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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Easy to follow instructions and ordering, good selection and uk based company.
Easy to follow instructions and ordering
Very detailed and responsive communication to make sure they got the order as required, checking every detail before production. No hesitation to recommend.
Having submitted measurements the company took time to ensure that they were correct…. Their customer service department when spoken to were extremely helpful. All in all delighted with my cover and would highly recommend.
Well made and arrived faster than expected.
Easy to order which makes the process nice.
Good, staff very helpful-I would definitely recommend
Really on the ball, contact was good and response even better keep up the good work. You will do well in your business. Well done
Great communication, checking out my needs once the order was placed and making suggestions to improve my cover
Poor response on live chat - including a wait of over 9 minutes in the middle of a "chat", customer services hung up on me when i called and told that the product was being made within hours of placing the order but would take 12 days to get to me! Tried to cancel but couldn't.
Website showed that if I signed up to their mailing list i would get 20% off and free delivery - BUT the free delivery only applied to orders over £50 (which it didn't say) and both this and the 20% off were available whether i signed up or not.
Bad, as I've said if you're buying a cover for speakers you would aspect them to be a pair, but no 1 cover. Please just give me a refund or send another out.
No qualms in the end for our custom made cover. Concerned initially - were my measurements precise? Did ring up and changed the height and the amendment was politely and efficiently taken. The cover fitted perfectly and the colour (the blue matches with our 2 other placed mats in the room) and smartness was more than expected. Waterproofing not required for our non standard snooker table that resides in our posh new conservatory, but the cover is sufficiently smart looking too. As well as protecting the snooker table felt and lovely wooden surround, the make do sawn off wood, lower the tone, eyesore legs are completely hidden until we source proper Riley ones on the internet. Very pleased. We will keep the bubble wrap to house the cover while the snooker table is in play. Very satisfied!
A very slick process and good quality product. The delivery charge is a bit off-putting for small orders and I did have to think twice before placing my order. However, the result is just as I'd hoped for and I am very pleased.
We ordered two bespoke covers and they were designed from our drawing and dimensions, they arrived fast and they fit great.
Poor quality product, good customer services reply really quick and delivery quick but product let them down
Friendly team to help with initial enquiries and final product is a great fit and colour.
The cover fits perfectly, substantial and waterproof - and is very well made. It will protect my furniture for years to come. Well worth the money
Easy to specify and order and well made. Delivery came earlier than specified, which was a slight problem as we weren't in.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date