CosplayHouse

I was searching for a particular uniform for cosplay. They had a listing up but stated that it had never been created and you would be the first. I sent them numerous links to pictures of the uniform and got a guarantee from them that it would not have a $#*! he bought a blouse/shirt and pants.

I was searching for a particular uniform for cosplay. They had a listing up but stated that it had never been created and you would be the first. I sent them numerous links to pictures of the uniform and got a guarantee from them that it would not have a $#*!ey but a blouse/shirt and pants. Instead of using all of the information I sent them that had pictures of the undergarments and whatever, which I had offered to pay more for if the original pricing had been planning on using a $#*!ey or go get your own pants that are close, they decided to use pictures from a version of the uniform made to be fit over a model kit. They literally or re-created in adult human size the outfit to go on an 8 foot tall model.

Needless to say many of the details were horrendously off. Parts of the costume were completely absent.

The hat I received, after telling them I needed an extra large, fit my seven-year-old son perfectly. They didn't even want to remake the hat.

They informed me getting the blouse made and the pants made, even if I offered to pay more, would be impossible because they were out of that color fabric.

I would post photos but the only ones I have are after I soaked off all of their crap patches with acetone, replaced them at great expense, custom build parts of the costume that we're supposed to be stiff and Alma and handmade a number of props.

Scammed me out of around $800 for a custom commission. My last received order was crap, took ages, felt shoddy, didn't fit, and customer service was non-existent.

It's down, but if it does come back, do not order from them.

4 months ago I ordered some weapons and a cosplay. It took months for one of my items to arrive. It arrived broken. I emailed them various times asking for a refund and where my other items went. They insisted they refunded it but my bank statement tells another story. My other items never arrived. I spent $700 and I have nothing to show for it. They flat out ignore my emails... $#*!tiest service I've ever received. They scammed me big time

Please please do yourself a favour and don't order smth from them. I know they closed their business but if they ever reopen it or if you find any affiliated websites of them, don't order. Before I've ordered my cosplay i read reviews about them ofc and I wanted to believe that every cosplay website has some bad ones but they were in fact all true. After placing my order they said they could make it in 3 weeks. I never heard of them after 4 weeks and messaged them and after several days I EVENTUALLY got a reply saying that they need another 2 weeks. Once again I never heard of them and asked for information. They when told me they don't make this costume anymore? And want to refund my money in 10 days.
Except, they haven't. E-mailed them back several times asking for the promised refund and after another month of them ignoring my mails they just didn't exist on any kind of platform anymore. Luckily I filed a Paypal dispute and they could get my money back.
Paypal literally saved me a whole lot of trouble after this disaster experience.

Got scammed for 540 usd. Do not order from them unless you just want to get rid of your money. I never received my full costume and what i got was in poor quality made!

Lied about delivery date... more than once. Promised it was shipped. Found out the day before it was promised that it had shipped that day... from CHINA! My daughter missed her convention because the cosplay did not arrive until over one week after promised. Heartbroken kid and very angry Mom.

Props turn out broken and/or bended, however the small problems with the props could be fixed with tape and hot glue. THE PAINT JOB IS STUPID. It looks like a child has done it. Lucky enough this can be covered up by spray paint. I wouldn't suggest this site for props but for wigs and costumes as their wigs and costumes are good quality.
There should of been fragile tape and a better way to ship the prop. I don't want to return it due to the high price to ship it back and the company doesn't give full refunds

Do not use this company. This company stated that they would have my items ready for a party I was attending. I spent over 500 dollars on these items. When I inquired why I hadn't received them yet, they said they couldn't fulfill it in time. After having been told I would receive a complete refund, the company stated that they would issue the refund to me and cancel the order. A month later when I inquired into my refund, they stated that they had sent the items and never cancelled the order. Now they refuse to give me a refund. Absolutely terrible customer service.

They did not contact me in time about a few measurements on a pair of boots that I won't be receiving in time and they won't give me a refund. Don't purchase on this website, it's disgusting.

So I ordered a costume from CosplayHouse and not only was it extremely late it looked nothing like the picture. While i was waiting for it to arrive before a con I got a conformation email saying that they were starting it. Then 3 weeks past and i heard nothing. So I emailed their costumer service and they told me that they sent an email saying that they couldnt get it to me by my desired time. I was so annoyed that i asked them to cancle the order and they told me they couldnt because they already started to work on it... so i waited 3 more MONTHS for them to finally send it and when i got it, it looked nothing like the picture it wasnt made of cotton, they made it out of spandex which looked awful. I then asked if i could return it because it was not what i ordered but they told me no i cant get a refund because in their return policy it says"Tailor-made items such as costumes, shoes, wigs and props may have slight differences in color, design, style and materials". So if you are into buying things that might not be what you want then go right ahead but if you like to know what you are buying then i suggest you go sonewhere else.

They had a banner on their home page saying "Order by Oct 10 to get you costume in time for Halloween". I ordered on the 8th. On the 29th I called to double check the status of my costume because for the entire month the order said it had been "processed" but not shipped. So when I ask the customer service, the lady on the phone tells me that the costume won't be ready until NEXT WEEK. Long after Halloween is done. Since the costumes are "tailored" there are absolutely NO refunds. This will be my first AND last time ordering from their website.