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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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All, good. Easy to order and delivered quickly. Website easy to use and good range of options / colours. Only negative was not being able to input metric sizes, but no big problem. Will use again.
First rate product and customer service, prompt delivery too
I would have liked to discuss whether a zip would work before purchase.
Good quality cover it fits very well
Excellent service. Very helpful. Got exactly what we needed. Thank you.
Excellent product, well made and super fit. Highly recommend.
Good easy to use web ordering process. Great service from start to finish with a great fitting product.
This is the second cover that I have bought from this company. The first was a standard size, the second made to measure. Both are outstanding. The materials used are 100% waterproof, the stitching is very strong, and the fit perfect. Like most of us, we all buy things online with an element of fingers crossed. Not needed here. Excellent.
Very helpful staff member helped me through your website…. Because I found the website totally confusing. Even with his help, the order still went through with a major mistake on it.
Seemed quite straightforward,
Just hope I've got my discount
Everything very good. Quality product, good fit, communication more than sufficient, speedy esp considering made to order
The covers arrived as per the description on their website and I would certainly recommend the standard and quality of the material.
Hi Kathryn, please accept our sincerest apologies for the inconvenience caused in placing the order. We would request you to elaborate on the issue and write to us at info@coversandall.co.uk so we can get it checked and prevent it from happening again.
Rest assured, we are sure the products will serve their desired purpose. We appreciate your time and business. Thank you for choosing Covers&all.
This is the 4th cover I've bought for various things and all have been excellent.
Simple process, choice of colours and reasonably priced.
An easy to use website for ordering purposes, and prompt responses with receipts and delivery dates and delivered on time.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hi Alan, we are sorry to know about your disappointment. To avoid such issues, we would suggest reaching out to us via our 24x7 phone or chat helplines. Our support staff will assist you in the order placement.
Rest assured, we can check a zipper is added to your cover and we have received the payment for it. Our support team will get in touch with you at the earliest to resolve this.