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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very happy with the product. I just need time to hang it now!
Great ordering page and very helpful sales order processing team that ensured I got the right product. Brilliant.
We had an issue with our original order where the sizing was slightly too small for our outside chairs. Even though the covers fit, they were extremely snug. Covers and all completely re-made the covers for us and had them sent out immediately.
Even though there was an error in the beginning they made it right and we're extremely happy.
Thanks for the great covers!
Heavy duty table cover made to order was perfect as we've struggled to find one big enough to cover our outdoor dining set. Really pleased
I was initially apprehensive about making an order because the pricing was so competitive and delivery time lines so much quicker that comparative UK companies. I am so pleased with the panels, service, quick delivery and price of my items. Very happy to recommend this company and will be making future purchases, thank you!
I found the service quick and the covers fitted ok. My only complaint is that they needed four ties instead of two.
Ordering was easy but the time from ordering to delivery took longer than anticipated. I did not have an immediate need for the tarpaulin so, I wasn't really fussed about waiting. But just to make everyone aware, I ordered the product on 24 Nov and it arrived the second week in December.
Great from start to end, once we had found the correct template for what we wanted. (curved L shape). Attentive service, clear instructions, opportunity to review and change measurements if desired, good communication about delivery, I truly wish all companies I use would offer the same.
Good communication and whilst not up yet. The product looks to be well made.
Really good experience working with these folks and amazing to turn a complex requirement to a cover that fits really well and looks great. Quality is great too.
From start to finish a great process. Covers arrived and fit exactly as intended. They checked my measurements twice as one of the covers was an odd shape. Great job!
I placed 2 orders for outdoor curtains. I was initially told 17 November. Thant changed to 23 November and I actually received it after several chase up contacts early December. The second part of the order was only received last Thursday/Friday. No contact from supplier. No acceptable compensation offered. I had an event planned which had to be rescheduled.
Easy to use website; products arrived in a timely fashion; parcelled very securely; very well made product; fit the items perfectly.
Purchased 12' x 3'. Great quality. To cover kayaks along side of house. Very happy.
4 stars for overall experience is actually a bit harsh should be 4 and 3/4. The only reason not 5 is because the lead time changed (not by much) after ordering. Perfectly acceptable for bespoke products and communication was excellent. So not really a complaint.
All easy and good, quick and simple site, found what I wanted, submitted the measurement s and it arrived 10 days later
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Stephanie, We are sorry to note your disappointment regards to the delivery and apologize that our service does not meet your expectations. We at Covers&all always try our best to ship out the product for on-time delivery. Unfortunately due to some unforeseen situation like production breakdown and for the quality purpose, in this instance, we failed. For that, we are extremely sorry. Upon checking the order details we can see that as an apology, our team has provided the full shipping refund for both of the orders. However, we can certainly understand your concern and as your feedback is important to us we have passed the same to the concerned team to make the customer experience better. If you have any concerns, please feel free to contact our 24x7 customer support team via call or chat.