• Crate & Barrel

2018 CUSTOMER CHOICE AWARD

Crate & Barrel

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Overview

Crate & Barrel has a rating of 3.67 stars from 163 reviews, indicating that most customers are generally satisfied with their purchases. Crate & Barrel ranks 39th among Furniture sites.

  • Service
    24
  • Value
    22
  • Shipping
    23
  • Quality
    17
Positive reviews (last 12 months): 15.4%
Positive
2
Neutral
0
Negative
11
25
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What reviewers want you to know

Positive highlights

Critical highlights

  • The customer service is ridiculous and extremely disappointing.
How would you rate Crate & Barrel?
Top Positive Review

“Great service”

Susan R.
8/3/23

When we ordered a ceiling light on Crate and Barrel, decided to add the Handy installation service and so happy we did. The individual that installed the light was on time for the install, efficient and light looks great. It is challenging to find reliable service these days and again, the install was efficient and looks great. Thank you.

Top Critical Review

“Bad experience with custom couch”

abzz L.
2/9/24

We ordered a $3k custom couch in early 2023, and was delivered in the summer of 2023. There was something wrong with the sitting cushions, and I contacted them for a cushion replacement. After two deliveries with the wrong size (it was half of our size), and countless calls with sales and managers promising with call back, Nothing! Worst furniture experience ever!

Reviews (163)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (32)
Thumbnail of user mial17
2 reviews
0 helpful votes
March 4th, 2017

Very nice display of all classic and trendy home items from kitchen to living room. Love to shop here!

Thumbnail of user christians79
6 reviews
13 helpful votes
December 19th, 2017

Yes, its expensive, but you get what you pay for. Cheap furniture is not well made, its not a difficult concept.

You dont have to buy the top of the line, just expect that it might not last as long. Service and delivery is exceptional.

Good luck!

Thumbnail of user josephm151
3 reviews
17 helpful votes
January 28th, 2016

I bought a gift and they delivered that on time but their price is little high. I think they adjust rates in my up coming ordered.

Thumbnail of user jamersons
7 reviews
3 helpful votes
February 26th, 2017

Great customer service and website is easy to shop through and find what you need with ease. Everyone is always willing to assist you when you enter the store.

Thumbnail of user ronp40
4 reviews
10 helpful votes
October 11th, 2016

I like the store all good, the family enjoys it and we are usually very happy there.

Thumbnail of user samid2
3 reviews
3 helpful votes
September 27th, 2015

I bought nice Ice cream cups in Tulip shape at reasonable price of under $2 each.

Thumbnail of user michaelw193
4 reviews
2 helpful votes
November 13th, 2015

Kinda expensive but the quality is awesome.

Thumbnail of user robertom29
30 reviews
27 helpful votes
January 11th, 2016

Love their stuff but damn is it expensive.

Thumbnail of user christopherm75
3 reviews
18 helpful votes
January 20th, 2016

I love their stuff but that is too expensive.

Thumbnail of user boba41
6 reviews
11 helpful votes
March 28th, 2015

I've only bought a couch from them and had it delivered. I picked it out in the store then eventually ordered it online. Overall it was smooth. No complaints.

Thumbnail of user lollyj
7 reviews
4 helpful votes
Thumbnail of user detrys
5 reviews
5 helpful votes
April 26th, 2016

Everytime I walk into one of their stores, I like that I'm always finding something new. The quality varies somewhat, and the pricing is usually a little on the high side. But the style is what does it for me, and brings me back time and time again.

Thumbnail of user andrewh92
2 reviews
10 helpful votes
August 5th, 2015

Crateand barrel has good interior for home decor. I appreciate their efforts.

43 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Shop Crate and Barrel to find everything you need to outfit your home. Browse furniture, home decor, cookware, dinnerware, wedding registry and more.

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