• Covers & All

Covers & All

Ratings On Other Platforms

Trustpilot
4.1 / 5
Better Business Bureau
1.2 / 5
Corporate Values

Overview

Covers & All has a rating of 4.5 stars from 17,057 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention customer service, good quality, and fire pit. Covers & All ranks 1st among Patio sites.

  • Service
    3330
  • Shipping
    286
  • Quality
    14654

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 89.8%
Positive
3,449
Neutral
155
Negative
236

Instant Feedback

37,849 reviews

402
See all photos

What reviewers want you to know

Positive highlights

  • Good customer service, easy ordering, good tracking, and a great product
  • We also got a custom fire pit cover and it fits perfectly.

Critical highlights

  • However, zipper was broken after few uses and I contacted customer support and was refused to fix the issue.
  • They took additional funds from my credit card, then denied it and continually claimed they were trying to refund me.
How would you rate Covers & All?
Top Positive Review

“Designers so easy and patient to work with!”

Hagan F.
4/11/24

Had 2 covers custom made. One for a popcorn machine and another for a cotton candy machine. The way I wanted them was quite complicated and not very common. Nevertheless, the designers never offered a single hiccup about my design requests. They just really are good at doing exactly the things a person needs for whatever kind of cover you can imagine. The materials are top quality and well sown together. They both fit so well. I am very happy.

Top Critical Review

“Horrible Quality, Horrible Customer Service, No not order from here”

K W.
2/26/24

Do not buy anything here. They shipped me ruined, inked stain covers and are refusing all to refund me after I have sent them various pictures of the damaged product. They keep asking for more photos and videos, hoping that I will just not respond. The high ratings you see are all fake and probably done by a computer. This company should be shut down. I have had to contact my bank to help me fight them. Do not order anything here.

Reviews (17,057)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (2413) fire pit (753) quality material (325) customer support (99) credit card (163)
Thumbnail of user haganf
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Had 2 covers custom made. One for a popcorn machine and another for a cotton candy machine. The way I wanted them was quite complicated and not very common. Nevertheless, the designers never offered a single hiccup about my design requests. They just really are good at doing exactly the things a person needs for whatever kind of cover you can imagine. The materials are top quality and well sown together. They both fit so well. I am very happy.

Reason I chose this business:

It just sounded like a company I could work with.

Reason I chose this product:

They offered what I was interested in and came through.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Thank you, Hagan, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product or service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Thumbnail of user zena.m.akers
1 review
0 helpful votes
January 16th, 2024

Love my new outdoor vinyl curtains, especially in these 20 degree snowy days in Tennessee! I've had them up on my back porch for about a month now. They have survived 60+ mph wind gusts and 35-40 mph sustained winds for 48 hours+. The weighted chain is a must as well as triple checking measurements. Oh, I use 4 inch ball bungee cords to hang and join the curtains. I ordered the maximum clear section available allowing me to stay dry, protected from the wind and warmer all while enjoying the view of my back yard. The quality of the product should support a long life of the product.

Thumbnail of user kw665
1 review
1 helpful vote
February 26th, 2024

Do not buy anything here. They shipped me ruined, inked stain covers and are refusing all to refund me after I have sent them various pictures of the damaged product. They keep asking for more photos and videos, hoping that I will just not respond. The high ratings you see are all fake and probably done by a computer. This company should be shut down. I have had to contact my bank to help me fight them. Do not order anything here.

* Covers & All attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user victoriam1513
1 review
0 helpful votes
February 1st, 2024

I am super impressed with Covers & All. I had cushion covers custom made for my outdoor lounge setting and received them just over a week later! The website was so easy to use and the total cost was less than expected. The finished product looks and feels great and easy to put on over my cushions.
Thank you so much!

Tip for consumers:
Don't hesitate! You'll love them.

Products used:
Cushion covers

Service
Value
Shipping
Returns
Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

We extend our heartfelt gratitude for your glowing review! Your positive rating is a beacon of joy for us, and we truly value your patronage. It brings us immense satisfaction to know that your experience with Covers & All exceeded expectations. Here's to anticipating that your next order will be an equally delightful experience. Thank you for choosing Covers & All—your trust means the world to us!

Thumbnail of user je367
1 review
0 helpful votes
April 12th, 2024
Verified purchase

After placing the order, I received an email to confirm dimensions, logo, and zipper placement. I called for help on a few things and talked to representatives that were very helpful. Received another email with mock up confirming the changes. And then received our custom covers less than a week after the last email. We placed an order for 5 large covers, so I thought that was pretty quick. The covers were perfect. Perfect fit, nice weight. Nicely made. Good quality. Highly recommend!

I actually called twice. Both representatives were very helpful and were able to answer my questions.

Reason I chose this business:

Google search for custom covers.

Reason I chose this product:

Custom size, weatherproof

Service
Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Thank you, JE, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Thumbnail of user sylviak138
1 review
0 helpful votes
July 27th, 2022
Verified purchase

The first time we called someone answer the phone. After that when I had questions no luck first I thought because of the hours. But then calling at least 5 different times I gave up and crossed my fingers on how to order what I needed. I order covers for outdoor wall heaters. One came with some type of lining and the other no lining and for me to even think to call and ask why hell no don't need to be frustrated again. Those are my thoughts and experience.

Reason I chose this business:

Sold covers for wall outdoor heaters

Reason I chose this product:

Has custom size covers

Quality
Thumbnail of user veenim
Veeni M. – Covers & All Rep

Hi Sylvia, We are sorry for the inconvenience caused to you. We are sorry to learn that at some instance your call was disconnected with our customer service department prior to being connected. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue.

As per your concern regards to the different cover, upon checking the order details we can see that the material which you have selected are different for both products. Due to that there is difference in covers. If you have any other concerns, please feel free to contact at feedback@coversandall.com Also, as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.

Thumbnail of user kevinm1649
4 reviews
4 helpful votes
March 1st, 2024
Verified purchase

First time customer, but with this great experience, we will definitely be back. The overall quality of the product is super, gives as much confidence in protection of our outdoor items, and leads us to believe that, as we need to do the same for future, hot tubs grills, or other outdoor furniture, we will most definitely back to Covers & All. Thanks so much!

Reason I chose this business:

The readings and reviews we did before we ordered pointed to Covers & All, and we most definitely agree that it was the best place to go.

Reason I chose this product:

We were looking for something to protect our outdoor fire pit.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Thank you, Kevin, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Thumbnail of user stevejones5096
1 review
0 helpful votes
November 27th, 2023

Checked the measurements on my made-to-measure pizza oven cover several times to make sure I got it right. I had missed handles, hooks, rounded corners and they patiently contacted me with show drawings to check it off against and advice. Fits really well, well made, great price. Glad I used this company. Arrived quickly once designs finalised as well.

Products used:
Pizz oven cover

Service
Value
Shipping
Returns
Quality
Thumbnail of user andresd43
2 reviews
0 helpful votes
March 1st, 2024
Verified purchase
• Updated review

My interaction with customer service and the design team members was superior. I wanted a very specific design to protect my newly purchased water softener and allow me to monitor and make changes to the water softener's programming without removing the cover. Covers & All provided draft drawings were I could validate my own provided measurements. After I confirmed the draft drawings my project was constructed. A painless process.

I had several interactions with customer service due to the complexity of my water softener highly customized cover. I got exactly what I wanted. Thank you!

Reason I chose this business:

I was able to order material swatches at no charge that allowed me to make a informed decision on my water softener project.

Reason I chose this product:

Quality of the material

Service
Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Thank you, Andres, for the appreciation! We're delighted to know that you enjoyed our designs. If there's anything specific, you'd like to see more of or if you have any special requests, we're all ears! Looking forward to continuing to serve you.

I am amazed at the selection and available customization...
May 11th, 2023
Verified site experience
• Previous review

I am amazed at the selection and available customization of multiple products. I just ordered a free swatch kit. As soon as I install my new water softener you can bet the next thing will be to take accurate measurements and place an order.

Reason I chose this business:

Quality materials, customization, and warranty.

Thumbnail of user billw1654
1 review
0 helpful votes
April 12th, 2024
Verified purchase

The shopping and design experience for my custom cover was very good. Design requested all measurements in detail and we went through several iterations to get everything correct. They paid attention to all my comments and made the changes I suggested. I just wish I had not chosen the heaviest material for my custom 36 inch freestanding grill cover. It is difficult to put on and remove, especially during cold weather.

Reason I chose this business:

Best place I could find to get a custom cover for my grill.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Bill! We are delighted to hear that you are pleased with our ordering and design process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user pierres201
1 review
0 helpful votes
January 1st, 2024
Verified purchase

I ordered a custom cover for my entire outside kitchen (105 inches wide) that included a Monument Grills Denali 605 grill and a refrigerator (no sink). The team confirmed and reconfirmed all the measurements, spotted an error on my part, until they all added up. They made suggestions for the attachments that made more sense than the ones I initially selected. The manufacturing and delivery took less than 2 weeks and the price was reasonable. I totally recommend this company.

Quality
Thumbnail of user jeffreys2402
1 review
0 helpful votes
May 1st, 2023
Verified purchase

The bike cover did not fit as described. When I ordered it, they gave me a price and then after having all the measurements, they came back with another price much higher. Only thing that came out perfect was the logo on the side. So I spent $250.00 on a cover that's way too big and bulky. Maybe I can modify it somehow to make it work. Otherwise what a waste of money

Not very customer helpful...

Reason I chose this business:

They looked the most professional in the website

Service
Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Dear Jeffrey, we apologize for the inconvenience caused as the bike cover did not fit as expected. Please note that the price of the cover increased as the measurements increased, and the cover was made exactly as per the approved measurements. However, we do understand that, due to the custom fit, it might be bulky in some areas. To assist you better, could you please take photos of the cover and contact us at feedback@coversandall.com? Thank you for your cooperation.

Thumbnail of user roberte1992
3 reviews
0 helpful votes
April 12th, 2024
Verified purchase

We needed a cover that could adapt to the up/down movement of the chair and the very large hinges that controlled that movement. Designer Kevin did an excellent job making sure I did the correct measurements and was totally focused on getting the end product exactly right. When we received the cover it was perfect. Looks wonderful and is made of very good material. Very, very happy with the service and the product.

Reason I chose this business:

Found you all on the Internet

Reason I chose this product:

Looked good on the site

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Robert! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user susiem212
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

Acceptable, short on communication, don't care for the rubber like material so much, hope it breaths and doesn't mold or mildew under it. But pleasantly surprised and happy with what I got.

communication issues

Service
Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Susie! We are delighted to hear that you are pleased with our product. Rest assured, we do include air vents on the cover to ensure breathability and to prevent mold and mildew buildup. If you have any further questions or need any assistance in the future, don't hesitate to reach out.

Thumbnail of user vanf39
1 review
0 helpful votes
January 8th, 2024
Verified purchase

My cover turned out prefect! They took the time to email back and forth to make sure the cover would fit my outdoor kitchen perfectly. My original quote from another manufacture was just shy of $5000.00. Covers & All quoted me about $550.00. The quality of the material and workmanship is amazing. They even gave me a refund of $20.00 after all measurements had been confirmed.

Reason I chose this business:

I liked the way their website was set up.

Reason I chose this product:

I needed something to cover my new granite and the stainless steel we just put in the backyard. We live in Utah and the snow is not friendly. We wanted to keep it nice as long as possible.

Quality
Thumbnail of user raynardm3
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

This is the 2nd custom cover I've ordered from Covers & All. I have to say that working with the designers has been surprisingly easy. This cover required a bowed top, so had need for some additional measurements, of which the designer asked very thoughtful questions and quickly responded with a design that looked like it would do the trick. When it arrived, I immediately covered the item it was intended for and it fit like a glove. The quality of the material and stitching is excellent. I can't say enough good things about Covers & All.

Reason I chose this business:

They make custom covers and are very easy to work with. I'm not sure why I end up having so many custom cover needs, but they are now my go-to. I don't even look for anyone else anymore. Also, their prices are very reasonable and delivery is surprisingly quick, especially for custom-made items.

Reason I chose this product:

I found it difficult to find another company that would do anything custom. I have found it so easy to work with Covers & All that I don't bother to look anywhere else anymore. The product quality is excellent - I tend to choose the more expensive materials since I am having custom covers made, so I have absolutely no complaints about quality. The covers I've purchased are very heavy-duty and I expect them to last for many years.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Thank you, Raynard, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Thumbnail of user lucilu13
1 review
0 helpful votes
February 26th, 2024

I ordered a round 64x6 cushion for a patio daybed, and it fit perfectly. Quality seems to be good so far, and I'm very happy with my purchase. Also, I received it much faster than expected so that was nice.

Thumbnail of user thomasl2502
1 review
0 helpful votes
April 29th, 2024

Ordering Website on payment authorization, page went red and stated product not available.
No email of acknowledgement of a transaction. Surprise---product showed up a couple weeks later from india.
Cheap plastic tarp, will crack in our cold weather.
Called covers and All, to ask them why they went through on the order without acknowledgment to customer. Started me through a long process of opening a trouble ticket. Do not recommend for any reason.

Thumbnail of user veenim1
Veeni M. – Covers & All Rep

We are sorry to learn about the inconvenience, Thomas! Not to worry—we're here to help. Our team has reached out to you via email regarding the need to verify the error. Please respond at your earliest convenience so we can assist you in achieving the best possible outcome.

Thumbnail of user williamc4225
2 reviews
0 helpful votes
April 13th, 2024
Verified purchase

I was having trouble locally getting an estimate for my boat console cover. Until I found Covers & All. I was reluctant to measure myself but the instructions were clear and easy. They helped me measure with a drawing via email that made the difference. My covers fit great. They were exactly what I needed and a great price. Will not hesitate to order again.

The communication between us was excellent

Reason I chose this product:

Sun protection

Service
Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey William! We are delighted to hear that you are pleased with our product, pricing and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user victoriad897
1 review
0 helpful votes
April 12th, 2024
Verified purchase

It is rare to find a speedy custom solution to an important basic that can easily be overlooked. It is also nice to have an opportunity to support a brand NOT amazon that provides a very fair price and a custom product that is high quality. The quality exceeded my expectations the first time I purchased, very durable and not flimsy. I first bought a grill cover and then came back for outdoor furniture covers. VERY worthwhile investment.

Reason I chose this business:

Custom and fair price! Also very fast and NOT amazon.

Reason I chose this product:

Based on need

Quality
Thumbnail of user kelled4
1 review
0 helpful votes
April 12th, 2024
Verified purchase

Really good quality. I was skeptical at first due to low price but very happy I found Covers & All. I will definitely order from them again for another outdoor couch set that needs updating soon.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Kelle! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user lyannem
1 review
0 helpful votes
June 27th, 2021
Verified purchase
• Updated review

We custom ordered two covers for our outdoor benches. They fit perfectly and look great. I was VERY impressed with the quality of the material. Very durable. Thank you!

Reason I chose this business:

We selected Covers and All because it was the only place where we could order custom-fitted covers that were of good quality and honest prices.

Quality
Roll Tide!
May 2nd, 2021
Verified site experience
• Previous review
Thumbnail of user mayc145
1 review
0 helpful votes
April 14th, 2024
Verified purchase

The order process was simple and we received the covers pretty quick. They fit perfectly on my old cushions. Looks like we got new patio furniture. Very happy with our purchase.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey May! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user debbies1758
1 review
0 helpful votes
April 28th, 2024
Verified purchase

It looks like good quality. We have not installed yet. Probably not for a few weeks. Want to get the sliding glass doors clean first.

For custom order. Yes they were very helpful.

Reason I chose this business:

Friend recommended

Reason I chose this product:

Friend recommended and it looked good on the internet

Service
Quality
Thumbnail of user gsj2
1 review
0 helpful votes
January 30th, 2024
Verified purchase

This item as well as previous items I've ordered from Covers & All have been made beautifully and to my specifications. I will place other orders when the need arises. Thank you for such great service.

Reason I chose this business:

Needed custom size cushion covers that I couldn't find anywhere else.

Reason I chose this product:

Quality material and workmanship

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

We extend our heartfelt gratitude for your glowing review! Your positive rating is a beacon of joy for us, and we truly value your patronage. It brings us immense satisfaction to know that your experience with Covers & All exceeded expectations. Here's to anticipating that your next order will be an equally delightful experience. Thank you for choosing Covers & All—your trust means the world to us!

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From the business

Covers & All is the ultimate destination for all kinds of outdoor covering solutions. Our USP is customized and personalized covers made-to-measure in any size, shape or fabric at the best price.

Within a span of 3 years, Covers & All has built a thriving customer base and a strong global presence across the USA, Canada and Australia. With the recent expansion in the UK and worldwide shipping, we aim to simplify outdoor maintenance for brands & consumers.

We take pride in being associated with over 13,000 direct customers, hospitality leaders and globally renowned brands like Ritz-Carlton Hotels & Resorts, Pratt & Whitney, InterContinental Hotel & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Vermont Islands, General Electric Company, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, New York City Fire Department, California State University, Magnolia Porch Swings, etc. who trust Covers & All for their every covering needs.

Covers & All operates out of Lawrenceville GA, Phoenix AZ and India. We have a team of over 200+ experienced labor force personnel who use the finest fabrics, state of the art machinery with the latest UV resistant printing technology to manufacture weatherproof & water-resistant covers for year-round protection. Our exceptionally skilled designers can design covers exclusively for brands with their logo and text.

Our portfolio includes a wide range of products like Patio Furniture (Daybeds, loungers, L-shaped sectional sofas, chair, curved sofas, dining sets), Grills, kitchen islands,, Fire pits, Industrial Needs, Miscellaneous Household Equipment like TV’s, Air Conditioners, Speakers & Fountains, Statues, Boats, etc. We also take special requests for customized & personalized covers by adding logos, design or images on any type of covers.

To learn more about our product offerings, visit our website at www.coversandall.com

Company Representative

Thumbnail of user covc
COV C.
Typically responds within 2 days

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