• Crackle

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Overview

Crackle has a rating of 2.49 stars from 566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crackle most frequently mention many commercials, streaming service, and watch anything problems. Crackle ranks 14th among Streaming Movies sites.

  • Service
    39
  • Value
    37
  • Shipping
    8
  • Returns
    8
  • Quality
    35
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Before I can look over shows to watch, a movie starts playing & the navigation freezes up.
  • I saw 5 minutes of movie between the last two sets of commercials.
How would you rate Crackle?
Top Positive Review

“Crackle bites man”

Thomas B.
11/25/22

Crackle bites I hate the sign in part $#*! this $#*! why is this happening to me $#*! you crackle you suck

Top Critical Review

“Horrible. Pauses, stops, restarts, worst streaming service ever”

Bob J.
6/26/23

I have a new Sony TV and Sony's Crackle service is almost unwatchable. The movie pauses, but the sound keeps playing. Alternatively, it just stops, pauses, restarts the movie or shows a streaming error. I have very fast Internet and no issues with any other streaming service. Crackle is without a doubt the worst streaming service ever

Reviews (566)

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Reviews that mention popular keywords

movie (197) 5 minutes (23) commercials (153) tv show (21) 10 minutes (9) ads (73) 10 mins (6) app (105) video quality (5) time downloading (4) 20 minutes (5) 4 minutes (6)
Thumbnail of user donalds1428
1 review
0 helpful votes
August 18th, 2022

I enjoy seeing old TV shows I never knew existed. But the same ads over and over are excruciating. Walgreens ad plays over and over. About five ads total. Hire someone to get some more advertisers please. Hawkeye is a great series to watch. Too bad it was just one season. If you can't expand ad variety I can't watch anymore.

Products used:
Streaming service

Service
Value
Quality
Thumbnail of user michaell3108
1 review
5 helpful votes
January 31st, 2021

When it first came out, it played 1 commercial like 3 times in a row. Then it added a couple different ones and it was okay. Now the ads last up to 4 and half minutes... Starting to feel like I'm watching more commercials than shows. When it gets back I almost forget where it left off or it comes back just to play the credits. Less to no ads you'll get your 5 stars

Service
Value
Quality
Thumbnail of user shundonlonj
1 review
2 helpful votes
October 23rd, 2020

There are too many commercials I was watching a show commercial came on eight of them the show came on for 1 minute and seven more commercials came back on

Thumbnail of user michaell2073
1 review
11 helpful votes
February 18th, 2020

Too Many Commercials and No Volume Normalization! Volume on commercials goes very high depending on the commercial. There is no normalization happening. Also way too many commercials.

Thumbnail of user djfemmiej
35 reviews
76 helpful votes
August 24th, 2015

THIS IS A MOVIE site that needs to upgrade everything about it they do not have the best of great movies, the reviews of a movie are not there you are interrupted every 15 minutes with a boring commercial movie sites need to concentrate on the best films even if there is a subsciption attached we would rather pay for quality at a low monthly price then get it for free and have to sit through boring commercials, boring ads this site needs an immediate upgrade.

Thumbnail of user miked192
1 review
7 helpful votes
June 29th, 2016

The biggest complaint I c about crackle is all the comercials. As soon as the screen goes blank just before commercials start, hit the back button and choose Resume. It skips over the adds and picks up the movie or show. Works every time.

Thumbnail of user mariac169
4 reviews
0 helpful votes
November 24th, 2016

Crackle is a great app for your phone it has great movies for free to watch and some great tv series, i just feel like they should add better movies and series. They mostly old movies and animation, not really into some movies they have available but i have watched a couple of great movies. But yea they should upgrade more

Thumbnail of user georgeh501
1 review
3 helpful votes
April 1st, 2020

Crackle breaks for commercials in the middle of dialogue scenes and goes straight to commercials after pause and rewind, very annoying.

Thumbnail of user johnm705
1 review
2 helpful votes
March 6th, 2016

Every time an ad comes up, the movie I'm watching starts at the beginning

Thumbnail of user equinsuo
1 review
5 helpful votes
July 31st, 2017

Pretty good for the most part. Freezes up pretty bad every 7-10 shows but my biggest complaint is having to watch that God damn mother $#*!ing Chevy silverado commercial 5 times in $#*!ing row! I will officially never $#*!ing ever so help me $#*!ing God but a Chevy piece $#*!ing $#*! silver$#*!ingrado especially after seeing that commercial... idk maybe 2000 $#*! me to tears times!

Thumbnail of user rondaw15
1 review
2 helpful votes
January 31st, 2019

Free movies but quite frequent with ads. Movies are limited. The ads take away from the experience of the shows. Plus it will automatically stop

Thumbnail of user shawnf69
1 review
0 helpful votes
November 3rd, 2018

The shows are cencered and whether you have good internet service or not it constantly pauses through out the shows, makes it very annoying, I don't like commercials but I understand that's how they make their money to make this free, don't mind the commercial just hate all the pausing throughout the shows

Thumbnail of user katherineg6
23 reviews
17 helpful votes
February 16th, 2015

Its okay about as good s Netflix hulu is the best and most current though

Thumbnail of user jonahh7
10 reviews
24 helpful votes
February 25th, 2013

I like the site overall but i hate the fact that the movies expire within a certain amount of time and i also dont like the fact that the editors get to pick the videos that they will add to the site

Thumbnail of user katharinel1
7 reviews
152 helpful votes
January 4th, 2013

I watched on my PS3, because at the time I couldn't afford Netflix. The ads are annoying, the movie selection is crap, but its free, what can you except?
If you can get Netflix, get that. If not, stop complaining. It's free.

Thumbnail of user jmk
1 review
1 helpful vote
June 5th, 2012

Crackle was wotking OK for for many months.

But lately, viewing problems have increased for me.
To have video play, I have to go through an uncertain protocol:... login, play video from queue ( copy URL), log-out... (Paste URL)try again to play video... repeat...

Note: to those annoyed by too many ads, read up on HOSTS file. (ahh SNAP!)

Recenlty though... the crackle control-bar won't auto-hide (annoying)
After the 'break for the AD' (blocked).
( fix: move mouse/cursor ON/OFF screen)

Thumbnail of user herbertr23
2 reviews
1 helpful vote
November 27th, 2018

The amount of ads is very frustrating. I get that it's free but still they could be less frequent, one every twenty minutes or so...

Thumbnail of user jackier48
1 review
3 helpful votes
July 14th, 2016

Banner ad on my Roku for the movie Jarhead get Crackle. I added the channel and guess what? Searched and no Jarhead movie. Stuff is free but most are outdated and while you're watching it it suddenly starts over from the beginning after commercials. Yup.

Thumbnail of user bena52
5 reviews
13 helpful votes
May 30th, 2016

I was a crackle fan when i first started viewing but lately the web site has gone to more comercials. You have to decide is it worth watching? I would say if you want to watch a web site that is very close to your local TV stations.
About 7 to 10 weeks ago i still thought how can they show all of these quality TV shows and Movies that Netflix or Amazon Prime does not have and make money? They are not by any means rock bottom shows or movies but i soon found out how they could afford to have the quality list of TV shows and Movies. About 8 weeks ago i did not mind the extremely short interuptions(very tolerable). The adds that came on were spred out. It was always the same comercial during the whole show and then were on for only my guess would be 15 to 30 seconds then back to your show or movie.
But now they are as freqently as on the tv maybe not quite as long but very close. I am very frustated with this new mostly local advertising
Concept that Crackle is now showing. Free yes worth watching depends how bad you want to see the TV show or Movie. A suggestion to Crackle offer the people a free version with advertizing and an upgrade without or very little advertising. Something that will work for both Crackle and there viewers? How about it Crackle? You definetly have someone very talented that picks or buys the programing that you have.
B. Anderson
St Augustine, Fl

Thumbnail of user tima45
1 review
1 helpful vote
June 17th, 2016

I use Crackle on my Xbox One and they recently changed the UI. It now automatically starts a show or movie when you opening the app ALREADY IN PROGRESS!

Why on earth would I want to watch something that's already started? This is a horrible design flaw that is beyond my comprehension.

Thumbnail of user brandonn11
1 review
1 helpful vote
October 2nd, 2016

Stop complaining about the ads. It's free. Which means you pay them nothing. Which mean they don't make money from you. They make money from ADVERTISERS who pay Crackle to show those ads. Ads are the price you pay for this free service. Use your brain. It's called business.

My issue with Crackle is their TERRIBLE Xbox One app. Not only do I occasionally have mid-movie crashes, rewinding and fast-forwarding also cause the app to crash. This app is useless and only makes me want to pursue these films by other means. Fix it. Other than that, Crackle has limited selection, but usually watchable films. Fix the app issues on Xbox One and they could make a lot more in ad revenue.

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About the business

Crackle lets you watch streaming movies and TV shows for free. Crackle is owned by Sony Pictures Entertainment.

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