• Crackle

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Overview

Crackle has a rating of 2.49 stars from 566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crackle most frequently mention many commercials, streaming service, and watch anything problems. Crackle ranks 51st among Streaming Movies sites.

  • Service
    39
  • Value
    37
  • Shipping
    8
  • Returns
    8
  • Quality
    35
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Before I can look over shows to watch, a movie starts playing & the navigation freezes up.
  • I saw 5 minutes of movie between the last two sets of commercials.
How would you rate Crackle?
Top Positive Review

“Crackle bites man”

Thomas B.
11/25/22

Crackle bites I hate the sign in part $#*! this $#*! why is this happening to me $#*! you crackle you suck

Top Critical Review

“Horrible. Pauses, stops, restarts, worst streaming service ever”

Bob J.
6/26/23

I have a new Sony TV and Sony's Crackle service is almost unwatchable. The movie pauses, but the sound keeps playing. Alternatively, it just stops, pauses, restarts the movie or shows a streaming error. I have very fast Internet and no issues with any other streaming service. Crackle is without a doubt the worst streaming service ever

Reviews (566)

Rating

Timeframe

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Reviews that mention popular keywords

movie (197) 5 minutes (23) commercials (153) tv show (21) 10 minutes (9) ads (73) 10 mins (6) app (105) video quality (5) time downloading (4) 20 minutes (5) 4 minutes (6)
Thumbnail of user lexb30
1 review
0 helpful votes
December 14th, 2023

I put a show on that originally aired over 30 years ago, not some new "premium" programming, and these jokes served me literally 6 long adverts, all for reeses peanut butter cups, before Id even gotten thru the intro to the show. Literally 2 minutes in and they served a crazy number of adsverts. Get real. Im not watching this crap.
I could see 1-2 adverts, but 6? Give me a god damn break...

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Value
Quality
Thumbnail of user bobb2007
1 review
1 helpful vote
March 14th, 2023

Crackle isn't worth the 2 syllables it takes to pronounce the word. I'd give it no stars if I could.
Too many commercials and lousy streaming.

Thumbnail of user marinad110
1 review
3 helpful votes
August 20th, 2022

Too many commercials and they keep freezing. It gives the frustration of trying to watch a video with dial up internet in the 90s. Truly a stressful, unsatisfactory experience.

Service
Value
Quality
Thumbnail of user pca3
2 reviews
11 helpful votes
September 16th, 2022

Why is it that everyone (and their dog) thinks they can develop a streaming app with commercials? Here's another one that fails miserably. Glitchy, slow, lots of buffering, lots of sync problems, just a rip-roaring piece of doo. Only reason I'm using it at all is that it's the only way I can watch the BBC "Sherlock" series. Otherwise, I wouldn't bother.

Tip for consumers:
none

Products used:
Streaming app for Amazon Fire Stick

Service
Value
Thumbnail of user dennism1576
1 review
1 helpful vote
August 26th, 2022

6 commercials every 10 minutes, coupled with constant technical problems, With "uh oh, something went wrong, retry" popping up which doesn't work to continue watching.

Thumbnail of user bobj886
1 review
3 helpful votes
June 26th, 2023

I have a new Sony TV and Sony's Crackle service is almost unwatchable. The movie pauses, but the sound keeps playing. Alternatively, it just stops, pauses, restarts the movie or shows a streaming error. I have very fast Internet and no issues with any other streaming service. Crackle is without a doubt the worst streaming service ever

Thumbnail of user jimw1228
1 review
3 helpful votes
August 25th, 2022

I have tried 4 times, 4 different movies and each time half way through the movies, the app freezes and I always get a message, " oh oh, something went wrong, try again" and to no avail, it never works, so if I reload Crackle and pull the movie up, you can't resume, you have to start over and on top of that you can't fast forward to where you were in the beginning. Complete waste of my time and utter garbage. Don't waste your time too!=

Thumbnail of user christopherc1869
1 review
0 helpful votes
December 1st, 2021

I opened a crackle account, but once the account was open i could not access a single movie, search engine always came up with zero results.
I was looking forward experiencing this site.
Sadly they have nothing to offer. There was no help after my questions why I could not find anything or play anything.
Everything I was informed about crackle was a lie.
Never again and avoid crackle.

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Value
Shipping
Returns
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Thumbnail of user randyl445
1 review
0 helpful votes
July 23rd, 2022

The same commercials repeat every 10 minutes. No variety just the same 5 commercials. And if you put it on pause, it goes backwards and instantly barrages you with commercials again. The same ones over and over. Oregon Water, stupid commercials with Shaquille Oneill plugging the General Insurance, Water Pic, Chicken soup for the soul, and more often than not, the same commercial will played back to back... twice in a row. Really bad. And it's too bad because they have some classic TV shows. But it's hard to watch this way, and irritating.

Service
Value
Quality
Thumbnail of user kathrynb682
1 review
6 helpful votes
June 16th, 2022

Terrible streaming service. Constantly freezes during the commercials (which there are alot), I have tried to watch Das Boot now about 4 times and I cannot get through the movie without it freezing up. Also, If you end up getting out of it, and then go back into it, it will take you to the beginning of the movie. This streaming service SUCKS. Good thing it is free. I will no longer watch it

Thumbnail of user jl851
1 review
2 helpful votes
February 8th, 2023

I can watch all streaming networks but when I try to watch Crackle, the movies never finish. Always a problem. Never again.

Tip for consumers:
Stay away

Products used:
Movie

Service
Value
Quality
Thumbnail of user menan6
1 review
1 helpful vote
March 10th, 2023

Crackle is frustrating and plays commercials while show is also playing AND it stops and forces exits for no reason. Not Worth the hassle.

Thumbnail of user danr1353
1 review
2 helpful votes
July 3rd, 2022

Between the video corruption, tearing, and desync, and the unrecoverable playback errors, Crackle is worse than useless. I tried on Chrome and Firefox, on a hardwired connection to Comcast with a 500MB download speed test.

Whatever you are watching, find it somewhere else or buy it off of Amazon.

Tip for consumers:
Don't waste your time.

Products used:
Amazon

Service
Quality
Thumbnail of user realb9
1 review
6 helpful votes
February 27th, 2022

Streaming is erratic, freezes frequently, and has to restarted often during one episode. Worst streaming service ever!

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Value
Quality
Thumbnail of user kathleenh1560
1 review
2 helpful votes
November 10th, 2022

App was extremely frustrating and disappointing. WAY too many commercials and had to reset several times.
But even worse, the app would not allow for the final scenes of the movie to play. Can't wait to delete from my phone!

Service
Value
Quality
Thumbnail of user josephy242
1 review
4 helpful votes
March 10th, 2021

Every ten minutes are interrupted by four or five commercials which last two to three minutes. This means you watch eight minutes of movie for every set, which don't even have the courtesy to pop up during scene transitions. Often, it's mid sentence of dialog.

Tip for consumers:
Far too many commercials

Products used:
Movie streaming

Service
Value
Thumbnail of user richardb4900
1 review
1 helpful vote
February 23rd, 2023

Have never tried Crackle before, never had a reason to but wanted to watch a movie and the only place it was available was on Crackle unless I purchased it. I got about 30 minutes into the movie on Crackle and ended up just buying it so I could watch it without commercials. They are CONSTANT. Seriously, like constant. And long. It literally felt like you watched the movie for about 5 minutes and then got 5 minutes of commercials. On top of that the volume goes up about ten-fold whenever the commercial comes on. I get that it's free... but trust me when I say it isn't worth it at all. This service sucks so bad.

Service
Value
Quality
Thumbnail of user juano223
1 review
4 helpful votes
May 31st, 2022

I love the movies. But I hate the Black Lives Matter commercial. Aren't they the ones that burned down cities, looted and destroyed property like wanton savages? I think it's a great disservice to run anti American propaganda over any type of media.

Thumbnail of user joyh344
1 review
3 helpful votes
October 24th, 2022

Wow. I can't get through a single movie without it crashing at least 4 - 6 times. And each time you restart, you have to fast forward from the beginning. Unwatchable, really.

Service
Quality
Thumbnail of user miked1743
1 review
4 helpful votes
June 8th, 2022

Crackle sucks every movie freeze's halfway through done watching it I'll never watch again And you shouldn't bother either

Thumbnail of user lindar2603
1 review
3 helpful votes
June 24th, 2022

They may offer some good movies but its not worth the aggravation of watching for 10 mins and then have 20 mins of commercials and frequently being kicked out and have to start over! Horrible- its not worth free if its a bad experience!

Thumbnail of user nicholasn247
1 review
3 helpful votes
May 16th, 2022

This is the worst ad supported tv streaming service. I just watched 6 commercials and then the program came back on for less than a minute and then was interrupted with another 5 commercials. All I have to say is WTF!

Thumbnail of user edgarl12
2 reviews
7 helpful votes
April 11th, 2022

Watching a movie is a nightmare, it often freezes and one has to start over again, meaning from the very beginning of the movie because forwarding does not work. The only items that work excellently without problems are the many commercials. Worst streaming service that I know of.

Thumbnail of user lynns1182
1 review
0 helpful votes
December 15th, 2022

Does the business commercials paid for to Crackle actually believe that repeating them every 5 minutes will brainwash consumers into buying whatever is shown?
Does Crackle actually wonder why no one wants to peruse their app in that the app is more a app just for commercials rather than programs?

Service
Value
Shipping
Returns
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Thumbnail of user erict1125
1 review
0 helpful votes
November 22nd, 2022

I am a sci-fi geek and learned that Salvage Marines could be viewed on the Crackle App. I could hardly bare 1 single episode. The ads were so frequent and long that I couldn't even enjoy the show. There has to be a better way. I refuse to use the App until changes are made.

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About the business

Crackle lets you watch streaming movies and TV shows for free. Crackle is owned by Sony Pictures Entertainment.

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