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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Great quality and fit - true to my measurements given. They have given the sofa a lease of life and much better than the original covers! Value and a lovely cornflower blue colour. Thank you They we're delivered when they said they would!
The price was fantastic and the quality is great, hard wearing and exactly to my requirements.
Very happy
Instructions on ordering the correct custom size of cover were very clear and easy to follow. Item was delivered as described to the correct dimensions and on time.
Cover is fine. Delivery was a bit slow but ok. I don't like being asked to write reviews, therefore 1 star.
Brilliant service from start to finish, arrived 2 weeks earlier than date given. Quality is alot better than we thought would be. Very happy indeed!
Order process very straightforward once the supplier was selected. The measuring templates were easy to use with several different additional options avaliable. Total cost exceeded standard covers so it required some thought. Once ordered, the process was very smooth and we are delighted with the fit and quality. They are definitely great value for monet.
The website works ok but I could not check out using a credit card. I used Amazon instead but had I not been on a deadline I would have abandoned the order. I don't like using Amazon
Hi Peter, we are sorry for the inconvenience caused to you while completing the payment. There are several reasons, such as the connectivity, too many open tabs, the current browser, etc. If you face any kind of issue, you can clear the cookies, try to change the browser or try it after some time. Also, you can email us at sales@coversandall.co.uk with the browser details, which operating system you are using and a video of the error. Our concern team will check and revert you back with the resolution. However, as your feedback is important to us, we have passed the same to the technical team to make the customer experience better.
Easy website to use with simple measuring advice
Looking forward to getting my cushion covers to give my chairs a new lease of life.
Order was dealt with quickly & efficiently & it was just what we wanted. Good quality square cover with eyelets.
Great site offers all that most people would need, getting hold of a trusted supplier that offers outdoor furniture covers that are at great prices and also great quality material.
Very good website, easy instructions on how to measure the furniture to be covered and plenty of details and options, all well explained.
Perfect fit and very secure. Looks great too! Great service all round.
Very good so far
Very pleased with the service and quality of materials
I was nervous placing the order but shouldn't have been.
Colour great, fit great, we could have gone tighter but it was perfect to our measurements.
Great quality and large zip makes it so easy to fill
Great products, exactly as described. Well made and robust. Quick supply despite being custom made. Will be buying again.
Arrived before due date. Thanks
Haven't unwrapped it yet, waiting for our handy man to erect it.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hi Justin, we are sorry to note your disappointment. The customer's review encourages us to keep offering the right options, products, and services. Also, feedback helps us to improve our services. We are glad to know that you are fine with the received cover. As per your concern, the delivery will depend upon the shipping method you choose at the time of placing the order. Upon checking the order details, the product has been delivered one day before the actual delivery date. If you have any other concerns, please feel free to contact our customer support team via call or chat.