• Craftsy

Craftsy

Overview

Craftsy has a rating of 2.01 stars from 63 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Craftsy most frequently mention customer service, and refund policy problems. Craftsy ranks 48th among Do It Yourself sites.

  • Service
    27
  • Value
    25
  • Shipping
    9
  • Returns
    16
  • Quality
    22

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
26
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I called customer service and they refuse to refund me and insist I never cancelled.
How would you rate Craftsy?
Top Positive Review

“I miss videos about my own interest”

Gracie N.
1/8/18

I am still in my trial of a week, but I have been looking around a bit, watching some videos. Most of it is mainly for beginners, and I really miss all kinds of other craftsy or art stuff, like book binding, pottery, and printing. So, for me, probably not so workable. More a video version of Pinterest. But I like how friendly it looks.

Top Critical Review

“What am I paying for?”

Kait F.
11/28/23

I did the Black Friday deal because there were some courses I wanted to take. It said you get 8 free. Well the 8 free are very limited. The courses I wanted are still paid. There was no indication of this at sign up. Luckily I only spent $11.50 ($2.50 first then $9 to upgrade to gold) because if I paid the actual annual price I would be LIVID. Going to turn off that auto renew right now...

Reviews (63)

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Reviews that mention popular keywords

customer service (16)
Thumbnail of user gracien
5 reviews
16 helpful votes
January 8th, 2018

I am still in my trial of a week, but I have been looking around a bit, watching some videos. Most of it is mainly for beginners, and I really miss all kinds of other craftsy or art stuff, like book binding, pottery, and printing. So, for me, probably not so workable. More a video version of Pinterest. But I like how friendly it looks.

Thumbnail of user clarab35
3 reviews
50 helpful votes
April 1st, 2017

I really love their classes. I've learned so much. It did take me a little while to understand how to use the site but now I'm a pro!

Thumbnail of user janetw31
5 reviews
7 helpful votes
July 13th, 2015

I love the Craftsy site! I have started taking drawing and painting lessons to improve my own skills and experience. The instructors are all knowledgeable and enthusiastic about their lessons. Other students offer guidance and encouragement while you are doing your projects!
You choose the time and can review the lesson plans anytime or place. Its easy to find new projects and products on the website. They also offer discounted session and suggestions for your next project. Not only great for the beginner but an experienced artist too! :)

Tip for consumers:
Search what you are looking for or look under specific heading to find things easier.

Service
Value
Shipping
Quality
Thumbnail of user beckyb44
2 reviews
4 helpful votes
February 1st, 2017

One person gave a review that Craftsy has contests and never announce winners. I happen to be the winner of their $500 spending spree. I saw my name posted on their blog and a couple of the staff members emailed me to congratulate me. They were sooooo helpful to me and went above and beyond what they needed to do to help me.

As far as ordering from them, I have ordered from them and have been completely satisfied with their service.

I've also purchased many of their classes, some on sale, some not, and I have been happy with almost all of them. There was one class that I know of that had lots of complaints that there wasn't much to it. To the purchasers of that class, Craftsy gave another class of their choice to "make it up" to them.

I can't say enough good things about Craftsy. They are not perfect and there is no way any business can please everyone, but I think they try their best. I say... take negative reviews with a grain of salt. Remember that people who have had a bad experience are more likely to express their feelings than the thousands of people who have good experiences. That's just the way human nature is.

Thumbnail of user bobl56
1 review
5 helpful votes
September 15th, 2015

This site is awesome and has helped so many people learn to sew and quilt and knit (in my case). Every time I have written in to their support team, they have been personal and helpful!

I even needed a call from someone and they gave me a call back within the hour. I can only sing their praises.

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Thumbnail of user phyllisc7
1 review
7 helpful votes
November 14th, 2014

Craftsy is my favorite place for knitting projects! I'm also buying a lot of my Christmas gifts this year from other vendors on Craftsy. I like the interface a lot better than Etsy. And the unique gifts are the best.

Tip for consumers:
I never thought I'd be interested in cake decorating but it is AMAZING http://www.craftsy.com/cake-decorating

Service
Value
Shipping
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14 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

Let? ۪s make something together: kits, supplies, tutorials and endless inspiration for quilting, knitting, cakes, sewing, cooking, fine art and more.

Company Representative

Thumbnail of user bluprints
Bluprint S.
Typically does not respond to reviews

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