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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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A reasonably smooth process to order the kit.
There was a couple of design changes & once ironed out the phone, it was sorted.
Nice and easy to follow website. Looking forward to receiving my Cover.
The item I purchased was exactly what I was looking for.
It is made of a great quality material and should last years.
Very pleased with my order.
Really straight forward website and easy ordering process, the product is great and fits perfectly where I needed a curtain protector, seems well made. My only negative was the delivery took longer than expected and I thought the communication of this could have been better as it said my delivery was expected two weeks before it arrived.
Really straight forward website and easy ordering process
They paid attention to detail and the communication was excellent. Ever order seemed very important to them. I will definitely order from this company again.
What I would like them to improve on is giving the public more options on the type of rivets/eyelets as this would make my life a lot easier when it comes to finding some fittings to secure the outside curtain too.
This is my second order. First one arrived on time and was of good quality and correctly sized. Excellent order process. Contacted after order placed to confirm details. I wish all other suppliers were as good as these people.
The cover was ordered for a large rectangular garden table. It was a bit fiddly to fit as it had to be stretched to its limit to cover the corners. A two person job. In retrospect I wish I had ordered one with a zip on one corner (if such an option exists). We got there in the end and it looks good and fits like a glove!
Excellent. Very easy to order, and delivered in a timely manner, very happy overall.
Excellent service, not used these before, outstanding covers more than we expected
Easy website, good price, amazingly prompt delivery and excellent covers. Coming back for more!
Great service - didn't expect a CAD drawing to approve so was even happier with the level of detail. Will be getting more covers made next year.
Great experience. The covers were designed to fit our furniture perfectly
Delivered as ordered. Cover fits my small audio mixer perfectly. Good quality - well made- fair price.
I ordered some sides for my gazebo so we can use it in cold weather and they are great. I had reservations when I realised that they get made in India but honestly there is nothing to worry about they were custom made and delivered within 2 weeks of ordering and that is what I call a great service. The packaging was great and no damage at all considering they came all the way from India. Definitely recommend using this company
Easy measuring - very helpful instructions.
Great quality material and a perfect fit as garden table top cover
Only surprise was discovering that what I assumed was a UK company has it's products produced in India.
I paid alot of money for express delivery. The order was then delayed by three days and arrived when it would have if I didn't pay extra. I asked for a refund in an email and received absolutely no response. Poor customer service great product. Edit-i have been contacted after leaving this review and am being refunded the shipping costs which I appreciate.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date