• CouponCabin

2018 CUSTOMER CHOICE AWARD

CouponCabin

Overview

CouponCabin has a rating of 4.11 stars from 1,580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CouponCabin most frequently mention customer service, gift card, and online shopping. CouponCabin ranks 1st among Coupons sites.

  • Service
    113
  • Value
    116

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 75%
Positive
6
Neutral
0
Negative
2
78
See all photos

What reviewers want you to know

Positive highlights

  • It's so easy whether online or in store with a discounted gift card.
  • I just received about $45 back from them today and really appreciate the cash back in addition to the coupon codes.
  • 2018 Customer Choice Winner

Critical highlights

  • Dishonest garbage and from that day on I stopped using coupon cabin.
  • When I contacted customer service all they said was I violated policies.
How would you rate CouponCabin?
Top Positive Review

“Easy and rewarding”

David A.
1/16/24

Coupon Cabin always alerts me to the best savings opportunities and makes using their services easy and rewarding

Top Critical Review

“Cancelled if any negative feedback”

Margaret S.
12/25/23

As soon as I posted a comment about their cash back exclusions, CouponCabin cancelled my account. I had been with them long enough to earn over $1,100. What kind of company doesn't appreciate constructive comments and rewards faithful customers with cancellation?

Reviews (1,580)

Rating

Timeframe

Other

Reviews that mention popular keywords

coupon cabin (595) gift card (134) customer service (233) coupon codes (33) bonus cash (20) promo codes (19)
Thumbnail of user laurik3
1 review
2 helpful votes
June 25th, 2018

Coupon Cabin has some good coupons, but they have crazy qualifications and caps on how much cash back you can earn. In my experience, they take an average of 6-8 months to pay out. I have a verified transaction for a whopping $6.80 from October of 2017 that I still have not been paid for and the site says it not payable until 2/ 2019 - not a typo, the payable date is really in 2019!

The fabulous save $250 on $250 type deals are extremely limited - open only to the first 10 to 25 people who claim it, AND that's only if you haven't used too many other member deals in a rolling 30 day period.

I realize they are a smaller business and are trying to spread around their cash back deals to be fair, I get that. But it makes for a frustrating shopping experience. One that's easy to skip when there are other coupon sites that offer cash back options and also pay promptly.

Use Coupon Cabin for their coupons - that really seems to be their niche, but don't hold your breath for a timely cash payout.

Thumbnail of user ryane21
Sam J. – CouponCabin Rep

The hotel in which you booked reports an initial payable date to us which can be up to a year or more from the day on which you booked your reservation but the hotel will then adjust this payable date with us once your reservation has been fully completed. Assuming your reservation is not cancelled or modified, you should expect this cash back to be payable 45 to 60 days after your reservation is fully completed. This timeline is determined by the hotel and CouponCabin has no ability to expedite it. Please know that we wish your hotel reservation were payable much more quickly as well, since CouponCabin receives its payment on this same timeline.

Thumbnail of user cheryla73
1 review
2 helpful votes
January 14th, 2018

I have earned money through couponcabin. However I have also lost money through couponcabin. I have completed tasks that I was supposed to get a significant amount of Swagbucks for and never gotten it. Two of them I purchased product. I also won a $50 coupon for a $50 purchase at Miles Kimball. I did everything I was supposed to do exactly as I was supposed to and Miles Kimball rescinded it and couponcabin hasn't done a thing to help me. I wouldn't have spent the the money at Miles Kimball except for that coupon.

Thumbnail of user lesliep254
1 review
2 helpful votes
October 2nd, 2020

User interface is very confusing to me and I've been using Ebates (now Ruketan), Retail-me-Not, Honey and others for years so I'm not new at this. There are a lot of "exceptions" when using Coupon Cabin. Can't use store coupons, can't pick-up, must be shipped, cart has to be empty when you click on their button, time limits to place order etc... at least that is how I understand it. I can't always tell when it's working or not. But when it pays, it also pays a bonus percent which is nice. They pay extra bonuses if you share an email on a social media account or download the App to your cell. It has it's good points and it's not so good points so I'm still on the fence on this site.

Thumbnail of user timothyh83
1 review
3 helpful votes
February 21st, 2018

Works most the time, but there are some scams out there that they don't honor. Don't expect much customer service when things don't work either.

**Update*** After I wrote this review they deleted my account. I guess they validated my review for me.

Thumbnail of user ryane21
Sam J. – CouponCabin Rep

Please remember that CouponCabin is your partner in cash back as we only get paid when you do. CouponCabin has very few rules, and the rules we do have are in place to make sure we can pay as much cash back as possible; it’s how we’re able to offer such great deals that you can’t find anywhere else. In addition, we make sure these few rules are prominently highlighted across the site when using our cash back program.

Thumbnail of user mwami
20 reviews
53 helpful votes
June 15th, 2017

I've been a member of Ebates and MrRebates for years (also Fat Wallet but transferred money owed to Ebates). Ebates and MrRebates have been easy to use and I've saved hundreds over the years. They also have mobile apps.

Coupon Cabin promises some great cash back promos but it is a pain to use.

1) NOT mobile compatible, you MUST use desktop
2) Lots of rules to make sure transaction posts correctly ex: 1 hour timelimit, can't have any items in cart before clicking on link etc.

All the fine print and gimmicky cash back promises not found on similar sites made me think Coupon Cabin might be a scam. Am surprised to find so many positive reviews here.

I've already earned some pending cash back from CC but will probably stick with Ebates and MrRebates because those are much easier and faster to use.

Thumbnail of user lynettej10
1 review
5 helpful votes
July 6th, 2018

This site used to be my favorite but not so much anymore. They cut back on the daily offers you could try to get and now it is very limiting so really not worth it for me to waste my time trying to get one. And now I see, as another reviewer mentioned, they noticed "unnatural activity" and have changed my payment to check. I guess I won't bother calling to ask why as it sounds like they don't give an answer.

Thumbnail of user marvs2
1 review
2 helpful votes
November 18th, 2018

Be careful to read the conditions. Many times you must spend the entire award on a single item. If there is any change in order (by vendor even) the cash back is void. I have twice won members only offers for Groupon and both times they screwed up the order. They refund me in credit that must be used at Groupon but the cash back is void.

That said, I have succeeded several other times.

Thumbnail of user ryane21
Sam J. – CouponCabin Rep

Unfortunately, after an order has been placed, a modification, in any way, for any reason, will result in the reversal and cancellation of cash back. This was prominently displayed at the top of the “Details & Exclusions” shown with your offer. Please know that CouponCabin shares this frustration as we, too, lose our commission on orders that are modified in any way.

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From the business

CouponCabin (www.couponcabin.com) is the home of more cash back and faster payments. Think of us as your partner in cash back in that we only get paid when you do. Over 99.8% of all orders are seamlessly paid, but if a store doesn’t pay us for an order, for any reason, we will not be able to credit your cash back. CouponCabin doesn’t have many rules, but the rules we do have are in place to ensure our members get the maximum amount of cash back possible. It’s important to note that only one account per computer network or household may claim offers marked for “Members Only” or “New Members Only.” We are very passionate about saving money, and as shareholders, our team of Customer Success managers is always willing to help in every way possible. Please understand that CouponCabin does not tolerate profanity or threats of any kind and will never provide financial compensation in exchange for the removal of reviews.

Business History

CouponCabin has been in business since 2003 and has over 3,000 cash back partner stores and tens of millions of happy, enthusiastic and loyal members. We’re known for our high cash back rates, industry-leading fast payments, coupon codes that are guaranteed to work and Members Only cash back offers (up to $200 back on $200) that can’t be found anywhere else.

Company Representative

Thumbnail of user sydneyk21
Sydney K.
Senior Technical Manager & Employee #3
Typically responds within 3 days
With over 10 million members, CouponCabin (www.couponcabin.com) is a leading cash back and promo code website that offers up to 5x more cash back and faster payments by 62 days on average. We pay our members 365 days a year and specialize in up to 20% cash back at more than 3,500 stores. CouponCabin is proud to provide industry-leading cash back rates, coupons that are guaranteed to work and members-only savings, like $100 back on $100, that you can’t find anywhere else.

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