CoutureCandy has a rating of 3.8 stars from 1,801 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience, and fast delivery. CoutureCandy ranks 2nd among Prom Dresses sites.
I was hesitant at first when I first check Couture Candy online because of the reviews I read about it. To see is to believe as what others use to say and I tried. I can say I was brainwashed by the negative reviews because Couture Candy's Customer Service is really great. When I call to order, I had an amazing Customer Service Representative on the line who is very patient with a customer like me. They also made a follow up through email that made me feel secure and everything is being taken cared of. Thank you Couture Candy! I believe Couture Candy more than I believe those negative reviews that are just trolling around.
Excellent site. Everything is well thought out; select outfit by function, color, designer, sales, new items. And what a selection; for all ages. Easy to see if you're interested in an outfit; you swipe the picture to see different colors, back, side and front views w/o taking time to open up that particular window.
I love my dress and all the details are perfect. I will definitely purchase it again on this site.
I love the choices and fairly prices
With prom season just around the corner, my daughter has been frantically looking for the perfect dress. Luckily, I remembered that a friend of mine suggested this website. From placing the order to receiving the actual dress, I'm glad everything went great! Customer service rep was also nice enough to answer all my questions and guide me through the process.
At first, I didn't get any confirmation of the purchase or hear anything back for about 4 to 5 days. I was worried, and luckily, I was able to get in touch with someone from customer service. They were able to help me with the issue and gave me updates on the order since that communication. The dress arrived 2 business days later. Everything was in good condition and before the date I was told it would arrive. Satisfied with the purchase, although, I did not hear anything about the order until I decided to reach out to them.
I have ordered a couple gowns from Couture Candy! Each have been more Beautiful then the Next! Had to make a return also and as long as you follow the policy it will be a smooth process. Shipping is very Fast! Customer Service was very Helpful very happy with all of my purchases and will refer to friends & family!
Tip for consumers:
Great Selection of Authentic Gowns & Fast Shipping
Products used:
Gown
Feb 15,2024
Quality was very poor on the TWO dresses I ordered. Very Cheap looking & feeling, dresses also had an odor!
Customer Service was non existent, their return /exchange policy is nearly impossible to obtain, far different then what is stated.
Save your money, dresses are not as appear!
They also do not except any reviews on their page unless glowing! I wondered why none of the dresses had reviews!
Tip for consumers:
Again , Customer Service and Quality of dresses were HORRIBLE !!
Products used:
None , Dresses were junk , cheap looking , zipper did not work on one dress and the odor was horrible !!
* CoutureCandy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The customer service was great. The dress arrived extremely fast(less than a week), and the dress its self was amazing quality, the sizing was spot on and all in all the dress far exceeded my expectations. The color was stunning and honestly better than the picture. Very thick material
Tip for consumers:
Go by the mesurements on the sizing chart
It's such a gamble when ordering clothing on line especially when paying a high price. You wonder n worry until the item(s) arrive if it's going to come and is it going to be what you expected. Well all I can say is the outfit I ordered is much better than what I thought it would be and it came packaged so nicely that there's hardly any wrinkles in it at all.
I ordered up a size, the top fits perfect but the pants are big. They should be pretty easy to alter.
Easy to order, but difficult to return. Appreciate the friendly service rep, but return instructions were very complicated and annoying
Ordered metallic champagne plunging V-neck pleated glitter dress XS based on the sizing chart. Received the dress within the time frame specified, which was great. However, the dress did not fit. The dress was too big, and very long. It was a final sale, so I am unable to return it.
So far so good. Now I'm just hoping I love the dress & it fits. Also hoping if it doesn't work out, its hassle free to return & get my money back.
Couldn't find the gown in my size any place else.
I'm very satisfied with the purchase that I made with Couture Candy! The dress is amazingly wonderful... I got it in time for the wedding of my niece. I have a great time from placing the order, shipping confirmation and delivery. I also asked about expedite delivery, Couture Candy also provides that service. The whole experience was fantastic. I will order again. I encourage everyone to order a dress from this site. I'm sure you will have the same experience.
I ordered a beautiful dress from here at a reasonable price. I was worried it wouldn't get to me earlier enough, so I called, and they were very helpful. I got my dress within 3 days, and I had plenty of time for alterations. They updated me every step of the way, and the dress was as described and true to the size chart. Overall, a great first experience with them. I'll be back
They went above and beyond to help me get my dress on time
They had the color dress I wanted
It was a great experience. Everyone was very helpful and I received my dress in less than two weeks. I will definitely order from there again.
Very good . Answered my questions immediately.
A friend told me about your website. I found the dress from a store but they wanted me to come back and get measured and it was an hour half away. I decided to order from online bc it was very easy.
Mother if the bride dress that I had tried on at a bridal shop.
Thank you for the promotional savings. Greatly appreciated. Overall process was very simple and I just can't wait to gift this dress to my gorgeous mommy for her big birthday bash. SssssHhh
Has all my favorites designers for GLAMOROUS GOWNS. Love their selections and availability of sizes. Thank you kindly.
Totally AWESOME! Fast shipping, the dress looks just like the picture! Very Good Quality! We are some happy customers!
I scoured the internet looking for the perfect dress when I came upon CoutureCandy and saw the most beautiful dress. It was different which is what I was looking for and form fitting which will make my fiance very happy.
I received the dress quicker than I had anticipated, it was as beautiful as the pictures and fit me like a glove.
I will definately be telling anyone looking for a great dress to check you CoutureCandy.
Thank ou for a great experience.
I was simply surfing the net, the dress and prices caught my eye.
It was stunning, it was in my size, it was in the price range I was looking and bonus, it was also on sale.
The most important, the dress was different and very beautiful, could not pass it up.
Several paragraphs down under another title- not within refunds section is a paragraph that reads you must notify of any defects or problems within 24 hours, so in essence you have 24 hours, not 5 days as it reads! They don't give refunds OR store credit as the website reads. The sequins on my dress all fell off within in the packaging before it even arrived. It was NOT new and they refused to make it right. Other sites sell these dresses. Stay away from this company! Find their response below that proves I am within the 5 day return policy, but they refuse to provide store credit as their policy states. See below picture of their response refusing to provide store credit, even though it is obvious this dress arrived this way. They replied with this canned email within 4 minutes of my requesting the RMA.
* CoutureCandy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your quick response to my email and getting my dress shipped. I appreciate it!
In covid-times, I needed to find a dress for my daughters wedding. I ordered three since I was unsure of the sizes. Beautiful dresses, but none fit. I asked for return authorization and there was a very limited return policy, with heavy penalties. Please read policy before purchasing
Beautiful dresses
My dress was received so quickly, despite the fact I ordered it over the Labor Day weekend!
This Company is the most fraudulent, evasive company I have ever purchased something from. They welcome you to spend thousands on dollars on their website and then when you need to return and adjust a size, they claim if you buy with store credit, you just have to keep a garment that does not fit.
Completely bad business and fraudulent. I will never order from this company ever again. I will never recommend this company to anyone. They are thieves. They take your money and then offer no solutions for re-sizing. AVOID AT ALL COSTS.
I love this dress! It's a perfect fit. I'm only 5'4" and the length is perfect with a small heel. I can't wait to wear it to my daughter's wedding. I found it in a store, but wanted a different color. I'm thankful I found it online in navy and CoutureCandy had the best price. Shipping was fast. Only complaint is the hook came off when I tried it on, but that's the manufacturer's fault and it's an easy fix.
CoutureCandy had the size and color I needed, and the best price that I could find online.
I found this dress in a store, but wanted a different color. I could only find it in navy in my size at CoutureCandy.
We tried this dress on in store but needed a size up. We ordered from Couture Candy that same day and it arrived about a week later. It fits perfectly! Would highly recommend this website!
Because it was the only place that had it in the size we needed.
Daughter wanted this dress for Prom.
I really enjoyed it! I absolutely adore all of your dresses! I've been scouring the internet for weeks searching for the perfect dress for my upcoming birthday dinner date with my husband. I hadn't found anything that wowed me until I visited your site. From there my only trouble was deciding which dresses to buy! Thank you so much for making my shopping experience so pleasant!
I had been looking for a gown for the wedding for months and spotted exactly what I wanted on Couture Candy. There were only 2 left in my size and 12 people were looking at it. I pounced on it, hoping it would have the fit and quality I desired, and a few minutes later there were no gowns left in my size! When it arrived I gasped as I unwrapped it. Amazing quality, fits like a dream. Is way too long but it is easy enough to have it shortened. It is in my most flattering color--forest green. And I can't wait to wear it!
Because it popped up online and offered me the gown I had been looking for.
It was all I wanted: the right color, size, and style.
Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.
Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as well as brides of 2023. We have beautiful bridal gowns by different designers like Tarik Ediz, Mary’s Bridal, Elizabeth K, etc. You can also check out the exquisite collection of mother of the bride dresses, affordable bridesmaid outfits, and other wedding guest dresses for this auspicious day.
Founded in 2005, CoutureCandy.com is celebrating its 18th year as a top fashion destination! For over a decade, Couture Candy has offered our fashion savvy and value conscious customers the most sought styles from top designers, at competitive prices! At Couture Candy, we believe that “value” is a combination of the latest trends, the most popular brands, and high end apparel and accessories at the best possible price. We deliver that value to our customers by offering the most coveted, in-season designer styles with impossibly quick markdowns, seasonal promotions, and impossibly fast price-matching technology!