Costco

I gave them 2 stars because it "can be" good -- except when things go wrong. We ordered 2 packs of acid reducer back in April which were never received. The tracking showed that something was messed up, but now since so much time has gone by the tracking is gone. We started contacting Costco in April, & the last time was a week ago. You literally spend HOURS trying to get through. When you do, be assured that you will be dealing with some little drone who could care less about customer service. This last time we were assured that a replacement was on its way. A week later we checked and SURPRISE SURPRISE the jerk had processed this in such a way that the big corporate slackers at Costco are "waiting" for the return of items which were never received. Wow -- it's SEVERAL HOURS OF OUR TIME THAT WE'LL NEVER GET BACK.

Before COVID -19 the paper plates bought at Costco are of good quality, but after the virus decreased, the quality of Costco's paper plates became very bad.
And the plate has a serious strange smell.
Microwaving food in this type of dish may cause harm to your health.

Ordered ko2 tires correct size for rav4, waited 2 weeks. Arrived and mechanic said "speed rating for tire was 130mph and the car was rated for a slower speed and did not want liability to install them"? Spent my $1100 somewhere else.

I pay almost $80 per year to visit Costco, drive almost 200 miles each way, burn more than a tank of gas each, drive on 2-lane dangerous highways and put 400 miles on my car.
Now I try to make an order, having well over 150 favorite places on my PC, but I forget my Costco password, create new password, but it doesn't work, then locks me out after four tries. I am told I must create a new password, so when I do I am told I can't use it because I have used it before. I contact costco stating I have been a member if costco from three different states over the past 24 years, I only use certain password on websites I allow my credit card on file, they say "NO, YOU CANNOT USE THIS PASSWIRD EVEN UF UTS BEEN 17 YEARS SINCE YOU HAVE USED IT" so I tell Costco all I buy at your store is coffee and paper towels so I guess I can go back to Folgers and store brand paper towels and save a ton if money, had, miles on my car and headache driving on a dangerous 2-lane highway because I PICK MY PASSWIRD NOT COSTCO. If someone uses my account illegally I am responsible not Costco there Costco WILL NOT pick my password for me, I will pick whatever I want so long as I used the amount of character required otherwise cancel my membership, I am sure my local market will enjoy my money as much as Costco.

No service for torque check as I tried two times but couldn't make it as employees wanted me to stand in line for half an hour.They wanted to deal other customers and some of them were just asking random questions. I understand some employees are very slow and they should not be in front. Also a bad policy of calling customer inside for taking signatures of torque check without actually checking. This way one has to look for parking and then go inside to stand in line forever for nothing. I just bring to your kind notice that if something happens to my car because of tire change then Costco is fully responsible as they couldn't check torque even after spending time in line for two days. They also could not find my record of purchase of tire and I had to come home back to take purchase receipt. Though have purchased both winter and summer tire in 2021 and 2022.

Just visited Costco and once again my experience with the cash out system was very annoying. Anyone notice that Unlike other large retailers, Costco's cash out register does not tell you your total until the end or you have to stop the cashier midway to ask what is your total. Secondly I was wondering why the cashier was racing to scan the items not allowing the customer to ensure that the price is the same as the one on the shelf. Well a few minutes later I got my answer as I was waiting on the line to check my receipt. Right there on the wall were names of cashiers and the amount of items they cashed every minute. It looks like the company promotes some sort of competition among them to see who could cash in a less amount of time. Not everyone is rich and has lots of money some of us have to carefully manage our finances so I would like the opportunity to view my total after every product is scan and not have the cashier rush through my groceries as if she was working on commission. Thank You. THIS IS RIDICULOUS...

I bought 2 frames and lenses. I was told they will arrive in a week to wait for a phone call. To make sure both glasses came in due to 2 seperate invoices.
I have been calling fir 3 days. Phone just rings rings rings. Finally after I get someone on the phone, glasses been there for 7 days. I got no phone call informing me of their arrival, not even an apology. The guy just said they are in for pick up.
No customer service skills should not be
Working with customers.

Had an appointment for 7:00pm.
They went to get the car finally at 7:40pm. For the first time ever when tires were serviced anywhere they had to open the trunk. I feel that they were invading my privacy. I will not be having anything to do with the tire department.
Just don't feel like I can trust them.

I moved recently and as I was very short on time I decided to order all my appliances at Costco.ca ( in total 6 major pieces were ordered). Although the ordering process is really simple, the delivery process is not only not reliable but also bad.
On the last delivery of my new stove, I received an email that the stove was to be delivered on Dec 19 but never got a call to confirm an hour. I took a day off from work and waited the whole day and nobody showed up. Called Ovation Logistics the delivery company and Costco. They told me they could not pick up the stove at the factory and that the next delivery window for me was Dec 28! No apologies, no way to speed up the delivery and a measly compensation of 50$ was offered to me for the inconvenient. As to Costco Customer service, they were quite sympathetic on the phone but totally USELESS... Talk about an inconvenient when you do not have a stove and guests for Christmas dinner! On dec 28. I finally received the stove which was literally dumped in the middle of my kitchen with no help to level the legs nor set it up. Ladies, let me tell you that it is quite hard for a single woman to level a stove and set it up. I called Costco again to complain about the cavalier attitude of their delivery service and after 45 minutes waiting on the line, I was told that I should have read the delivery policy and that they were not setting up the appliances. And to add insult to injury, Costco offered me 50$ to compensate for the awful experience I had with them. When I refused and told them it did not feel
Like they acknowledged the many mistakes made and major inconveniences I endured, the guy on the phone was abrupt and impolite. The appliances I bought were not on sale or cheaper than anywhere else. I just made the mistake to to trust Costco"s reputation. Please learn from my experience and purchase your appliances somewhere else...

Stay away from the fresh fruit. The bananas rot in a couple of days. The kiwi stars rotting in 2 to 3 days. Too much to review on their fruit. We have bought fruit at Costco for decades. The summertime is NOT a good time to buy fresh fruit there. It goes bad in a matter of days and this year is worse than previous years.

Today I was shopping at Costco, in Baton Rouge. Getting the receipt, I found three items that I didn't purchase coming in my receipt, hence my visa card was charged with the amount of $57.80. Checking the case back with the front desk attendant, she said it might be items that the customer who used the checkout machine purchased it. I said: how that comes when we have member cards with different #s The justification wasn't of truth. Then they refunded the extra amount to my V.C.
Please check your receipt before you leave this shop.

Every time I order delivery now almost everything in my boxes are torn apart or ripped up or opened. I would say 6 out of the last 7 deliveries... it's that bad... sigh

We just joined yesterday, that afternoon after down loading the app, we noticed there was a special for military. So the next day going to spend $1500 for hearing aids for my wife. We stopped by the customer care center to inquire about being signed up as military, since I am a retired Army soldier. Only to be told that you could only do that the first day when you get your membership! When I ask why I wasn't told that when we joined, I was told they aren't allowed to do that! SO they want to be able to say they are military friendly. They do not want to actually give it to you! Sounds like a scam to me! How can I be expected to tell them to sign me up as military, if I don't know they have it!

We have been waiting for Costco to deliver our washer/dryer. It was originally supposed to be delivered last Saturday. It never showed up so I called and they said it would be delivered Wednesday. I even got a phone call Tuesday with a time window and everything. It never showed up so I called. Costco talked to delivery and then promised it would be delivered today (Thursday). Once again I rearranged my whole day to be home and it didn't arrive. So I just got off the phone with Costco again and now they say Saturday. Our items are in the area, the delivery company is just being incredibly flaky and not showing up. Before I was frustrated but now I'm mad. Costco needs a new delivery company.

A list of detective electronic products: Auto jump battery ($70), DVD Player ($100), bathroom scale ($40), router ($50), HP printer ($175), memory storage device ($70). All ran long enough that I could not return them but none lasted longer than 2 years. Stay away from Costco electronics.

Over the past two decades, I've done my major shopping monthly at Costco. That's usually to the tune of $250 to $300. However, in the past few years, some of the cashiers, packers, and service reps have gotten surlier and surlier. The first incident was when a checker made a pro-Trump joke that I didn't laugh at. A few minutes later, I went back inside for an item I neglected to purchase, and discovered my card no longer worked-it had been deeply gouged, doubtlessly by that checker. Probably thought I deserved it since I use a cane. A packer got irritated at me when I requested that nothing be put on the bottom rack of the cart (I'm tall, arthritic and can't reach there well.). Other similar incidents have mounted, despite how pleasant I try to be. I'm not exactly asking for the moon here. My attitude about purchase in house from Costco currently is that there are good deals, and I can bear the surliness. However, today, I called customer service because a gallon of laundry detergent leaked in shipment to my home, slowly out of the seam, not the top. I told the rep about 2/3 of the detergent was left in the bottle, that I was able to salvage the other items in the shipment after washing them down, and had decanted the remaining detergent into another container. At first he offered me an $8 partial refund, which I felt was more than fine, but then told me that, instead, my only option was to return the bottle to get a full refund. He added that Costco would send me a shipping label and arrange a UPS pickup. Putting laundry detergent back in a leaking bottle and packaging it up is a rather stupid activity. I should add that this is the first time I've returned anything to Costco in 9 years, and I have never made a return on a damaged item. So I triple bagged and double boxed that laundry detergent, with plenty of absorbent packing inside, but, guess what: no email with a shipping label and no notice of a UPS pickup. I'm wondering if this is Costco's way of telling me shove off. I called back, but, right now, the hold time is about an hour and a half, with no "autocall backs" offered, and being on hold would cost me $9 on my prepaid phone, about the cost of the detergent. AT THIS POINT, I WOULD ADVISE AGAINST ONLINE PURCHASE OF ANYTHING LIQUID FROM COSTCO, ESPECIALLY IN AN ORDER WITH OTHER ITEMS. That laundry detergent was shipped with other goods in a very large, heavy, cubical box that was significantly damaged on receipt. It was close to needing a forklift, and I'm sure that's a factor in how it got so banged up in transit and why the seam on that bottle failed.

Ordered desk from Costco to be delivered to my home. Although info said it was out for delivery last week- still not here and Costco has been no help with the tracking of this order.

A man in a battery operated chair/cart is being made to wait in a 45 - 60 minute line in 40 degree weather. His battery probably won't make it. RIDICULOUS

I put an order online Costco.com and need it quickly. So I paid extra fee for the Express 1 to 2 Business Days. After one business my order status is still "Received", called Costco.com. Mr. J told me, since this is the first business day, you still have tomorrow to receive the item. Next day, the status is still "Received", called again. Ms L said, you probably receive the order tomorrow. Asked, that means I cannot receive my order in 1-2 business day. The answer, we can only process your order next business day. Therefore, your order may be received tomorrow. If you cannot we can refund your express shipping fee. What hell is that?

I placed and paid for an order on August 29,2020. On September 1st I received an email stating that my order had shipped and would be delivered via UPS on September 3rd. The order was not delivered on the 3rd so I checked its status on-line with both Costco and UPS. At that time Costco's system stated it had shipped. The UPS system stated that a shipping label had been created on September 1st but the Seller had not yet provided the order for shipment.

After spending a good amount of time on the 3rd trying to get the status of this order from the Costco.com on-line system – which is useless - I called Costco Customer Service. Costco's "automated telephone system" notified me it would be about an hour before a representative would be available to talk to me. I waited on hold for well over an hour before giving up after no one answered my call. On September 5th I called Costco again. This time "their system" said the wait time to talk to a representative would be 43 minutes. An hour and 10 minutes later a representative took my call. I explained that I had not received an order and that UPS stated that the order had never been presented to them for shipment. I provided the Costco order number and UPS tracking number and she said Costco would contact the Seller and let me know via email when I would receive the Order.

It is now September 17th and still no word/email from either Costco or the (third party?) Seller on the status of this order.

Costco's Store operations are top notch – Costco.com's Customer Service is pathetic.

I have to admit that customer service is very good but the main reason I keep renewing my membership is the mince meat. They use to have top quality mince meat but the last few month it's been terrible, too much fat and the mince look like they put what ever they had left over.

If you shop around for what you buy here you will see that you really are not getting such a great deal and on top of it all you have to pay a yearly fee to pay more for your goods then you would elsewhere. So nop not for me, I like to save money not spend more. But more power to you all who like them.

I tried to order an LG dishwasher during their Memorial Day sale. After I placed it in my cart, it said the item was unavailable, try again later. It was getting close to midnight (end of the sale) so I placed a Samsung dishwasher in my cart. It also said the item was unavailable, try again later. Sale went off at midnight. I tried to order each of the items early the next morning... wow, they are available - for at least an additional $150, depending on the brand.
That day I went into my local Costco and they had me call the online part of Costco (brick and mortar and online are two separate Costco entities). I spoke with a lady and she said they would honor the sale price, usually customary for 30 days, but I would need my tracking number. As soon as I receive a tracking number, call in again. I specifically asked if I needed anything for when I call back. She said no.
You guessed it. I just called them back and they cannot honor the sale price. Supervisor also said they cannot. They said there is no proof that I was told that earlier.
Very disappointed. Brick and mortar employees seem to be awesome. The online part of Costco lied to me. Isn't it a very odd coincidence that two products weren't available at midnight, but were both available early the next morning.