• CPAP.com

CPAP.com

Overview

CPAP.com has a rating of 3.56 stars from 1,471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CPAP.com most frequently mention customer service, live chat, and new mask. CPAP.com ranks 2nd among CPAP sites.

  • Service
    578
  • Value
    478
  • Shipping
    414
  • Returns
    230
  • Quality
    389

This company responds to reviews on average within 28 days

Positive reviews (last 12 months): 62.1%
Positive
18
Neutral
1
Negative
10
33
See all photos

What reviewers want you to know

Positive highlights

  • Daryl was fabulous on the Chat feature, sent links, answered all questions!
  • Cpap.com offers such great customer service help with their live chat option.

Critical highlights

  • Worst customer service I had experienced from Freda.
How would you rate CPAP.com?
Top Positive Review

“I got to talk to an actual human in less than 20 seconds!”

Brian F.
12/2/20

It was so nice to be able to talk to someone who knows about the products. I ended up buying a different travel machine than I would have if I bought online and Kelsey directed me to the most popular nasal mask which I have been wanting to try.

Top Critical Review

“AI customer service no help”

Deborah B.
1/23/24

Package got lost in transit likely due to a wreck in the weather and their customer service is now all AI and automated. No matter what you type, they give you the same copypasted responses. I had to go through my credit card to get a refund because no matter what I asked or posted, it just kept saying 'Is there anything else I can help you with?' You pay for 5-7 business days shipping in reality it's 7-15 business days. Absolutely terrible people. Do not trust.

Reviews (1,471)

Rating

Timeframe

Other

Reviews that mention popular keywords

chat feature (23) customer service (542) chat option (14) face mask (16)
Thumbnail of user daved308
1 review
0 helpful votes
April 7th, 2020

I found that Dasha was extremely helpful and had the most pleasant demeanor! She makes talking to a customer service person not to be a chore. I would hope that CPAP.com would recognize what an asset she is and have others follow her example. She is real and made me feel that I was worthwhile and important. No fakey stuff with her. I appreciate her very much and after dealing with her I will not be price shopping anywhere else for what I need as Dasha is a rare find. Thanks Dasha, Dave Derting, Ephrata Wa.

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hey Dave,
Wow! Thank you for letting us know Dasha, provided you with the high level of service you deserve! We are grateful, she is a part of our team. We will share your kind words with Dasha and please let us know if there is anything else we can assist you with.

Thumbnail of user rnbrown343
1 review
0 helpful votes
October 7th, 2023

Just wanted to leave a note about cpap.com and their customer service. My order arrived on time and I was able to evaluate the products over the weekend. I called in today about some things I needed to return. Calling in about returns usually aren't fun for me. However, customer service rep. Brandy T. Made the experience effortless and highly positive. She quickly assessed my needs, put me at ease and directed me thru their easy return process. Definitely will be dealing with them in the future!

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hello Aaron,
We're so glad to hear that Brandy T provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.

Thumbnail of user brianf1045
1 review
0 helpful votes
December 2nd, 2020

It was so nice to be able to talk to someone who knows about the products. I ended up buying a different travel machine than I would have if I bought online and Kelsey directed me to the most popular nasal mask which I have been wanting to try.

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hi Brian,
That's terrific! Thanks for sharing your shopping experience and please let us know if there is anything else we can assist you with.

Thumbnail of user ericg1162
1 review
0 helpful votes
January 5th, 2022

I have used CPAP.COM for several years and have purchased all my supplies and even a new cpap machine. The customer service is excellent on the phone and the website is easy to use. Today I had a billing issue that was resolved by Brandy quickly and to my complete satisfaction.

Products used:
nose mask, replacement filters

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hey Eric,
We are very sorry for the billing issue. Thanks for your kind words, we appreciate your business and hope to hear from you again soon!

Thumbnail of user angelosstelliost
1 review
0 helpful votes
February 21st, 2022

I engaged in a caht with Erica. She answered all my questions fully and quickly. I was impressed with her knowledge and anticipation of additional needs.

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Thank you for letting us know that you received great service! Please let us know if there is anything else we can assist you with.

Thumbnail of user lornak111
1 review
0 helpful votes
September 15th, 2022

Crystal at CPAP.com was very helpful in addressing my concerns that my package wasn't delivered as FedEx said.

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hi Lorna,
We are very sorry that your package wasn't delivered. Thank you for letting us know that Crystal provided you with the needed assistance. Please let us know if there is anything else we can assist you with.

Thumbnail of user bruces1060
2 reviews
0 helpful votes
March 13th, 2023

It is always a pleasure to purchase from CPAP.com They have a great selection and knowledgeable staff that can help you with any questions you may have. My customer representative today was Shelly H. And she was excellent. She help me sort out a problem with my prescription, and then helped me select the proper CPAP for my needs. What a pleasure to work with... Thank you Shelly!

Products used:
ResMed CPAP

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hi Bruce,
We're glad you received the great level of care that you deserve! We'll be sure to share your kind words with Shelly and we hope to hear from you again soon.

Thumbnail of user jerryt233
1 review
0 helpful votes
November 3rd, 2020

I continue to order from them over and over again because of quick delivery time and wonderful customer service.

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Thanks for sharing your shopping experience with us Jerry! We look forward to hear from you again soon.

Thumbnail of user marks4479
1 review
0 helpful votes
December 23rd, 2021

I was very impressed with my customer service rep Shelly she was very helpful and quick.
I have always had a great experience with CPAP.com.

Products used:
CPAP supplies

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hey Mark,
Awesome! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.

Thumbnail of user larryj315
1 review
0 helpful votes
November 12th, 2020

When I needed assistance to update my transcend cpap, settings, Brandy proved to outstanding. She guided me to website and walked me through the update without any issues. Simply outstanding!

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hey Larry, we are so glad to hear that Brandy, was able to provide you with the needed assistance. Please let us know if there's anything else we can assist you with.

Thumbnail of user anneg354
1 review
0 helpful votes
July 22nd, 2021

Brandy was wonderful to speak to. I had an issue with my new mask and she was able to fix the problem and order my liners for me. I didn't even wait that long on the phone to speak with someone. Thank you Brandy!

Products used:
The dream wear sleeping mask

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hi Anne,
Thank you for sharing your experience with us! Please let us know if there's anything else we can assist you with.

Thumbnail of user deniseb1204
1 review
0 helpful votes
December 29th, 2021

Thank you for all. Good service
Agnes it's a good agent and she resolve my problem today

Have a nice day

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hi Denise,
You're most welcome. We'll be sure to share your kind words with Agnes and we hope to hear from you again soon!

Thumbnail of user ceciliaf57
1 review
0 helpful votes
October 19th, 2021

He is quick and smart on his response. CPAP.COM MUST BE PROUD OF ADRIAN. AN ASSET TO THE COMPANY. I HAVE TALKED TO HIM MORE THAN ONCE. ORDER NO. *******

Service
Value
Shipping
Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hi Cecilia,
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.

Thumbnail of user robertf1527
2 reviews
1 helpful vote
November 21st, 2020

I called in to enroll in the Auto-Supply Subscription program for my new equipment and encountered a great customer service representative in Kelsey.

She was friendly, professional, knowledgeable & courteous. Handled all of my questions quickly and with no hesitation.

I've been using a bi-pap for over 12 years and understand the importance of replacing hoses, mask components, humidifier chambers, filters, etc. It really does protect our health.

Consider setting up cpap.com's automated supply subscriptions!

Thumbnail of user rajs192
1 review
0 helpful votes
March 3rd, 2022
Verified purchase

Daryl was very point, quick to respond and clear thank you. The order process was efficient as well

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hi Raj,
That's great! Please let us know if there is anything else we can assist you with.

Thumbnail of user km977
1 review
0 helpful votes
May 25th, 2022

Daryl answered my questions and was very helpful! Very good service I'll send another review once I place my order

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

We're glad to hear that Daryl provided you with helpful service. We look forward to hearing from you again soon!

Thumbnail of user daneillee
1 review
0 helpful votes
March 9th, 2022

I had a number of questions about CPAP machines as I am about to purchase. Both Erica and Shelly in two different chat were excellent. They gave great information and links and were very knowledgeable and courteous. I expect to purchase from this company very soon.

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hi Daneille,
We're glad to hear that you received the needed assistance. We look forward to hearing from you again soon!

Thumbnail of user elizabethc731
1 review
0 helpful votes
March 13th, 2020

I was not sure which hose to order for my cpap machine and Dasha S. Was very patient and gave me so much information. She was wonderful! She answered all of my questions and stayed on the phone with me for a long time. The heated hose for my cpap machine arrived today and I am looking forward to using my machine again tonight.

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hi Elizabeth,
Thank you for sharing the excellent experience you had with Dasha! We are glad to hear you have received your hose and please let us know if there is anything further we can assist you with.

Thumbnail of user ronniew188
1 review
0 helpful votes
March 18th, 2020

Best customer service ever! Dasha was courteous and very much concerns that I get the right product I need. Her knowledge was tremendous and very fast! I WILL do business here again. Thank y'all soooo much!

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hi Ronnie,
You're most welcome! Thank you for sharing the experience you had with Dasha. We look forward to hearing from you again soon!

Thumbnail of user kellye396
1 review
0 helpful votes
May 7th, 2022

Daryl was super helpful and informative especially for talking to someone who has limited knowledge on cpaps to begin with.

Thank you, Daryl for your kindness and efficiency!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hey Kelly! We are happy to hear that Daryl was able to provide the needed assistance! Thank you for the feedback and we look forward to hearing back from you soon!

Thumbnail of user kimr813
1 review
0 helpful votes
January 21st, 2022

Yesterday I received an item that I no longer needed and wanted to return, and within minutes, Kayla texted and emailed me an RMA number. She was also very kind and courteous, which I sincerely appreciated.

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hi Kim,
That's wonderful! Thank you for sharing your experience with us. We hope to hear from you again soon.

Thumbnail of user louisp341
1 review
0 helpful votes
May 31st, 2022

I had an online chat with Agnes. She helped me correct my order error and with my machine settings. Very helpful.

Service
Value
Shipping
Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hi Louis,
Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.

Thumbnail of user gwynk6
1 review
0 helpful votes
March 3rd, 2022

I found the website to be very well organized and usable. Lots of options in stock. The Chat person was very helpful and clear in answering my questions. Friendly and not pushy. Thank!

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hey Gwyn,
Thanks for sharing your experience with us! We hope to hear from you again soon.

Thumbnail of user andrean260
1 review
0 helpful votes
December 10th, 2021

Chrystal was a GINORMOUS HELP today! Cpap.com and it's customer service ROCKS! Thank you for all you do to help your customers!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Hey Andrea,
That's awesome! We're glad to hear that you received great service. We'll be sure to share your kind words with Crystal and we hope to hear from you again soon.

Thumbnail of user beckyd210
1 review
0 helpful votes
January 4th, 2022

Quick and easy! Jennifer was very nice and helpful. I am replacing my old Phillips system one cpap

Thumbnail of user ashleyt58
Ashley T. – CPAP.com Rep

Awesome! We hope to hear from you again soon.

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Thumbnail of user ashleyt58
Ashley T.
Typically responds within 28 days

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