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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great suppliers to deal with came when expected. Quality really good no issues at all. I would certainly recommend these covers to anyone
Easy to place the order though delivery times are slower than I would expect.
Easy site to order from many thanks and able to order what suits your need best,
Why all dimensions in inches? Would be good to also allow metric.
Why all dimensions in inches? Should have option for metric.
The cover was very well packed and there was no delay in delivery
Great customer service and they cond me to inform me |I had forgottoen to take into consideration some pins that protruded from the table. From this information the cover was altered slightly during manufacturing.
Excellent custom table cover fits exactly to the table and seems good quality
Great customer service. Able to deal with a query very quickly and professionally.
Horrible! I really dreaded any further dealings with the company and now that I have covers that reasonably fit, I will look elsewhere.
Due to personal reasons I no longer require the goods but despite several attempts to communicate I am told I won't be getting a refund.SHOCKING CUSTOMER SERVICE!
Hi Paul, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this.
We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.
Easy to order
Time will tell if purchase is good
Happy with the product, easy to order online, delivered when they said they would
Very easy to understand the process, once ordered they fast to deliver
My overall experience i am very satisfied with the ordering and delivery
The quality of the cover is excellent. However it is made to the exact dimensions of the table and hence is difficult to fit. I would advise adding a bit to the dimensions to allow fitting. Also unclear on the website that this was made in India. I would have ordered a more local product if I had known this.
Hi Mike, we appreciate your feedback on the cover quality. Also, as per our records, the cover was manufactured to the provided size along with the standard leeway that we do add to the given width and depth for easy pull-in and pull-out. We are a global business based in Georgia, however, the products can be manufactured overseas as mentioned in our Terms of Use. We request you to try skirting the cover symmetrically and pull it down equally from all sides. If the issue still persists, kindly raise a ticket from the Help and Support option in your account.
Our old outdoor furniture cushions needed replacement from wear and tear. We placed an order with Covers&all due to them specialising in producing anything! It did quite a few exchanges of measurements, photos and then mockups back from the designers but when they came they fitted absolutely perfectly and the quality is good.
Cover & All were great to deal with. They had different options of materials and the customer cover option was perfect for what I needed. They made sure I had submitted the exact measurements and even came back with a digital view of what the label would look like and let me make a few changes with no problems.
After putting in my order, I had a quick response from Cover & All. They confirmed exactly what I needed with a digital mock up. Great job, I can't recommend them enough.
As above:I am very impressed indeed with both the product and service provided to me by Covers and all. They assisted me in determining my needs and they have excelled themselves in terms of product anf delivery. Great quality, fair pricing and an overall exemplar outcome. I highly recommend Covers and all. Thankyou.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pam, we regret the inconvenience this has caused you. We certainly understand this is not the ideal experience we want our customers to have. We have reviewed the details, and unfortunately, we were unable to find any errors on our end in the fabrication of the cover. We request you to raise a ticket from the help and support section in your Covers&all account. Please be assured that we will look into it promptly.