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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was really impressed. When i placed the order online i just went for a basic rectangle which would have given me a loose fit. I assumed this would be the cheapest way of doing it and hadn't really considered trying to customise it to the item i was trying to cover. However, because i included a picture of the unit i wanted to cover when i placed the order, the team messaged back asking for precise measurements - made it simple for me by annotating my picture, and in the end i received a cover that fits the unit perfectly, and it even cost slightly less (presumably due to using less material). The notifications and messaging platform on the site works really well. I am very impressed - thanks so much for a great service.
Found what we needed, easy order process and kept informed about the order all the way
We are delighted.We ordered made to measure covers which arrived promptly and are a very good standard.Would highly recommend this company
Easy to use web site and prompt delivery of good quality item
Delayed with payment first time which was confusing hope I only get charged once!
I ordered outdoor furniture covers. Website was easy to use. Very happy with the products.
Cant fault the Tarp, great quality, Delivery however is too long, Easy enough to order, but your delivery address page at the end is a bit messy and slightly confusing, it bounced me back a couple of times cause things weren't in the right places, clearly set up for the US market, doesn't translate well to UK addresses.
Highly recommend this service. Product is great and the communication and accuracy of product was faultless
Good item after a lot of messing around getting it, unfortunately it was delivered to someone else completely but I was emailed saying delivered to me when it wasn't, no proof could be found or shown, very very luckily it was delivered to someone nice who I could get it off of, but very bad by delivery people
This was well made and good quality,however, it was much too small. This was due to a mistake I made with the measurements. I selected the wrong size. I was very surprised that retrurns are not accepted by this company. If I had realised this I would never have made the purchase. The no returns policy is not mentioned on the website. This was an expensive mistake which I won't make again.
Very happy with the result. The material seems rough and the library of designs allowed me to closely match what I needed. Delivery to the UK was within 10 days
Good communication when I complained about delay in delivery as I'd paid extra for fast dispatch
Good service, arrived a little crumpled but all well-packaged
Easy to get the size you want and see instant price changes if you modify the dimensions. Shipping was much quicker than stated.
Good quality and perfect fit arriving in time for the inclement weather
It is not just the quality of your products, but also the great variety and easy way to order what I wanted… I couldn't believe it will be so easy and when received the cushion covers, they went over my expectations… also worth to mention the speed you guys work and the fantastic mail follow up that you have in place.
First class service and products.
Ordered made to measure tarpaulin. Order with a previous UK company let me down by saying in stock but wasn't but took them about a week to let me know!. Covers&All had a long lead time to get it made but in fact made it in a fraction of the time! I could follow it's progress from India all the way to my front door via Fedex - super quick and great communication - it only took a week in all if I remember right - perhaps less - tarpaulin itself is great quality. A great service and I would recommend definitely.
All good so far,impressed with quality the material used seems tuff and durable,looks well made,fitted great,service good...I'm not a person who worries about delivery times but I do care about the condition it arrives in and that was good,only time will tell just how durable they are,all in all very pleased...I say thanks to the workers in India...well done I'm impressed...Thanks
A really easy shopping experience; very straightforward measuring instructions, efficient service and a great product.
Happy with product & ordering process but delivery seemed to take an age.
Hi Michael, appreciate your feedback on the product and ordering process. We have worked hard to make it as user-friendly and convenient as possible. Upon reviewing the details, we found the order was estimated to get delivered on or before 2023-10-31 as per the standard shipping selected. However, it was delivered on 10/25/23 at 10:27 AM, i.e. 5 days earlier than the estimated delivery date. We also look forward to hearing anything you can share that can help us improve as there is always scope for improvement in terms of customer experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Elizabeth,
Thank you for sharing your thoughts on the parasol cover you purchased from us. We appreciate your feedback.
We're glad to hear that you found the quality of our product to be excellent. We take pride in our craftsmanship and work diligently to provide our customers with high-quality items.
We understand that selecting the right size can be tricky, and we're sorry to hear about the size issue you encountered. As you mentioned, our return policy is available on our website, and it specifies that we do not accept returns. You can find detailed information about our return policy here: https://www.coversandall.co.uk/return-policy. We have this policy in place to maintain the integrity of our custom cover making business.
We understand your frustration, but we have to adhere to our return policy. We appreciate your understanding and will continue to work on making our policy more transparent for potential customers.
If you have any further questions or need assistance with future purchases, please don't hesitate to reach out to our customer support team. We are here to help and guide you through selecting the right product.
Thank you for choosing Covers & All, and we hope to have the opportunity to serve you better in the future.
Best regards,