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Costco has a rating of 3.37 stars from 1,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costco most frequently mention return policy, great place, and good quality. Costco ranks 212th among Grocery sites.
When I ask Tim at the Electronics Department For help with the wireless printer, he shows and explained to me in detail. What's pros and cons for each brand and that's what I needed. He is a knowledgeable guy with a friendly smile. Big thumbs up for Mr. Tim.
A once great company has now gone to s**t! Product quality is not what it was, prices are not much cheaper than retail, check out lines are long, stores are overcrowded, customer service has dropped. I have had a executive membership.for 15+ years. At this point its not worth renewing. Feeling ripped off. Seems like Costco gives membership for very little to anyone these days and letting illegal citizens in to access membership privileges. I'll be switching to Amazon prime and Walmart +.
I think of Costco as one of the best places to shop, including the warehouse, Costco.com, and their premier customer service. However, here is one thing that is not organized well. I bought two items together at Costco.com - a TV, and a TV mount, it was one order. Shortly after, I got 3 text messages from UPS like "Great news! Your shipment is on the way!" and "That's the day! Your Costco shipment is out for delivery with UPS". We waited all day, but only the TV mount was delivered. It turned out that TV was actually shipped with different carrier and the earliest delivery was like 2 weeks away, and way off from the promised delivery date at the time of order.
How were we supposed to know that there are different carriers, and that for TV we actually have to schedule delivery separately from that carrier? The UPS messaging was great, but it did not say that it is your TV mount coming, doesn't it sound like the whole thing? How difficult would it be for Costco to communicate this clearly to the customers? For example, split the order in separate orders if there are different carriers? Require carriers like Costco Logistics to proactively and clearly communicate to customers?
Costco offers incredible value for families and individuals alike. The bulk buying options save both time and money, and the Kirkland Signature brand provides quality at a fraction of the cost. The food court's delicious and affordable meals are an added bonus. However, the membership fee may deter some shoppers
DO NOT BUY CHEF HAK'S GRAVY-IT IS DISGUSTING!
Costco used to sell Harry's turkey gravy which was delicious-Sam's Club now sells it.
COSTCO SHOULD BRING HARRY'S BACK!
Citi Visa card through Costco and rewards are used at Costco which is good for me in that I shop at Costco and don't have to find any rewards catalog and pick something I really don't want just to use the rewards.
Very disappointed with customer service dealing with my refrigerator order.
Placed on 7/6/20, first estimated delivery date was 12 to 15 days and as of today 45 days and no one knows when I am going to receive it! I canceled my order today and it seemed like a great relief for them... After over 20 years with Costco, I saw the worst customer service ever and they blame it on the COVID!
Love having one nearby to my work and I get gas there almost exclusively - always cheaper than anywhere else! Can't shop for everything there, but once I find out what I actually use a lot of, can save some good money by buying in bulk and Kirkland products are great quality as well. The best is the guacamole small 80-calorie packs! Vegetables and fruits are a little more expensive and go bad fairly quickly, Sprouts is better for that.
I rate Costco overall rating of 4 star except of a Cashier whose name is Trish who was rude and arrogant. It is recommended that she should review customer service ethics.
Appliance delivery lied that no one was home... and subsequently Costco verified they lied... I took off of work all day.I wasn't sleeping... house was empty...I sat out front waiting... we needed our refrigerator to move in... no reason for their horrible service.
Products used:
everything
Wide variety of items from Electronics to Food. Great Prices. Pet products and cleaning supplies are a great value. Also love the clothing section.
Products used:
Pet supplies and products, coffee, clothing and other food items along with kitchen appliances.
Found out today Costco stopped selling their Polish dog. (Tasted much better than their bland hot dog.) They also stopped selling the chocolate and vanilla swirl. These are 2 of the 3 items I regularly purchase. (Combo pizza is the third.) What they replaced the irems is not appealing to me. I don't believe that they want to offer "healthier" options. I am sure it is all about money. Probably losing too much money on the items they discontinued.
Happy to find pork belly at Costco. Would be even better if the skin is on.
The skin is an essential part of any yummy pork belly dishes!
I just wanted to say a big thank you for the guy who cleaned up my sons mess today. He had a temper tantrum and he came right over and cleaned up my sons mess. I was going to pick up but didn't have a free hand at that second, thank you so much.
Products used:
A bunch of house things and toy guns
Costco is still my top 1 stop! Their Kirkland signiture collection is still a great value. Recently they had price increases but I still think its a great value overall.
I've purchased 6 of these chairs and love their comfort and convenience. BUT... the seat on ever chair has ripped in 2 or 3 years... please strengthen the SEAT! I only weigh 140lb... John
The traffic is horrible there needs to be other options for entrance how could emergency vehicles enter Costco with that cluttered roundabout Also the food is cold and taste was stale like it was reheated sad as the old Costco was perfect in food management this is a Ramsey dream: cold stale food. The kioske needs work as well as the counter people who are not up to speed the kioske needs a visible display like Starbucks
My Costco is amazing. Plenty of selection, great samples, good price. We've been members for more than 5 years and have always gotten our money's worth.
I feel that Costco really gets their products. The Kirkland stuff if on par with the top band brands. Their return policy is superb and the pricing is excellent. I just wish they gad free return shipp.
"Fresh Cut Rose" bunches are not oftenly replaced with new bunches.
At least old ones could be given at some discount like in other stores.
Costco pizza is wonderful, I love it! Great other options for food as well. It has to be one of my favorite places to eat. I have heard great things about shopping at costco but I am not a member myself so I would not know. Just by browsing the site right now, I see that they have a customer service link and I really like that about them. It helps to answer questions and to get additional help in case you need it. Seems like a great site to me.
Well I am a member went to retail shop I was so excited about the price, when I got to the till wow,, I believe Costco is for a big family or group of friends where you buy in bulk and than split up. It would probably make sense.
Still its a great store with nice produtcs
Costco is great, but each store is not the same. So you need to find the Costco that works for you. If you have that availability. The quality in meats is definitely there and pricing is good on meat also. Frozen fish items are a bit boring, I would like to see frozen tuna steaks and some other items you cant find elsewhere.
Clothing is value priced, but basic. Great pricing on contact lenses.
They check some peoples card but not all everything's buy-able in bulk and more affordable though. Overall it's really good but could be better...
I love costco but their prices on the website are not the same as the warehouse. I think they should have a member section which shows prices only for member warehouse and online wihout membership.
Overall B+ to costoc
Since my review of Costco customer service, I have been contacted by the company. The TV has been delivered and Costco has acknowledged their shortcomings and have offered a satifactory resolution to my problem. As a result I have given them and improved rating and will give Costco online another shot.
I called the local warehouse on 11/27 to see if a LG OLED was in stock and was told it wasn't.The item was in fact in stock which I saw when I went to the store the next day but they wouldn't honor the sales price. Placed the order on line on the 27th. Was supposed to be delvered in 10 days. Heard nothing. Called CS 4times on hold 45-1hr each time. No info... CEVA emailed said it would be delivered 1218. No delivery. Couldn't tell me when. Shows delvery 12/20. Can't get a hold of Costco Customer Service or CEVA... Won't order online again..
Customer service isn't great but I like my membership. They have good products but watch out for busted up, moldy onions, lemons, and oranges.
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