CosplayHouse has a rating of 3 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CosplayHouse most frequently mention customer service problems. CosplayHouse ranks 7th among Cosplay sites.
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I ordered a custom commission from this site about 3 months prior to the con I needed it for, and to be honest, I was worried if it was going to get to me in time. I called about a week before the con and the customer service person was very nice, and I was able to get my costume just 2 days later. The costume itself is beautiful and requires very few alterations! This is a good store to shop at as long as you order WELL in advance and you aren't afraid of phone calls!
My item never arrived and no amount of emails did anything to make them deliver the item, currently suing them but you know how international law works, it doesn't.
I ordered a custom commission from this site about 3 months prior to the con I needed it for, and to be honest, I was worried if it was going to get to me in time. I called about a week before the con and the customer service person was very nice, and I was able to get my costume just 2 days later. The costume itself is beautiful and requires very few alterations! This is a good store to shop at as long as you order WELL in advance and you aren't afraid of phone calls!
I comissioned a Loki costume from Cosplayhouse and it was absolutely wonderful. The costume was so well made and fit to the exact measurements I gave them. It also arrived very promptly in time for the convention I wore it to, and so many people loved my cosplay! The only downside i have is the helmet i ordered to go with it did not arrive in time but it wasn't too big of a deal since I made one in the place of it. They also gave me a partial refund for the helmets lateness. I was skeptical about this company after i had already purchased from them and read a lot of negative reviews. But they were a wonder to work with and i will definitely be purchasing from Cosplayhouse in the future. Thank you so much for the pleasant experience.
The sword looked exactly as pictured, and it had really nice attention to detail. It's pretty heavy, but I guess that just makes this more true to Cloud's actual buster sword, Whenever I go to conventions as Cloud, I get a lot of my pictures taken. I think the sword really helped. 10/10 will buy from Cosplay House for props again.
I have bought wigs and cosplay costumes from this website many times. The orders process relatively quick but the shipping is always fast c:
The costume i ordered was very basic and cheap because it didn't include any of the accessories. It was completed very quickly and shipped fast too.
Some problems occurred with the postal details and address of my package, where it was labelled to the wrong person, but the company was very honest and quick to contact me about it, giving me tracking details of the postal company. They were also quick to sort out the addressing issues and replied quickly to emails.
On receiving the package, the inside package has my name on it so i'm not sure whether the addressing problem was the postage company's fault. Accuracy-wise, the colour of the costume is different from the picture shown on the website, although everything else is the same. The colour difference is a bit annoying, but it's not bad enough to ruin the costume. I'm impressed with the design of it and where they chose to put the zippers etc.
For a quick, cheap costume, it's pretty much your money's worth. I appreciate the staff's quick response and honesty.
Cosplay Costumes, Cosplay wigs, Cosplay Props, cosplay Shoes, Cosplay Boots, Tailor Made