• Cracker Barrel

Cracker Barrel

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Overview

Cracker Barrel has a rating of 2.09 stars from 253 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cracker Barrel most frequently mention customer service, green beans, and last time problems. Cracker Barrel ranks 1077th among Food & Drink Other sites.

  • Service
    107
  • Value
    99
  • Shipping
    17
  • Returns
    20
  • Quality
    85
Positive reviews (last 12 months): 7.3%
Positive
7
Neutral
5
Negative
84
33
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • We went to cracker barrel for the first time (11/28) was not impress.
How would you rate Cracker Barrel?
Top Positive Review

“Breakfast”

Alicia B.
12/10/23

I've only ever been here a couple of times but I think I'll make it a more regular spot. My husband and I walked into a very busy restaurant this morning and I could not believe how quickly we were served. It was almost as though the food was waiting for us before we ordered. Just because it was fast does not mean the quality was jeopardized in any way, everything was cooked perfect, it was all so good I have zero complaints. All of the staff was friendly and helpful, I will be coming back.

Top Critical Review

“Most disappointing meal ever, from a place I used to love.”

Susan D.
2/9/24

Always loved CB's Turkey dinner, but last night was the ultimate disappointment. Small portion of turkey (looked old and reheated), ice cold stiff mashed potatoes, no stuffing. It was TERRIBLE. The best thing about our experience was the sweet and courteous server. We used to pay $8.99 for this Thursday special. It is now $14.99. We won't be going back anytime soon. Truly a shame as it used to be so good.

Reviews (253)

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Reviews that mention popular keywords

cracker barrel (129)
Thumbnail of user aliciab671
1 review
0 helpful votes
December 10th, 2023

I've only ever been here a couple of times but I think I'll make it a more regular spot. My husband and I walked into a very busy restaurant this morning and I could not believe how quickly we were served. It was almost as though the food was waiting for us before we ordered. Just because it was fast does not mean the quality was jeopardized in any way, everything was cooked perfect, it was all so good I have zero complaints. All of the staff was friendly and helpful, I will be coming back.

Products used:
We ate at a restaurant

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Value
Quality
Thumbnail of user hartsellng
1 review
0 helpful votes
January 25th, 2024

Hostess was very pleasant. Server, Keyona, was excellent: she was efficient, helpful, and professional.
Cashier was also very nice. We had breakfast and it was perfect. Pancakes, spicy chicken sausage, scrambled eggs, and grits were all done as requested. So a shout out to the cook also:-) Try this Cracker Barrel. You will be pleased.

Products used:
Food

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Thumbnail of user 1105dobbins
1 review
0 helpful votes
March 20th, 2024

When your down and out, got the blues or in a great mood Cracker Barrel hits the spot with its home cooked meals, breakfast, lunch or dinner they a there to please especially the customer service is top notch. Don't forget to get some old time candies or knick knacks in the country store.

Products used:
Breakfast specials and baked cinnamon apples are so delicious you just have share your wives also. Hash brown casserole is also one of my faves and the blueberry French toast is awesome.

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Thumbnail of user retrobat1
1 review
0 helpful votes
October 15th, 2023
Verified purchase

Der ain't nuttin' better den Debs KAWFEE. It is the best! I'ma hit some Kawfee in da geeft shoppe. Look, squirrel ( I needed 13 more characters to post this)

Thumbnail of user peterd2187
1 review
0 helpful votes
July 25th, 2023

Cracker Barrel Is our go to place when traveling especially when looking for some home style cooking and comfort food. We have eaten at Cracker Barrel Restaurants from coast to coast and appreciate the constant food quality and gracious service. We appreciate the welcoming and positive atmosphere offered to all customers. Thanks for a job well done and keep up the great work!

Products used:
Cracker Barrel Serves food

Service
Value
Quality
Thumbnail of user elizabethr2527
1 review
0 helpful votes
July 22nd, 2023

The Cracker Barrel restaurant in Foley ALABAMA is a great place to eat. Our server Rosemary W. Was amazing and super friendly! The cashier Trudy was very informative and friendly.

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Value
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Thumbnail of user arth94
1 review
0 helpful votes
November 25th, 2022

I had the Thanksgiving meal today at Cracker Barrel/Daytona. The food was delicious, customer service always awesome at this restaurant. Thank you for serving on this special day. Kudos to all the staff for coming to work and feeding those of us who couldn't have a Thanksgiving meal at home b

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Thumbnail of user bigm55
1 review
2 helpful votes
January 24th, 2022

Sunday chicken go dummy. It's the $#*!ing best. I could eat 1000 pieces every day it is that good. Fried to perfection every time.

Thumbnail of user non918
1 review
0 helpful votes
September 20th, 2022

Got there about 4:15, was quickly seated. Waitress was polite and efficient. Food arrived in 5 to 10 minutes, we'll prepared, hot and tasty, what I have had before. Excellent choice for a country meal!

Thumbnail of user nancys3379
1 review
0 helpful votes
February 13th, 2023

Had dinner tonight at the Brooklyn location. Service was great provided by server Tracy. Food was wonderful and portions were large. No complaints.

Thumbnail of user jeaniee11
1 review
0 helpful votes
December 26th, 2022

The young host was polite, kind, and helpful. All of the people at the register were as well. You couldn't ask for better,

Service
Value
Thumbnail of user b0657271
1 review
0 helpful votes
July 23rd, 2023

The food was good but the chicken tenders were dry and the biscuits were very good, the fries were good

Thumbnail of user susanl217
38 reviews
142 helpful votes
February 2nd, 2018

We travel a lot throughout Illinois and often stop at a Cracker Barrel when we can because the food, atmosphere, service and shopping is always the best. I LOVE the french toast and real maple syrup. My mother loves it too, so every year for Christmas I give her a gift card. She's always showing me what cute treasure she's found in the gift store. It's nice because she can either use it on her meal, or buy herself a gift. I wish someone would give me one!

Thumbnail of user mileyt
1 review
0 helpful votes
November 4th, 2021
Verified purchase

Its so good the pancake is good and all of the meals is good too so ilk give it a 5 star
Better than better

Thumbnail of user charlesj17
100 reviews
126 helpful votes
July 5th, 2020

Previously I had written a highly critical review of another Cracker Barrel that I will never go to again. I recently went to the Cracker Barrel at 2151 54th Ave N, St Petersburg, FL *******. It was an amazing experience. The food was cooked to perfections, the waitress was friendly and pleasant and the restaurant was clean. I enjoyed that experience so much that I will return to this Cracker Barrel.

Tip for consumers:
Go! It's a wonderful restaurant experience.

Products used:
Eggs, pancakes, hash browns, grits, biscuits, tea.

Service
Value
Quality
Thumbnail of user lindaa393
6 reviews
12 helpful votes
May 28th, 2019

We can't wait to go back. And it was worth it... about 25 mins out of Cologne! Almost everything was near perfect. Food was spectacular. Wine pairing even better, and incuded on Wednesday and Thursday evenings. Service was excellent. You should definitely try this place.

Thumbnail of user tammya527
1 review
0 helpful votes
February 5th, 2023

Not only is the food amazing but the people I work with is beyond words. Hard working,Team players and loyal. Yes there are times one of us are having a rough day and times the guest might be having a bad day but it's not Cracker barrel or IHOP or Dennys it's part of life and we over come. Everyone works together to do better. CRITICISM doesn't make your day better,it doesn't make or experience any better but ideas,time and good people will help each other achieve. Cracker Barrel is part of my family now and like anyone else you want the best for your family and the guest we help care for and try to please everyone like there part of our family and too some that is a lot more the someone forgetting there box or to bring butter

Thumbnail of user terenceb21
1 review
0 helpful votes
March 15th, 2018

Good food, large selection, pleasing to both children and adults. Shop for toys, clothing, jewelry, home accessories, etc. Every item in there would be a perfect gift for someone you know.

Thumbnail of user logand33
13 reviews
5 helpful votes
May 24th, 2018

... Excellent food at reasonable prices. The dining out experience with the feel of eating a home cooked meal at your grandmothers table

Thumbnail of user barbarar339
1 review
0 helpful votes
August 6th, 2018

Good Food, Fast service, nice atmosphere, loved the place. The dining out experience with the feel of eating a home cooked meal

Thumbnail of user cesarp32
6 reviews
6 helpful votes
November 30th, 2018

Went for the date one of the best place for the dinner my girlfriend like the service and actually she impress at this place so for my it was loved place.And the quality of the crackerbarrel is like cooking at home

Thumbnail of user johnm937
22 reviews
15 helpful votes
November 2nd, 2017

The Cracker Barrel in Fairmont West Virginia has the best servers, food, and store manager in 3 states. My father and I were treated like one of the family. The store is always clean, well organized, and great toys. Thank you Kayla Bryant!

Thumbnail of user judyc62
14 reviews
88 helpful votes
November 25th, 2016

My store is in Dothan, Alabama. I can not think of much more to say... I LOVE this place. The restaurant is fantastic, the service is super. The store... I could live in their store.
The food is really great, most of it taste homemade. If you ever have a problem it is taken care of quickly - - I had an issue with the way something was cooked (was too done) the manager had another steak brought to me with no hassle or no extra fee.
I know this isn't a very descriptive review, but what else can I say, I love their store and food.

Thumbnail of user lilliea6
20 reviews
14 helpful votes
September 17th, 2016

Good food, large selection, pleasing to both children and adults. Shop for toys, clothing, jewelry, home accessories, etc. Every item in there would be a perfect gift for someone you know.

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About the business

Visit Cracker Barrel Old Country Store, where pleasing people with our delicious homestyle cooking & gracious service defines our country spirit.

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