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I like using this site because the cash back amount to cash out is only $7. The only issue is sometimes even when I follow the site rules for cash back they so not appear only after tracking down my clicks will the site and its associated team contact and verify the purchase was indeed legitimate. If I didn't have to do all that extra searching I'd give this site 5 stars
They don't pay out or answer customer service! I have a balance in my account that said it was being paid 5/15/22... and it says payout for the same cashback money is on 8/15/22 now. I received nothing. They just added 3 months to the pay date to avoid paying. Complete silence from trying to contact them also. Also their website functions terribly.
They don't pay out or answer customer service! I have a balance in my account that said it was being paid 5/15/22... and it says payout for the same cashback money is on 8/15/22 now. I received nothing. They just added 3 months to the pay date to avoid paying. Complete silence from trying to contact them also.
Also their website functions terribly.
Update (11/17/20):
I thought I'd edit my review with an update, as three payment dates have now passed since I earned "cash back" in February from CouponCactus (the most recent date being 11/15). Each time a payment date passes, I don't receive my cash back and it gets kicked forward to the next payment date. Clearly this site is a scam designed to lure you into thinking you'll get some money back in your pocket, but really you never will. I haven't attempted to use the site for any other purchases, as I wanted to ensure it was legit. Unfortunately, they lured me with the best % cash back on a large purchase I made that I'll now never receive. Had I known, I would have gone with a reputable site offering less. Don't waste your time with this site. And, to Scott F from CouponCactus who left a response to my original posting, which I never saw till I logged in today - I am posting this review under a nom de plume. Maybe have your team reply to customer requests that are submitted via the Coupon Cactus page, rather than just replying to a review. Absolutely no one from the CouponCactus team has responded to my requests that I have submitted using the form on the "Contact Us" page.
Original Review (posted in May 2020):
I used CouponCactus for the first time on a large purchase because they were offering the best cash back. Everything looked good - my account showed they processed the purchase and that I would be getting paid at the next payment date. Fast forward to the payment date and I didn't hear anything nor see anything show up in Paypal. Tried to log into the site and found my account was deleted! Emailed support and never received any reply. Don't waste your time - use a reputable site if you actually want to get cash back.
Have been waiting on my August cashback payment for an April purchase. Reached out repeatedly to customer service. No response. Their chat system is always off-line. Appears to be a scam.
The August payday was 8/15/2020. Today is only 8/18/2020 so if your preferred payment method is a check then it takes time for the mail to deliver it to you. Please email us directly through our website to provide us your member number so we can track down any issues you are having. I will personally be watching for it. Thanks!
Member# *******
I have update paypal before febuary 2022 but until now I have not received cashback. I will change the review and give 5 stars if my cashback has been sent to paypal.
Thanks.
I have been contacting Coupon Cactus for several inquiries but nobody in their staff or administration cares to respond. They say they will send the payouts through the payment method the customer prefers at the 15th of their payout period, but it's more than a week, and I am expecting a payout this month, nobody in their staff seemed to give me a notification if I were to receive a payment or anything like how much I already earned. This is probably a scam. Ebates and ShopatHome are better alternatives rather than Coupon Cactus. NO wonder CC does not have enough fans nor followers.
Hi Veem, the moment I was notified of your review I tried looking up any CouponCactus.com members with "Veem" in their name but we have none. I also see that it is notated that this was a "solicited review." We pride ourselves in having 24/7 live chat and always respond to emails immediately, so I am sure you can understand how surprised I was to see your review. Please contact us through our website or let me know your username and email so I can follow up on your complaint. Thanks!
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We have replied to Max through SiteJabber to get to the bottom of this issue. Unfortunately, we haven't received a reply, we do not have a member named Max B or that matches this issue in our system, and there is no reference to the merchant he/she ordered from. Max, please contact us with the details so we can help. Thanks!