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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Easy and clear website to navigate, plus all the information regarding the ordering process is easy to find.
Order should have arrived on 14th now 16th no sign of the order said was being delivered by UPS when entering tracking number comes up they say no number in system
Easy ordering process, quality item which fitted the box like a glove.
The ordering process has been straight forward.
Pleasure to deal with this company. I ordered a bespoke cover for a double swinging chair. A few pictures and easy to follow measurements required and the result is a fantastic high quality cover. It was far more expensive than something you'd get off of amazon but in my opinion worth the money. Looks like it will last for ever.
Arrived exactly as advised, very well made, look lovely, very pleased
Very good and thankyou for first purchase discount. Would have missed it though if I hadn't checked my emails before I completed purchase.
Very good and thankyou for first purchase discount. Would have missed it though if I hadn't checked my emails before I completed purchase.
An excellent product which fitted our bench perfectly, delivery was timely and well packaged.
It was very easy to place a custom order thanks to the way the website is designed. The delivery was the day after first predicted but I could track it and knew what was going on.
Website is simple to use and the available cover ranges is excellent. Easy to define what you want and the quality of the final product is outstanding.
Telling me to sign up for a20%discount but then saying was not valid was a bit of a cheek, otherwise fine.
This was the first time I have used this website and company. So easy to use and loads of colours to choose from. The covers are really well made fit perfectly and look great. Just what I wanted.
Simple transactions make life easy for purchasers. Easy to order with visualisation product. Quality control needs to consider finished product as all chalked markings for holes left for buyer to remove before use.
Great product and very impressive service. Very pleased with the cover.
Good product, good customer service. I'm very happy all round with my Covers & All custom table cover after struggling to find elsewhere a cover of an appropriate size.
From Start to finish, order to delivery of very well made products, cannot fault their service or covers.
I would love to leave a review hopefully telling the world that the covers were a perfect fit and of a high quality. Unfortunately this is not to be as over a week after they were supposed to arrive they are still not here. I have had more emails from UPS changing the delivery date than I have had from Cover & All. I have tried to contact Cover & All about this but it would seem that now the order has left them they no longer take responsibility for the order and pass all the responsibility to UPS. I have tried to contact UPS but it would appear that no humans work there, it is IMPOSSIBLE to speak to a person. I hope that Cover & All do make a good product, it was not cheap but I would not ever use them again as the stress of trying to move my diary around to be be here each and every day that UPS decide to deliver has driving me quite demented as you can tell by the content of this review. I would suggest to Cover & All that they change their delivery company or face losing more customers.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date