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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Material and workmanship look to be very good, however the limited measurements asked for when ordering meant that the cover while fitting the rear seat overall has blocked access to the two outer seats anchor points for the seatbelts, on reflection I should have annotated a picture of the rear seat with every measurement, including the locations of the seatbelt fittings and isofix mounting points.
Received and reviewed the sample of covers, it helped better understand if these meet our requirements. We are yet to decide the best materials we need or if we go with corrugated sheets for pergola cover.
Made from great quality, heavy duty material which fits perfectly. Really impressed with both the product and the service! Would highly recommend.
Really pleased with the quality, and delivery was much quicker than stated. I do wish the eyelets were bigger, but perhaps this was my error upon ordering. Nonetheless fab product, fab company, fab price, will buy again. Thank you
Really easy to order, quick delivery and great quality and price.
Very impressed with the quality of the cover and it fit perfectly. They even followed up on my original measurements to make some tweaks for customised fit
Seamless from specifying order to acknowledgement of process and early delivery
Ordered.promptly delivered and I'm very happy with it. Seems very robust.
Excellent heavy duty tarp. Good solid eyelets. Prompt delivery. Altogether very happy with my purchase - in ft I ordered a second as I was so impressed with the first
Very attentive and caring service, easy to deal with and you know you get what you need.
Item delivered early, a quality shade well made, a great addition to out garden.
Well made, good quality material, good fit to the front of the wall heater. However it would have been better if the material stretched to the back of the heater to fully enclose it to keep the weather out.
Excellent, extremely happy with my purchase. Much better than the cover which came with the fire pit! Could not recommend enough!
Purchased a canvas shade, made to custom order. Great communication and overall experience
Bought two clear vinyl with extra reinforced edges
Quality excellent, value for money, well pleased
Easy to use website and was quick to order. The delivery came quickly and fits perfectly. Good quality materials and stitching
Hi Lisa, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hi David, we regret the inconvenience this has caused you. We certainly understand your concern, however, we can check that the cover was manufactured as per our standard process. To add on extra requests for the customization, we have provided the option "Any Special Request for Us" on each of our product display pages. If you have such requirements in the future, we request you mention those while placing the order. Please be assured our team will process your order accordingly.