• Course Hero

Course Hero

Overview

Course Hero has a rating of 1.29 stars from 353 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Course Hero most frequently mention customer service, tutor account, and credit card problems. Course Hero ranks 1163rd among Homework sites.

  • Service
    176
  • Value
    172
  • Shipping
    107
  • Returns
    127
  • Quality
    167

This company does not typically respond to reviews

Positive reviews (last 12 months): 4.2%
Positive
2
Neutral
0
Negative
46
57
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No one should waste money on this platform course Hero.
  • My tutor account was blocked with over 300$ and they do not respond to emails.
How would you rate Course Hero?
Top Positive Review

“Coursehero is the best”

Kimeli M.
2/5/23

I have used courseehro for more than trhan seven years. It is a popular study resource website for students as it provides a wide range of study material such as course notes, textbooks, study guides, and other educational resources. The site offers a community-driven platform where students can share and access resources, ask and answer questions, and connect with other students from around the world. This helps students to easily find and access the resources they need to succeed in their studies and improves their learning experience. Additionally, the site's user-friendly interface and easy navigation make it a convenient and accessible tool for students.

Top Critical Review

“Predatory”

Ashley B.
2/15/24

CourseHero provides minimal preview access so the buyer is not totally aware of the potential helpfulness of the documents. They will not return your money if you have accessed any documents whatsoever, so how are you supposed to know if anything is even helpful or useful to your coursework? This is a predatory model that feeds on students trying to do better in coursework. They get quick cash from students who subscribe once, access one or two documents, and never come back. Absolutely disgusting.

Reviews (353)

Rating

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Reviews that mention popular keywords

course hero (94) tutor account (21) customer service (21) credit card (16)
Thumbnail of user ashleyscholes12
1 review
5 helpful votes
February 15th, 2024

CourseHero provides minimal preview access so the buyer is not totally aware of the potential helpfulness of the documents. They will not return your money if you have accessed any documents whatsoever, so how are you supposed to know if anything is even helpful or useful to your coursework? This is a predatory model that feeds on students trying to do better in coursework. They get quick cash from students who subscribe once, access one or two documents, and never come back. Absolutely disgusting.

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Thumbnail of user alexgaudineer
1 review
1 helpful vote
February 25th, 2024

Everything is overpriced, nothing is free. The app doesn't work. My favorite part actually, was when I downloaded the app, and when I tried to create an account, it gave me a "wrong email address error" in the $#*!ing signup screen. Don't waste your money. Creating an application for students to share homework was a genius idea, too bad the $#*!s over at coursehero were the ones to capitalize on it

Tip for consumers:
Stay away at all $#*!ing costs. Use a discord that unlocks docs for free

Products used:
App. Website

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Value
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Thumbnail of user xmwxy0784
1 review
0 helpful votes
March 8th, 2024
Verified purchase

Crappy scam app charges me $#*!ing 150 CAD per year. Hella answers are either ambiguous or $#*!ing incorrect. Don't pay for it. Save your wallets.

Thumbnail of user a.drienn.e.talise
1 review
3 helpful votes
February 20th, 2024

Course Hero just disable your account for whatever "violation" they see fit. I still haven't retrieved mine even though I have done their verification identity.

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Thumbnail of user 1800walmartshopper
1 review
1 helpful vote
February 18th, 2024

I tried to contact customer service for a refund (ON THE DAY THEY CHARGED MY CARD) and they kept responding saying the refund request needed to be made before the 30-day subscription term was up. I will be going through my bank to get a refund. And the work on their platform doesn't even help. They may have one or two assignments you need but after that, they always have the work document but never the actual work. You also have maximum homework help even though you're paying for a subscription. It's the stupidest website ever.

Thumbnail of user desireet91
2 reviews
0 helpful votes
March 1st, 2024

This site is trash. You either use an unlock to open a rubric or the answer isn't complete or wrong. Then they charged my Paypal twice in a week and refused a refund. I disputed the charge with Paypal and cancelled the account. There are far better study sites to use. This place is garbage.

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Thumbnail of user tb506
1 review
4 helpful votes
January 2nd, 2024

Even if you cancel, they will still try to autocharge you every year. Get a written receipt of confirmation.

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Thumbnail of user donald.white0430
1 review
1 helpful vote
February 13th, 2024

I ask them to solve 10 questions. They charge me 3 dollars per question. They solved 2 of the questions of which one was wrong. The other 8 questions I did not get a reply. I am telling you do yourself a favor and use another site this is absolutely a scam and a rip off.

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Thumbnail of user peachr2
124 reviews
331 helpful votes
April 2nd, 2024

I tried course hero for a couple quarters. There are so many fake files uploaded to the site that it sort of defeats the purpose of a course hero or "cheating" website. It's a total gamble if you get the correct answers, correct class to correct school and what not. You do not need to pay for it as that is just a cash cow system. No you can upload 10 free files for an unlock. Hence all the fake files on the website.

I used the ai homework helper and it's a gamble if it gives you the correct answer or not. While I am a strong writer and did a lot of college before ai; I am finding my self using it to get past writing blocks. It does work. Though at a cost of uploading 10 files for a free unlock.:/

I feel sorry for the people that have paid for it then realize later it's a site full of junk. Pure junk. Some genuine files are out there but a lot of it is junk. It's a total gamble if it's the correct answers or not.

I did not realize that the files you upload become their property rights after you upload. I started uploading files left and right and now I wish I had not. You are not able to delete anything. Nothing. It's there for ever. So if you're like me and ops uploaded an answer key to a prior quarter; you'd better pray that teacher doesn't dig into course hero and find it. That might get you on the cheating policy and get you kicked out.

Sorry course hero but I am going back to my more conventional safer methods of cheating to pass courses. I've been doing it so much for so many years it's pretty much second nature to me by now. Due to how public this site is I do not deem it as a safe form of cheating. I will no longer be uploading class files to course hero. I am going back to the safer methods of scooting around the system.

I have taken many classes where teachers are super paranoid about cheating. I hate to say it but sites like this have ruined the system of academia.

Use at your own risk. I am glad I didn't pay a single cent to this place. It is a cash cow system to suck money away from poeple. I will not be using this site any more. Teachers update info, change and modify tests so it is pretty much utterly useless to use.

Thumbnail of user kumaranilrai2019
1 review
0 helpful votes
March 20th, 2024

Course hero is the biggest scammer in the name of education portal. They are doing very unethical practices.

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Thumbnail of user danitab18
1 review
27 helpful votes
July 18th, 2021

After asking a question and realizing there was no way to submit the problem with violating their so-called honor code ( my submission was denied twice), I asked if the question could simply be pulled from the Course Hero Textbook Bank since I can pull the question (and the weak and partial answer) up on my end) The answer was apparently, "no" because they cancelled my question.
I just wasted 40 bucks. I rate this site as a major scam!

Thumbnail of user maduk2
1 review
6 helpful votes
May 1st, 2023

I had to get some help with a coursework as my time is quite limited with work, family, home commitments. So tried getting some material to compensate for the time and paid these guys to help me. All they did was to give me a bundle of corrupted PDFs and running away with my hard earned money. I'm writing this to warn everyone of my experience. Please don't waste your time and hard-earned cash. Shop elsewhere and save your energy and distress.

Tip for consumers:
Support experience was horrible, I had to fight across many days, finally got the refund from PayPal, but these guys locked me out of my account even when I have more time to go with my monthly membership. Absolutely disgusting company.

Products used:
I downloaded PDFs those were able to preview in their website. Paid $19 for less than 10Mb PDFs, and all are corrupted, I tried one after another, found some missing and others corrupted.

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Thumbnail of user charliemapanao897
1 review
1 helpful vote
November 20th, 2023

If you start earning good, Coursehero will thoroughly check your account and the slightest mistake from your work is tantamount to violation. 2 Violations means probationary period of 14 days you cant access. Additional violation is preventing you from being a tutor. This is true even if the student themselves rate you as helpful. It is unfair treatment that even if you have excellent helpful rate, you can still be revoked without good cause of justification.

Their tutor support system is untimely. Whenever you committed violation, they will only warn you the next following weeks thus pinning you down to multiple violations giving them reasons to lock your account. Isnt it unfair? They could have warned you and ratify the previous violations to make a fresh start.

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Thumbnail of user charlesl1747
1 review
7 helpful votes
April 25th, 2023

You cannot withdraw your earnings at all. No point using this site regardless whether you are a student (you can practically see nothing in the preview documents) and you can't tutor here for more than a month before being kicked out of the system. This site steals free documents, wastes your time and effort and steals all your personal details (including payment details). DO NOT COME HERE

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Thumbnail of user rhodaconlan
1 review
5 helpful votes
October 6th, 2023

Its a scam cause that's what happened to me I thought the membership was 11 bucks a month then they charge me for the whole year $143 so quickly, after that they only let you open a few documents and i stopped when i need to unlock some documents but would ask for more bucks, what an absolute waste. I called them to cancel my subscription and refund my money, yes they refunded back but less $30 saying that im downgraded so that they can refund me or otherwise i will not get any refund at all. In less than 2 hours of using it, they have taken $30 that fast. I was even told that it was in their policy about the downgrade but hell no when you click the subscription it automatically lead you to the payment, there was no agreement or policy in place prior to payment as far as i can remember, otherwise i will not let myself take the bait. Im even surprised that im still a member when i was so clear the first time i called that i wanted to cancel my subscription, if i didnt see it in my paypal account these people will continue to get money from me! Gracious gee!

Oh btw the agent was nice and calm, she handled the conversation so well for an irate customer, my guess she's been doing it for long time

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Thumbnail of user shewtag
1 review
12 helpful votes
August 25th, 2022

I have been associated with course tutors for long with 95% rating but recently they disabled my account and robbed me of my earnings. Even though i did not work in course hero from mid July to late August due to vacations in colleges they closed my account siting honor code violation. Really stop making people fool even without attempting question how could be there violation. Pathetic and I see they have been doing this with lot of people

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Thumbnail of user kariukingaruiya7
1 review
4 helpful votes
October 23rd, 2023

I had been writing for Coursehero for about 5 years. One time in 2021, they just decided to disable my account without any valid reason. I tried resonating with them via email and one of the moderators told me to never send an email to them. The worst part is that they did this without paying me the money that I had previously worked for. At least they could have paid me and given me a good reason as to why they disabled my account. If you are a student, please do not buy any material from them or even post any materials. They will exploit you and your work. If you are looking to be a writer, please back away from these people because one day, especially when you will really be in need of the money you just earned, they will cut you off and steal your money,

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Thumbnail of user marvin.bacares09
1 review
8 helpful votes
September 9th, 2023

After reaching 250$ my account get a violation and they permanently disable it, what a scum. Don't use this website anymore, If you email them they will not response

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Thumbnail of user anonymousa1320
1 review
43 helpful votes
July 6th, 2021

While attempting to withdraw my earnings, it will say "payout failed" yet remove the hard earned money you make while tutoring without actually sending the money to your PayPal account. Major scam, and not quickly fixed. Yet if the mistake is in your favor, they sure fix it quickly. Many tutors also get removed from the website even if they're doing a fine job due to students unhelpful ratings as students look for refunds.

Thumbnail of user sonalip31
1 review
12 helpful votes
January 9th, 2023
Verified purchase

It is true that you will get to solve questions and each question comes with a price. The money gets credited almost after 25 days in total and they will let you withdraw some money first but then you get a flow of solving, they will suddenly disable your account forever. Your due payments for the solutions you would have already provided will not be given to you. They neither send your due payment nor let you withdraw. And they will stop replying to any of your emails.

Service
Thumbnail of user tleex022
1 review
1 helpful vote
November 28th, 2023

When you think you found the right material, you can't view it unless you pay. When you do so, it's not the info you needed and they won't refund you.

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Thumbnail of user katp101
1 review
4 helpful votes
May 15th, 2023

They charged me even AFTER I canceled my membership. They are a scam, you're better off with Chegg!

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Thumbnail of user samd855
1 review
13 helpful votes
October 17th, 2022
Verified purchase

I had ratings of over 96% in all 3 subjects, that I have been giving answers for over 9 months.
But suddenly they removed my tutoring privilege at a subject saying "I have skipped too many questions at the certain subject".

Whereas during the induction, it has been stated several times that you can "skip questions as much as you can, if you do not know the answer completely".
Their violation policies and honour codes are convoluted and manipulated as much as they see fit.
It seems like a scam now!

Thumbnail of user cherrymesweet15
1 review
1 helpful vote
October 19th, 2023

Note they do not come out to Floresville Texas even though they are on the Floresville South elementary website stating that they come in person are quick to take your money but take forever to put it back into your account give you the runaround make you confirm through email confirm to phone call confirmed through text message just to get your money back or something they guarantee on something they told you and made it seem like they do come out here to Floresville Texas which they don't and then try to sell you virtual tutoring ridiculous

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Thumbnail of user gm555
1 review
3 helpful votes
June 14th, 2023

On my first avail for to months for there tutor the service was really good, fast respond, correct and accurate answer. But after I avail for the annual services worth $ 100 plus, they have a very poor services! No respond for any question if they respond it take 5hrs to 7hrs and the answer is wrong! It looks like they just stole money!. Don't trust in this course hero!

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From the business

Instant access to millions of Study Resources, Course Notes, Test Prep, 24/7 Homework Help, Tutors, and more. Learn, teach, and study with Course Hero. Master Your Classes?

Company Representative

Thumbnail of user courseh
Course H.
Typically does not respond to reviews
Course Hero is an online learning platform where you can access over 25 million course-specific study resources contributed by a community of students and educators. We help you feel confident and prepared, from day one to graduation.

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