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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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N ordering my cover via Amazon it went to the USA who in turn sent
It to there factory in India to be made.Absolutely staggered when apprx 12 days later it arrived back in the UK and fitted perfectly.
Prompt delivery and kept in the delivery loop, would definitely recommend them to anyone looking for outdoor covers, including bespoke designs.
Tha ordering process seemed straight forward and the delivery was speedy
The process seemed straight forward
The whole process from setting up the custom size cover through to delivery was very straight forward. The cover is really good quality.
My order was manufactured very quickly and I am extremely satisfied with the quality.
The product received from Cover & All UK is top quality and is made to measure. They took the time to check measurements by sending a drawing of the product to check. So really pleased. However, the courier they used, FedEx, to deliver the package let the company down a lot. They don't provide and information about when that are coming and when you're not in it's a nightmare to get it delivered on a day to suit you. This was shame as it spoils the overall experience
Good quality, well made, good price, shipping took a while but I can't moan at that since it was made to measure! Thanks :)
Product exactly as described, website order process easy to understand, product arrived well packaged
I've never used covers and all before, so wasn't sure what to expect. Sometimes when you buy stuff online it's 'alright'. However. The barbecue cover from covers an all exceeded all my expectations, from initial ordering to checking measurements and delivery. I would not hesitate to recommend them.
Great company providing excellent quality items. The table garden cover was made to measure and fitted like a glove.
The sizes are accurate and the service from this company was excellent.
Website was confusing and I bought wrong colour at 8pm on a Saturday. Put a request in immediately afterwards and waited for a reply. Took for me to call them and they said its already made even though the expected delivery was 3 weeks time it didn't make me panic for a time scale to change colour. It's was made the next day after order on a Sunday and deliverd.
Also yhe ties that come on each corner fell off due to weak stitching.
Excellent quality covers. It was easy to show the size in diagram form, from the website and the cover is a very good fit.
Bit of a problem accepting my payment method but eventually did through my Amazon account.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Harry,
We sincerely apologize for the inconvenience you've experienced with your color change request. Our standard practice is to notify customers during the order confirmation process that if they wish to make any alterations to their order, they should reach out to us within 2 hours via phone or chat for immediate assistance. Once an order progresses to a certain stage, we may not be able to accommodate changes.
We understand that you reached out via email, but regrettably, by the time we received and processed your request, your order had already been forwarded to production, making it impossible for us to make the desired changes.
Regarding the issue with the ties, we deeply regret any dissatisfaction you may have experienced. To help us better assist you, could you please take photographs of the ties in question and send them to us at feedback@coversandall.com? We would greatly appreciate your cooperation, and our team will work diligently to resolve the matter to your satisfaction.
Thank you for your understanding, and we look forward to addressing your concerns promptly.
Sincerely,