• CosplayHouse

Overview

CosplayHouse has a rating of 3 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CosplayHouse most frequently mention customer service problems. CosplayHouse ranks 7th among Cosplay sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Quality
    5
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So when I ask the customer service, the lady on the phone tells me that the costume won't be ready until NEXT WEEK.
  • So I ordered a costume from CosplayHouse and not only was it extremely late it looked nothing like the picture.
How would you rate CosplayHouse?
Top Positive Review

“Nice Costume, Worrying Delivery”

Samantha A.
5/18/17

I ordered a custom commission from this site about 3 months prior to the con I needed it for, and to be honest, I was worried if it was going to get to me in time. I called about a week before the con and the customer service person was very nice, and I was able to get my costume just 2 days later. The costume itself is beautiful and requires very few alterations! This is a good store to shop at as long as you order WELL in advance and you aren't afraid of phone calls!

Top Critical Review

“My item never arrived and they refuse to answer my emails”

Gabriel F.
2/3/18

My item never arrived and no amount of emails did anything to make them deliver the item, currently suing them but you know how international law works, it doesn't.

Reviews (32)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (6) costume (15) 3 weeks (3)
Thumbnail of user matthewl50
1 review
0 helpful votes
August 17th, 2016

For this being the cheapest alternative for buying a power ranger helmet this was a great place to buy from. I wear glasses and the helmet fits me perfectly and it's fairly easy to breathe out of. I just wish that the helmet itself would have a clean closed look to it. Otherwise you can't go wrong here.

Thumbnail of user deza1
1 review
0 helpful votes
November 4th, 2015

So, I ordered a commission costume(Marvel's Doctor Strange) 7 weeks before Halloween, I emailed them a few times, because I didn't realize that they needed more time for costumes they haven't made before. They got back to me the very next day every time. The finished product got here just in time and looked GREAT! I will definitely use them again

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Value
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Thumbnail of user fabianl22
1 review
0 helpful votes
June 21st, 2017

High quality delivered in no time and for low prices. I don't understand why so many ppl have problems with u guys._.

Thumbnail of user abip2
1 review
0 helpful votes
September 6th, 2016

I brought a costume from this website and it was my first time buying from this site, I loved it! The fit was perfect and the colour was so flattering! Will be ordering more in the future! :)

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Thumbnail of user elishac17
1 review
1 helpful vote
February 15th, 2014

I wanted to throw a party for my child's first birthday anniversary with cosplay theme. But I was worried about the costume for that event. But I am lucky to have a cosplayhouse online store where I explored and selected costumes in more easy and reliable way. I got the delivery on time and enjoyed that event completely. Thanks cosplayhouse for providing me the beautiful cosplay costume at best prices.

Thumbnail of user jordanf17
1 review
0 helpful votes
August 18th, 2016

This came just before the deadline in which we were needing it for a convention, which we are really pleased at. The cape, main suit, and gloves all feel really nice and fit very well. We are very happy that the pouches on the belt, are actually functioning pouches that can store items inside, which we weren't expecting at all. The belt is a bit of a generic size, which we need to adjust, but the decorations on the front are very nicely crafted out of wood. All of the costume fits very well, and is comfortable to wear around, especially in a convention environment. The mask doesnt quite fit properly,, with the small cowl bit getting swept to the side when moving, but we are going to be adjusting that slightly so that it doesnt move around, but it looks great on, as do the boot covers. They are very comfortable, and made of a soft foam material, which feels great to wear. I cant wait to have this on for the conventions and to show everyone.

Thumbnail of user martinezw
1 review
1 helpful vote
June 5th, 2014

Visiting cosplayhouse.com was a welcoming change, as I was fortunate enough to explore a wide variety of Cosplay Shoes. I am relatively new to the idea of Cosplaying, and I am a huge fan of Batman, therefore I ordered Nightwing Boots for an upcoming Batman themed party! They were very comfortable and helped me achieve the desired look which I was aiming for!

Thumbnail of user amandac47
1 review
2 helpful votes
December 11th, 2014

Looking cute is my life :P! It’s really easy for me to find cute Lolita coords, but it’s really hard to find cute shoes that match all of my styles……. I’m so glad to have found Cosplay House, they have a really large selection of Lolita shoes of all different styles and colors! It’s really fun to look through all of them, I want them allllll. They can also be tailor-made, which is a huge plus, because brand Lolita shoes can be expensive, and it’s good to know that these will fit you perfectly and are pretty affordable. Every shoe I bought from here is fantastic, will always come here to shop (:

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Thumbnail of user donaldv2
1 review
3 helpful votes
February 10th, 2014

I purchased vocaloid cosplay wig from cosplay house online store. Delivery was prompt and good services. Thanks..

Thumbnail of user kieronw2
1 review
0 helpful votes
August 17th, 2016

I ordered the cosplay on the 30th April 2016 and received the cosplay on the 22nd June 2016. Even though I asked for it to be a female version, it looks amazing and fits snug as. I love the entire fact that Cosplay House put a zip in that goes all the way to near the end of the top part of the red ranger cosplay and couldn't be happier with it.

I didn't expect it to come with blade blaster holster, but the cuffs, gloves and boot covers are amazing and the cuffs are not too tight, not too loose, but well enough snug so you can still move your wrist and hand around.

I would totally recommend this to anyone who wants to cosplay as MMPR Red Ranger/TyannoRenjaa Geki - Kyoryu Sentai JyuRenjaa!

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Thumbnail of user patricks52
1 review
1 helpful vote
November 28th, 2013

My relationship with cosplayhouse.com is very close to my heart. I first ordered a Marvel Comics Cosplay Prop - Spider-man Mask Version 03 for a fancy dress competition for my kid 6 years back. Since then I have been ordering things from cosplayhouse. Never had any problem regarding shipping or faulty products.

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From the business

Cosplay Costumes, Cosplay wigs, Cosplay Props, cosplay Shoes, Cosplay Boots, Tailor Made

Company Representative

Thumbnail of user seany5
Sean Y.

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