society!

Service
Value
Quality
Thumbnail of user susanr3475
1 review
0 helpful votes
August 3rd, 2023

When we ordered a ceiling light on Crate and Barrel, decided to add the Handy installation service and so happy we did. The individual that installed the light was on time for the install, efficient and light looks great. It is challenging to find reliable service these days and again, the install was efficient and looks great. Thank you.

Service
Value
Shipping
Quality
Thumbnail of user hannaf22
1 review
0 helpful votes
August 21st, 2022

Jimena from their customer service team seriously made my day! She was so helpful and so professional! I would recommend this store 100 times. Someone give that girl a raise!

Tip for consumers:
Customer service is amazing so if there is ever an issue they are prompt in resolving it

Products used:
Too many to list

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandir48
1 review
0 helpful votes
December 4th, 2021

The gentleman that completed our assembly did an awesome job. He was on time, friendly, took precautions regarding safety, COVID, issues. Got the job done extremely quickly and efficiently. Was careful with the new product he was assembling, our floors, etc. We are very happy with this experience and appreciate the opportunity to let you know how well this service was performed. Thank you!

Thumbnail of user jc1592
1 review
0 helpful votes
August 25th, 2022

Christopher was excellent! Timely, knowledgeable and got the job done to my request! No problems st all

Service
Value
Shipping
Returns
Quality
Thumbnail of user ritan45
4 reviews
0 helpful votes
September 23rd, 2021
Verified purchase

There were no 16x20" slabs to be found anywhere for under $75.00! I tried everywhere! Crate and Barrel had even bigger ones (16"x24") for only $49.99! I just checked the price, now. They have only gone up $10.00! I paid 10.00 and some change for shipping, 5 something for tax, and it was still 15 dollars less than everyone else not including other people's shipping and taxes. Forgive my messy hair in the image. I am so multitasking today it isn't even funny. Anyway, this slab is 3/4" thick! I love it! I can roll out my doughs and put it back behind the rolling cabinet when not in use. It matches my marble rolling pin, too. I don't accept compensation for reviews. I do this to help people stuck on what to buy and where to find it like I was. You probably won't find a slab this size cheaper.

Tip for consumers:
They have lots of other marble items,

Products used:
I use the slab fairly often. It arrived fast! I forgot to mention that, and it was extremely well packaged so that it would arrive safely.

Service
Value
Shipping
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Thumbnail of user paov2
1 review
0 helpful votes
April 14th, 2022

Míguel was quick, efficient and extremely professional. I will seek his services in the near future.

Service
Value
Shipping
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Thumbnail of user ardism
2 reviews
6 helpful votes
March 24th, 2017

We almost always find what we're looking for at Crate & Barrel for good quality and price! It's fun to walk through the showrooms. So many great ideas!

Thumbnail of user conradm29
2 reviews
0 helpful votes
December 15th, 2017

Love shopping here! Always great for closing gifts and keeping my clients happy. Their selection and quality are second to none.

Thumbnail of user luisr65
11 reviews
5 helpful votes
November 9th, 2017

Love shopping here with my wife. Never a bad deal, but never anything cheap either :) Service tends to be good, although at times - rarely - a little snotty.

Thumbnail of user leef88
4 reviews
0 helpful votes
November 24th, 2017

Crate and Barrel is always fun and engaging. Reasonable prices abound. Creative merchandise is everywhere. The only downside is that if you have bought a set of dishes or glassware, you cannot depend on the same line being there over time.

Thumbnail of user angelm35
5 reviews
5 helpful votes
November 21st, 2017

Need I really say more? It's a great Place with a variety of foods, and has a general store to browse thru before or after your meal.

Thumbnail of user danak31
5 reviews
3 helpful votes
February 17th, 2017

What I like about Crate and Barrel is their customer service. It is one of the favourite shopping hunt

Thumbnail of user kellyn45
7 reviews
18 helpful votes
October 19th, 2017

I get stuff from here all the time for my house. The price is reasonable. Some people call it expensive but it's actually not for the type of stuff you get. They have new stuff to match every season which is why I love this store. Keeps my house on trend.

Thumbnail of user lauriem74
6 reviews
9 helpful votes
December 24th, 2017

Even though they are expensive they offer great products.
Weve ordered 3 beds and all the linens and we love them. Of course weve ordered other things for our kitchen, bath etc.
All good

Thumbnail of user randyd40
2 reviews
0 helpful votes
November 3rd, 2017

Fortunate to have a store close by to touch and feel the merchandise. However, just ordered new dining chairs and they look amazing.

Thumbnail of user sarahn101
3 reviews
3 helpful votes
November 23rd, 2017

They hired the best sales people. Always helpful and friendly. I love the quality of the items I have purchased here. I have never been disappointed by this store.

Thumbnail of user katyw5
30 reviews
25 helpful votes
August 4th, 2016

Another of my passions & hidden pleasure, my kitchen. Oh no! Never enuf dishes, never enuf beautiful & creative ways to make & serve dishes. This store outdoes them all. If you want a new gadget, they have it. Just look here for a way to decorate & you go nuts with all the options for color choices that you can pop on a counter or in a cabinet! This place is too marvelous.

Thumbnail of user ranew1
2 reviews
1 helpful vote
November 13th, 2017

I liked the 'most loved' feature of the registry. It's easy to use for experts and novices. It's one of 2 registries my son and fiancee use.

Thumbnail of user lonnieh22
15 reviews
176 helpful votes
January 1st, 2015

Great Home Decoration and Accent website. Has the typical climbing shipping rate as your purchase price increases. Otherwise, great merchandise, classy, savvy. Pretty big inventory it seems. Lots of seasonal categories.

Thumbnail of user annmariev
5 reviews
20 helpful votes
April 22nd, 2015

I Love Crate & Barrel, but they need them more North in New Jersey. Only have the opportunity when on the turnpike going south, but its always on my agenda. Always delicious like homemade food for a reasonable price. Excellent service.

Thumbnail of user samw122
6 reviews
1 helpful vote
August 5th, 2016

I had only the greatest experience with them. So I think it's an excellent service

Thumbnail of user patk16
7 reviews
1 helpful vote
Thumbnail of user esterp
3 reviews
9 helpful votes
July 8th, 2015

Amazing stuff and great customer service.

Thumbnail of user lillyg3
48 reviews
187 helpful votes
September 13th, 2015

Adore Crate & Barrel and the quality of their housewares.

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About the business

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