• Crate & Barrel

2018 CUSTOMER CHOICE AWARD

Crate & Barrel

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Overview

Crate & Barrel has a rating of 3.67 stars from 163 reviews, indicating that most customers are generally satisfied with their purchases. Crate & Barrel ranks 35th among Furniture sites.

  • Service
    24
  • Value
    22
  • Shipping
    23
  • Quality
    17
Positive reviews (last 12 months): 15.4%
Positive
2
Neutral
0
Negative
11
25
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What reviewers want you to know

Positive highlights

Critical highlights

  • The customer service is ridiculous and extremely disappointing.
How would you rate Crate & Barrel?
Top Positive Review

“Great service”

Susan R.
8/3/23

When we ordered a ceiling light on Crate and Barrel, decided to add the Handy installation service and so happy we did. The individual that installed the light was on time for the install, efficient and light looks great. It is challenging to find reliable service these days and again, the install was efficient and looks great. Thank you.

Top Critical Review

“Bad experience with custom couch”

abzz L.
2/9/24

We ordered a $3k custom couch in early 2023, and was delivered in the summer of 2023. There was something wrong with the sitting cushions, and I contacted them for a cushion replacement. After two deliveries with the wrong size (it was half of our size), and countless calls with sales and managers promising with call back, Nothing! Worst furniture experience ever!

Reviews (163)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (32)
Thumbnail of user donaldi3
11 reviews
19 helpful votes
November 10th, 2017

Sir how expensive is that crate and barrel item? Oh sir as expensive as you want it to be. Today we have a 20% off sale making our products only 40% higher than made in china items at other stores

Thumbnail of user peterg172
16 reviews
30 helpful votes
July 31st, 2017

Wife and I have bought several small and large items from C&B. Experience is mixed.

Some bowls and coffee mugs started chipping within a year. Water glasses and plates have held together so far.

A dining room table, night stands and a headboard were delivered without incident years ago. Recently, we were very disappointed when a media center was delivered. I was out of town when it arrived. According to my wife, the delivery guys kept asking Ok? Ok? Ok? Trying to rush her through inspecting the piece. Then they kept groaning when she asked them to move it a couple of feet to just where she wanted it. To top it off they refused to put our large screen TV sitting on the floor in the middle on the room on the media center!

Service
Value
Shipping
Quality
Thumbnail of user gregoryv4
13 reviews
171 helpful votes
October 23rd, 2015

I bit outdated if you ask me as a single guy

Thumbnail of user jamesf122
6 reviews
3 helpful votes
November 28th, 2015

Great products! OVERPRICED!

Thumbnail of user archiep8
3 reviews
15 helpful votes
August 8th, 2015

Crateandbarrel decor my home. I love its furniture. They have best interior for home decor. Which is the best plus point of crateandbarrel.

Thumbnail of user ghevaramp
5 reviews
1 helpful vote
January 18th, 2021

Godddddddd service and keep it upppppppp thank you very much asdadsasdasdadadasdasdadadadasdasdaewefvxcvdbfhyjhklj

Thumbnail of user ryana37
11 reviews
3 helpful votes
April 5th, 2016

Love the food here makes me want to be american.

43 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Shop Crate and Barrel to find everything you need to outfit your home. Browse furniture, home decor, cookware, dinnerware, wedding registry and more.

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