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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The cover is strong and just what l needed for my outside chair, for over wintering.
FedEx and TNT amalgamation is not good - neither phone number works if you miss a delivery and they do not leave a card, or give an option without signature; however when I consistently complained through the product site my parcel simply appeared on the hall mat 2 days later, ie without needing a signature: obviously just jammed through the letterbox.
This all caused a lot of frustration and I recommend a different delivery company who will also give options if you cannot guarantee you will be there.
Well made and a perfect fit. Material seems heavy duty and strong
Easy ordering, produced and delivered quickly. Excellent communication with updates
Easy ordering on website, good communication and item made and delivered quickly
Well made and arrived when they said. Mine was for a water feature to keep frost off it
Perfect fit, great quality good communication. Well worth the money.
Very easy site to use, item was as requested, arrived in good time and is of good quality.
Was supposed to arrive before 12 noon and a signature required.Having waited in all morning we were just about to go out when they arrived after 3pm.
Easy to use site. Clear explanation of which measurements were needed. Being able to add a photo of the old cushions gave me confidence that the new ones would be correct.
Easy to use site, made it easy to order exactly the size and shape needed. Fits perfectly and really good quality material. Not a bad price either.
Have ordered before so all good thank you, will order again when I need something
Excellent was delivered in good time and as described
Impossible to comment until I receive the goods
Easy enough gave the measurements and Bobs your uncle fits perfect
I had an issue with delivery of my original order, it took a little while to resolve, but when it was resolved (a second product was sent as the original never arrived) the item received was higher quality than I expected
Bought a car cover which fits well against the model indicated on the ordering section and hopefully it is breathable!
Very happy with attention to detail on custom order; cost; quality and delivery timescale.
Good on line ordering system, attention to detail very good
Easy fast bought for small spray shop area +++++++
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, we regret the inconvenience this has caused you. We certainly understand this is not the ideal experience we want our customers to have. We use globally recognized carriers such as FedEx, DHL, and UPS. All our carriers have been instructed to leave the packages at a safe location if found any. We will surely have this checked with the logistics department and make sure this doesn't happen again in the future. Also, we are looking forward to hearing anything you can share that can help us improve as there is always scope for improvement in terms of customer experience.