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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,516
value
72
shipping
73
quality
13,207
This company responds to reviews on average within 0 days

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14,622 reviews

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GB
1 review
0 helpful votes
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Excellent service
August 28, 2021
Updated review

Easy to follow instructions and ordering, good selection and uk based company.

Date of experience: August 28, 2021

Easy to follow instructions and ordering
August 15, 2021
Previous review

Easy to follow instructions and ordering

Date of experience: August 15, 2021
GB
1 review
0 helpful votes
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Excellent
August 28, 2021

Very detailed and responsive communication to make sure they got the order as required, checking every detail before production. No hesitation to recommend.

Date of experience: August 28, 2021
GB
1 review
0 helpful votes
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Great fit
August 28, 2021

Having submitted measurements the company took time to ensure that they were correct…. Their customer service department when spoken to were extremely helpful. All in all delighted with my cover and would highly recommend.

Date of experience: August 28, 2021
GB
1 review
0 helpful votes
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All good
August 28, 2021

Excellent website easy to use and product strong and perfectly sized.

Date of experience: August 28, 2021
GB
1 review
0 helpful votes
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Quick and easy
August 28, 2021

Well made and arrived faster than expected.
Easy to order which makes the process nice.

Date of experience: August 28, 2021
GB
1 review
0 helpful votes
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Good, staff very helpful-I would definitely recommend

Date of experience: August 28, 2021
GB
2 reviews
0 helpful votes
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Excellent service
August 27, 2021

Really on the ball, contact was good and response even better keep up the good work. You will do well in your business. Well done

Date of experience: August 27, 2021
GB
1 review
0 helpful votes
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Perfect covers
August 27, 2021

Great communication, checking out my needs once the order was placed and making suggestions to improve my cover

Date of experience: August 27, 2021
GB
1 review
0 helpful votes
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Product OK - but wouldn't order with this company again
September 26, 2021
Updated review

Poor response on live chat - including a wait of over 9 minutes in the middle of a "chat", customer services hung up on me when i called and told that the product was being made within hours of placing the order but would take 12 days to get to me! Tried to cancel but couldn't.
Website showed that if I signed up to their mailing list i would get 20% off and free delivery - BUT the free delivery only applied to orders over £50 (which it didn't say) and both this and the 20% off were available whether i signed up or not.

Date of experience: August 27, 2021

Poor response on live chat
September 11, 2021
Previous review

Poor response on live chat

Date of experience: August 12, 2021
GB
1 review
0 helpful votes
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Great product
August 27, 2021

Amazing quality and design according to dimensions.

Date of experience: August 27, 2021
GB
1 review
0 helpful votes
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One cover
September 26, 2021

Bad, as I've said if you're buying a cover for speakers you would aspect them to be a pair, but no 1 cover. Please just give me a refund or send another out.

Date of experience: August 27, 2021
GB
1 review
0 helpful votes
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Shabby Legs Covered!
August 27, 2021

No qualms in the end for our custom made cover. Concerned initially - were my measurements precise? Did ring up and changed the height and the amendment was politely and efficiently taken. The cover fitted perfectly and the colour (the blue matches with our 2 other placed mats in the room) and smartness was more than expected. Waterproofing not required for our non standard snooker table that resides in our posh new conservatory, but the cover is sufficiently smart looking too. As well as protecting the snooker table felt and lovely wooden surround, the make do sawn off wood, lower the tone, eyesore legs are completely hidden until we source proper Riley ones on the internet. Very pleased. We will keep the bubble wrap to house the cover while the snooker table is in play. Very satisfied!

Date of experience: August 27, 2021
GB
1 review
0 helpful votes
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Excellent
August 26, 2021

Very professional good quality and fantastic workmanship

Date of experience: August 26, 2021
GB
1 review
0 helpful votes
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A very slick process and good quality product. The delivery charge is a bit off-putting for small orders and I did have to think twice before placing my order. However, the result is just as I'd hoped for and I am very pleased.

Date of experience: August 26, 2021
GB
1 review
0 helpful votes
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Great Product
August 26, 2021

We ordered two bespoke covers and they were designed from our drawing and dimensions, they arrived fast and they fit great.

Date of experience: August 26, 2021
GB
1 review
0 helpful votes
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Great
August 25, 2021

Ordered easy arrived ahead of time and just what we wanted

Date of experience: August 25, 2021
GB
1 review
0 helpful votes
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Really wuick delivery but poor quality
September 23, 2021

Poor quality product, good customer services reply really quick and delivery quick but product let them down

Date of experience: August 24, 2021
GB
1 review
0 helpful votes
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Perfect fit
August 24, 2021

Friendly team to help with initial enquiries and final product is a great fit and colour.

Date of experience: August 24, 2021
GB
1 review
0 helpful votes
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Bistro table cover
August 24, 2021

The cover fits perfectly, substantial and waterproof - and is very well made. It will protect my furniture for years to come. Well worth the money

Date of experience: August 24, 2021
GB
1 review
0 helpful votes
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Table covers
August 24, 2021
Updated review

Easy to specify and order and well made. Delivery came earlier than specified, which was a slight problem as we weren't in.

Date of experience: August 24, 2021

Easy to specify and order
August 10, 2021
Previous review

Easy to specify and order

Date of experience: August 10, 2021