• Craft Direct

Craft Direct

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Overview

Craft Direct has a rating of 4.14 stars from 979 reviews, indicating that most customers are generally satisfied with their purchases. Craft Direct ranks 54th among Paper sites.

Positive reviews (last 12 months): 100%
Positive
9
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

  • Customer Service was totally awesome - efficient, polite, very helpful, and professional!
  • My shopping experience was good, but would like to get coupons for craft direct.

Critical highlights

No critical highlights yet

How would you rate Craft Direct?
Top Positive Review

“Best source for retired Sizzix dies!”

Joy B.
7/4/23

I finally got a Sizzix Big Shot machine and began searching for Bigz dies, so my grandkids and I could turn cardboard and junk mail into fun designs. I found quite a few on Ebay and Etsy but then discovered Craft Direct, where brand-new dies are available for less-than-secondhand prices! I will definitely be shopping with them in the future. My order was professionally packaged and the dies are indeed brand-new, unopened and in perfect condition.

Top Critical Review

“Poor packaging -- unresponsive customer service”

Sarah B.
2/24/23

UPDATE: After writing the review below, I tried another tactic and reached out to the company on FB Messenger. After 4 days, I actually received a response. After asking for photos of the wrinkled cardstock, they did resend the damaged items in a rigid mailer. I still would not have confidence in them going forward, but at least they did the right thing in this instance. Ordered a pack of cardstock and some embellishment packs. They sent it in a soft sided envelope with no protection for the cardstock so it is wrinkled. I have tried emailing and calling -- no response at all! It says the following on their website: "We are committed to providing each customer with the highest standard of service. We make it our goal to put a smile on each of our customers' faces." NOT TRUE IN MY EXPERIENCE! I am certainly not smiling about the money wasted on wrinkled cardstock.

Reviews (979)

Rating

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Reviews that mention popular keywords

customer service (33) shopping experience (23)
Thumbnail of user joyb558
1 review
0 helpful votes
July 4th, 2023
Verified purchase

I finally got a Sizzix Big Shot machine and began searching for Bigz dies, so my grandkids and I could turn cardboard and junk mail into fun designs. I found quite a few on Ebay and Etsy but then discovered Craft Direct, where brand-new dies are available for less-than-secondhand prices! I will definitely be shopping with them in the future. My order was professionally packaged and the dies are indeed brand-new, unopened and in perfect condition.

Products used:
Sizzix Bigz dies

Service
Value
Shipping
Quality
Thumbnail of user le188
1 review
0 helpful votes
March 27th, 2023
Verified purchase

Price was great and delivery went fine. The only thing I struggled with was order tracking and live chat experience. In the end I was satisfied.

Products used:
Craft supplies

Service
Value
Shipping
Quality
Thumbnail of user deel219
1 review
0 helpful votes
June 10th, 2023

Extremely fast shipping. Order was correct. Packed well. Very satisfied, and I will be a repeat cust

Products used:
I purchased replacement blades for the We R Memory Keepers paper trimmer that was in the tool kit. This was the only place I could locate any!

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Thumbnail of user loisa172
1 review
0 helpful votes
June 5th, 2023

Haven't used yet, but excited to have gotten this. Would like the other cartridges sold separately but appears they are currently out of stock.

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Thumbnail of user angeladygert
1 review
0 helpful votes
July 8th, 2023

Great products, great response when emailing questions and speedy delivery! Can't wait to use the Bella Blvd collection kit!

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Value
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Quality
Thumbnail of user paulat463
1 review
0 helpful votes
May 13th, 2023

So looking forward to utilizing the wonderful foil I ordered and received in record time. It's going to make my cards look extra special.

Thumbnail of user annesturgeon4952
1 review
0 helpful votes
March 28th, 2023

Received my delivery yesterday! Everything was in perfect condition. I was so excited to get my new Big Shot and the price was so great. Thanks Craft Direct...

Products used:
craft supplies

Service
Value
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Quality
Thumbnail of user aprild401
1 review
0 helpful votes
December 21st, 2022
Verified purchase

I had a question about an order I placed, and in less than an hour, I heard back from someone. Communications were friendly and professional. The order shipped quickly, and I was informed immediately. Great service. I will definitely order from them again.

Thumbnail of user ginaw313
1 review
0 helpful votes
July 5th, 2022
Verified purchase

Amazing products and service! I'm very pleased with everything in my order and I highly recommend tHis seller to others! I received my order quickly and I'm looking forward to making lots of fun cards and projects with them.

Thumbnail of user angela321
1 review
1 helpful vote
November 26th, 2020

I'm wondering if some of these reviews for craft direct are written by people who have been paid to write them. My experience with this vender is far from what some here have written. I have been waiting well over two months to have a Cameo 4 shipped. Others I know have reported the same thing. Waiting for orders to be fulfilled for months on end. Plus their cart Is very buggy. You try to place an order and it takes you to a server error message. I mentioned it to them but they still haven't fixed it. I also noticed that this business is not Better Business Bureau accredited either, and they have several complaints about them on the BBB website.

Thumbnail of user cheryls659
1 review
0 helpful votes
July 27th, 2020

I placed an order on May 5,2020. As of today July 27,2020 I still have not received my order. I called them and canceled my order. Expecting a full refund and only received partial refund. So I called them back, because they know what number I called from they sent it to voice mail instead of taking the call. So I call from a different number and talk with someone to find out why only a partial refund and the girl tells me they will process a correction and it will take between 3 and 5 days then hangs up on me. I call back again and they send my call to voice mail.

They do not have good customer service and i would not recommend using them.

Thumbnail of user rondis2
1 review
0 helpful votes
April 22nd, 2020

Thank you so much Craft Direct! I received my order yesterday afternoon... great timing I must say. I do think that your shipping rates are a bit high but I was VERY IMPRESSED with your little "surprise" that was include in my
Package. Thank you so much! It seems as if I am going to reorder one of my orders... Unfortunately, I messed my album up... BIGTIME! Thank you once again!

Thumbnail of user slb7
2 reviews
0 helpful votes
August 12th, 2022

The products I purchased are nice and the prices were good. However, after my order was acknowledged, I never received a followup tracking number that they said would be provided when the product shipped. I reached out to their support about it but then received the package that day. So they shipped quickly - just didn't inform as they said they would. And the product (two 12x12 cardstock sets) were bent down the middle because the shipping bag was flimsy and had no support. So I won't order again. I'm pretty sure I can salvage the bent product - but this was my first order from them and if they can't bother to put a piece of cheap chipboard in their packaging to keep their products from getting bent then I can't be bothered with ordering from them again. Sad because I was really hopeful that this might be a good place for me to get paper products.

Tip for consumers:
Their free shipping is only after you spend $99 - LOL! If you order something from them realize that they are not likely to send you tracking information (based on my experience and lots of other reviews) AND it is apparently a crapshoot whether or not they will properly pack the products to avoid damage in shipping.

Products used:
Paper products (cardstock sets called "Daily Grind" and some ephemera.

Service
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Thumbnail of user carolm2773
1 review
0 helpful votes
October 10th, 2022

I've been looking all over the place for this kit. So happy you had one & I rec'd it so fast! Great sevice!

Thumbnail of user jeneanr1
1 review
0 helpful votes
October 31st, 2022
Verified purchase

The selection and prices of items were very good. Prompt delivery of order. After care for customers was a surprise. Overall a pleasant experience and I will be ordering from them again.

Products used:
Self adhesive vinyl, cutting mat, and buffer

Service
Value
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Thumbnail of user amandam2365
0 reviews
0 helpful votes
June 26th, 2022
Verified purchase

I ordered the mini cinch and the bundle made it a better deal than anywhere else! It came quickly and was packaged well. Works great and I wish I'd ordered one sooner!

Thumbnail of user lizzettek2
2 reviews
0 helpful votes
June 22nd, 2022

I love the Scissors very much they cut with a good precision and the stickers are gorgeous! I love this purchase very muck! Thank you.

Products used:
Scissors

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Value
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Returns
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Thumbnail of user lorettah191
2 reviews
1 helpful vote
April 18th, 2023

Love the photoplay package of 12 x12 Cardstock. Also, am very happy with the pack of ephemera. Will order again from this company.

Products used:
Cardstock and ephemera were used to make graduation cards.

Service
Value
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Thumbnail of user jillb834
1 review
0 helpful votes
March 6th, 2022

Princes were great and product arrived in a timely manner. This is now my go to site when looking for crafting supplies.

Products used:
Scrapbook paper

Value
Shipping
Quality
Thumbnail of user peggyb668
1 review
0 helpful votes
March 30th, 2023

My order came earlier than expected and it was exactly as I expected. No mistakes and fast delivery. Great combination.

Tip for consumers:
Search this site before buying from the large craft suppliers. Could save you some money and frustration.

Products used:
Paper for projects.

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Value
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Thumbnail of user ts759
1 review
0 helpful votes
April 15th, 2022

I originally went to Amazon to purchase this paper. It's very current and I didn't expect to find it. When I saw Craft Direct was represented on Amazon, I decided to go direct to them. I'm glad I did. The price was better dealing with them directly and I'm happy with the customer service! I'll be back.

Products used:
Paper

Service
Value
Shipping
Quality
Thumbnail of user sharonm2949
1 review
0 helpful votes
January 26th, 2023

I had been searching for this product for months. I found it on Craft direct. I ordered it and received it within 4 days!This will be my new site for craft supplies. Thanks Craft Direct.

Tip for consumers:
Quick and easy

Products used:
Craft supplies

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Value
Shipping
Quality
Thumbnail of user joycel638
1 review
0 helpful votes
August 17th, 2022

Everything was intact and packed very nicely. They have good prices too. The prices aren't high at all. I like the merchandise and the company so much. I will order from them a lot.

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Value
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Thumbnail of user jackiel535
1 review
0 helpful votes
October 10th, 2022

Delivery was super fast! I love the paper. The paper I got was from Miss Kate collection. I had never seen that brand before so decided to try it. The best description I can give is that the paper was "fresh" and the colors were "crisp". I will be back for more.

Thumbnail of user rubir7
1 review
0 helpful votes
July 19th, 2022

Me encanta esta tienda tiene muchos productos y a un súper precio te atienden de manera excelente tiene varias opciones de envío para ajustarlo a tus necesidades

Tip for consumers:
Tienen mucha variedad de productos y bastantes marcas muy recomendado

Products used:
Productos de W R memory keepers

Service
Value
Shipping

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