Customer service is extremely difficult to do business with. I found them to be very stubborn. They take way to long to address e-mails. They are very unprofessional and have "internet tantrums" if they don't like what the costumer has to ask/say.
I have canceled my orders because I thought if the costumer service is that lousy what could their products be like? Also, if there were to be a problem with the products once I received them... well, I certainly wouldn't hold my breath. They would completely ignore my e-mails and I would be left with a problem
So, with my experience in dealing with Costumejewelleryonline.com it would be safe to say that I will buy what I like for just a bit of a higher price here in the states.
I have found a quite a few wonderful Indian costume jewelery stores within 1/2 hour from my home. Look at it like this: you don't have to pay for shipping, you get what you want immediately (no waiting weeks on end) and you get personal service usually from the owners. These stores are family owned and they are beautiful people. They are gracious for the business and kind.
So folks, think twice about buying from Costumejewelleryonlline.com and venture within your own backyard... you'll find peace of mind and you won't be mistreated.