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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Fantastic and efficient service from start to finish. I would certainly use you again.
Measuring was so so easy,
Due to the picture guidelines.
Problems resolved via email immediately.
Simple, easy to use web site. Delivered much quicker than quoted. Absolutely no hesitation in recommending and will definitely use again
Very quick and efficient service. Great product. Not quite so great delivery by FedEx, they did not update me of delayed problems.
Good product and service
Would like metric instead of inches for the order is the only thing
Seems ok so far at order stage, might have liked mm instead of inches
Always a good experience using this company. Order always earlier than advised. Great quality and sizes always spot on. Will always use this company. Great prices too.
Very pleased to find the kind of tarp I want, with eyelets and custom sized. This is the kind of thing the internet is great for.
The web site showed the table top cover being equally " gathered" all the way round so I ordered the cover with 4 toggles believing that the Cord was continuous all around the cover. However when it arrived there were large gaps and the cords were just in very short stretches. This left areas that were not gathered and the wind got underneath - it would only have been a matter of time before it blew away.
Covers and all generously replaced the cover with one that was elasticated all the way round and that now fits - very tightly indeed- so much so that it needs two people to put it on! A problem if you live alone!
Whilst the company was quick to respond to my problem and offer a replacement, I do feel their website is misleading and would caution purchasers to ask plenty of questions when placing an order.
Helpful online assistant (Naomi), easy ordering process, quick delivery
First time user, excellent from start to Finnish, the order was delivered on time
Really a great fit well made, nice light material folds down small for storage when not in use. Overall a perfect product just made for the job.
There chair covers were a lot more detailed than I imagined and thought went into making them. Simple and straight forward ordering, great communication, good quality material - had I realised tho - I'd have ordered an extra cover and got free shipping:-)
Still very pleased with them!
Simple and straight forward so far - had I realised tho - I'd have ordered an extra cover and got free shipping:-)
A good service. Could only be improved by allowing dimensions to be submitted in metric measurements
Slight issue on checkout, went onto live chat (on a Sunday afternoon) and received support. Resolved quickly and easily. Very happy with every aspect dealing with this company.
Excellent service provided by the seller. I expected a fairly standard rectangular cover to the sizes I gave, but was surprised when I was contacted with a better shaped cover based on the photo I had uploaded.
The cover arrived within a couple of weeks, it looks great and fits very well indeed. All in all exactly what what wanted and at a very reasonably price.
The three free shopping bags did not arrive with the cover, but they weren't really needed, so we aren't worried.
We were kept fully informed throughout and measurements were double & triple checked against the photos (I'd accidentally sent the wrong pic at first so I was impressed this was picked up on). Cover arrived exactly when expected and is a great fit.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date