On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to use website, helpful customer service, delivery within stated timeframe
Found your web site quite hard to follow but after a couple of attempts found what we needed
Found your web site quite hard to follow
Easy to order a custom made cover. I hope that the product's quality matches the initial service.
Easy to use website. Great discount. Kept informed throughout despatch and delivery.
The custom made product was exactly to my specifications and fits perfectly.
Great quality and prompt deliveryof made to measure covers for our garden furniture. Really impressed!
We ordered custom covers for our garden set. We followed the measuring instructions to the letter and received some perfectly fitting covers. The elasticated corners are fantastic and hold the covers in place. The material is appears to be durable and waterproof.
Very pleased and would recommend.
Measurements were spot on. Arrived in good time and really well made.
Very prompt delivery for a custom made product made in China!
Great description and great quality, speedy delivery
Very pleased with the service provided. The drawing and photo of my custom requirement were checked and verified with regular email contact. The cover arrived in good time and fits perfectly. Thank you.
Easy website to use for ordering and we were kept informed of progress and delivery. A cost effective way of keeping outdoor items protected from all weather.
Great communication from company kept upto date with order and delivery great service and quality products have ordered more as just what I needed.
Great quality and well made would recommend.
I ordered according to instructions. Product made to measure arrived earlier than expected. Good quality. Fit is perfect. Wonderful product.
Perfectly satisfied with the service cover and all offer
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date