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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very easy and straight forward service, good quality product. I'm very pleased with my custom made table cover it fits perfectly. Thank you.
Very pleased the product does exactly what I need it too.
Delivery was quicker than stated when I placed the order however, Fedex/TNT were a day later than they said, but that wasn't an issue.
Hi, we are very happy with our replacement sofa cover from Covers and all. After mis communication in sizing and difficulty in getting the correct measurements required Covers and all replaced the sofa cover and apologised for the inconvenience. I would recommend you check sizing and ask for a confirmation email with diagram before going ahead with your order to avoid any issues.
Great site easy to use lots of choices
Good quality products the first cover I ordered fit my dinning table perfectly, unfortunately the second cover I ordered for my patio furniture is too big and I wish because of the size that I had been advised to get more toggles at the base as one in each corner is not enough. Cover and All are a great company to deal with I just found communication with them very time consuming and as I am on my own and not well time is stretched and I didn't want to make a fuss so I haven't contacted them over this issue as I am not sure what they could do.
Finally professional customer service and exactly the product I ordered some businesses I have dealt with lately could learn from you. Thank you very much and I shall be recommending you to all my friends.
These covers are made from a heavy-duty material, well-made, however this was let down by some extent to the poorly cut side vents.
Quick delivery. Easy to order. Good quality and value for money.
Easy to order and really good products delivered quickly.
Have ordered another cover from Cover and All. Good communication, easy ordering, durable, well made cover. Would recommend!
Delighted with cover and the swift delivery. Arrived much sooner than the initial delivery date given when I placed my order. Measurements exactly as I requested.
The shopping experience was good, and the cover fits perfectly. My only criticism is that measurements can only be supplied in inches. I guess this is to cover the American market, but it would have been really useful to be able to input the sizing in centimetres since that's more common in the UK (unless you're 90 or really into old ways of doing things).
Really good experience. A good quality made-to-measure tarp was delivered within 10 days. Very pleased with the service.
Bespoke covers of excellent quality. Excellent customer service and communication. Would use again.
Ordering was simple, the designer came back with a final drawing for approval.
I do however feel the advice when communicating with the designer was not entirely accurate.
Never thought we'd find a cover for our home built pizza oven but we now have. Well made and fits. Very pleased.
Great idea been able to order bespoke cover. Easy to order and measurement accurate. Packaging great. Very impressed.
Bought a cover for a curved outdoor sofa. The design team were meticulous checking the dimensions and their software picked up an error in my measurements. When it arrived it fit like a glove. Great quality as well..
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Martin,
Thank you for taking the time to share your feedback with us. We appreciate your business and the opportunity to improve our service. We apologize for any inconvenience you experienced during your recent order.
We're glad to hear that the ordering process was straightforward and that you received a final drawing for approval. However, we're sorry to hear about the sizing issue you encountered. We strive to provide accurate advice and guidance to our customers, and it appears that there was a misunderstanding in your case.
To ensure that such issues are promptly addressed and resolved, we kindly request that you raise a ticket from your Covers and All account regarding the sizing problem. Our customer support team will review your request and work to find a satisfactory solution. It's important to us that you are satisfied with your purchase, and we are committed to making this right for you.
Your satisfaction is of utmost importance to us, and we are dedicated to delivering a high-quality product that fits your needs and expectations. We appreciate your feedback, as it helps us improve our services and provide a better experience for our valued customers.
Thank you for your understanding, and we look forward to assisting you with your sizing concern.
Warm regards,