Cooper University Health Care

I'm not surprised by all the bad reviews about this hospital. Drs uneducated, big egos, & get mad if you question them. It's a circus and there is a rotation of circus clowns that do not read the patient's chart to access the patient. They hit an artery during surgery & the care went downhill from there. Asked to have my father transferred & was told he wasn't stable & that if I wanted to transfer him I would have to find a dr to take him. In other words we will treat him & keep making one mistake after another. My father is suffering in this $#*! hole and nobody there is capable of handling the mistakes that they made & they want to keep running the same tests over & over again as well as do other procedures even though they haven't corrected one issue that was caused by them. We begged them for things we saw my father declining and told them, none of them bothered to notice the symptoms he was experiencing if we didn't point them out they wouldn't have been addressed until they were so bad my father is too weak, hasn't walked since the botched surgery, they did not get him up out of bed, he developed pneumonia & now another infection that has caused delirium and now they want to vent him. Please, please, please, take my advice and avoid this death trap, their own employees say they would not come to this hospital for care, that speaks volumes, & should tell you how horrible the care is hear. Mostly foreigner residents that see patients, I don't want a resident treating my father I want a seasoned dr that knows what they are doing. Forget about a good bedside manner, you won't get it, people who are not from this country do not understand the culture. They come here to make money & live their best life and are destroying the citizens. This hospital has more foreigners working than Americans & it's shameful. I'm not being disrespectful, I'm being honest about what I have witnessed in the 6 weeks my father has been suffering under inadequate care. Go anywhere but this hospital, they are killing people due to the lack of communication, constant rotating door or inexperienced doctors, even the nurses are contracted. I think it's due to the cost of malpractice insurance because I know this hospital has tons of lawsuits against them, why they haven't been shut down is beyond me. My family is lawyering up to put a stop from the horrible care my dad has received. There is so much more that happened & none of it good, but I think you should get the picture. Stay as far away from this place that you can. I'm going to blow Cooper up with bad reviews & won't stop until they fix the problems they have. They should humble themselves & take a look at all the bad reviews & ask why their own employees do want to be treated there? It's because they see the mistakes being made & how they handle them by lying and covering them up. They messed with the wrong one I know every single thing they did & they will not get away with it.

I would not send anyone to Cooper Hospital for medical treatment. I am diabetic and need to have an early morning appointment for my condition. First thing they did was to change my surgery arrival time from 7:00 am to 2:30 pm leaving over 14 hours for not have anything to eat or drink at this time.

After I arrived and was prepared for surgery the time was now 4:30 pm. At that time they informed me that my operation time had changed to 6:00 pm. About 5 minutes later my surgery was cancelled telling me that one of the doctors (Dr. Bowen, Heart Surgeon) could not stay for my procedure. The hospital did not care that I was a diabetic, did not care I had to cancel a shoulder replacement that same day for my wife to schedule my critical operation. Did not care that I had to arrange a ride to the hospital and home for myself and my wife. Did not care that I had had to stop my blood thinners for AFib for 4 days putting me at risk for a stroke. And what makes it even worse is that nobody from the hospital even call me the next day to try to make it right. I was made to feel like I was just a piece of meat, just money in their bank account. They sent us home with a parking voucher to get our car out of the garage. My day ended with me going over 17 hours without having anything to eat or drink. Cooper Hospital tells you that " Cooper Cares " "Treatment First".
I am now making arrangements to go to University of Penn Hospital.
Respectfully,
Joe O

If you do not have a severe wound, gun shot, knife, metal object protruding from any part of your body, if you are not visibly showing any signs of blood coming out of any part of your body, please stay away from Cooper Hospital. In the past 10 years Cooper Hospital university has gone down the drain service sucks. Patient care sucks. Quality of care sucks no one cares. They suck. Nurses look depleted. There aren't enough doctors. They leave you for hours on end without checking on you. You have to have someone there to speak up for you to find your nurse and find your doctor and harass the staff. My grandmother is a type one diabetic she came in the emergency room because she was vomiting and lightheaded and wasn't sure why it took them over three hours to bring her into the emergency hallway bed. The next two hours they began to draw blood and they were able to get her into a CAT scan but then 6-7 hours to get her mri they didn't check her sugar levels till we demanded it we told them she needed to eat. They advised may be not eating or because of her upcoming mri but that didn't happen for 6-7 hours later! She finally ate something but still waited. That time! We told the staff mutiple times about her diabetes and no one gave her shots when she opens up her bag to give herself a shot they told her she couldn't do that but still didn't administer it for her through the hospital! This is the worst emergency experience I have ever had! Stay away from here! It is 2:39sm and we are just getting home we were admitted at 11:30am!

In June of 2023 I was notified of a refund due me from an over bill from 2021. Credit was never cut and 4 or 5 phone called later and a couple of months later the refund on MyCooper portal disappeared, and a new refund showed up on Aug1. Waited until the month was over and started calling again, was told multiple stories of how they would look into it and of course never had a return call. One girl even went so far as to tell me the credit card company would not allow them to do a credit to the card, although all the information was confirmed it was correct, another girl said if it wasn't addressed by the end of business that day she would make sure a check was sent out that week. NOTHING ever moves forward and I have yet to see a credit to my card nor a check. Every time I call we have to start at the beginning and it ends up at the same point. It's all BS with their billing dept. NEVER pay up front prior to insurance submitted, you will never see your money again.

I was at Cooper hospital in October 2022. I went there for breathing problems. I was seen by Dr. Racheal Jennings and her Resident Doctors. Tara and Christina. I had to get scoped. The resident Doctor (Tara) did the procedure. It was very painful. Dr. Rachel, ordered her to go so far up my nose that I gagged. This was purposely done out of retaliation. I can't believe that, these Doctors are behaving in this manner. I can't help but wonder how many other people they've hurt.

Monica Atkinson is the worst doctor ever, she ignored me for a week knowing I was without my thyroid medication and refused to fill it or contact me. I called every day for over a week and no response. This isn't the first time either. He is cold, arrogant and has no bedside manners. I will never recommend anyone to see her ever. She should be ashamed of herself.

I was waiting on my grandmother today for a procedure and I went to use the bathroom near Starbucks! Well I walked out was completely disgusting blood on the floor of the handicap stall, middle stall had pee everywhere and first stall had not been flushed or was backed up so I walked out aftwr taking a picture of the blood on the floor. I spoke to a security guard who said she had called multiple times about the issue

A 2 Billion Dollar Expansion...at the cost of who!?!? And on top of it they're bragging about it...am I missing something here!?!?

The phone system is deplorable. Besides exorbitant wait times, you simply can not get in touch with a doctor's office directly.
Getting medical records is like climbing Kilimanjaro.
It is a shame, the nursing and medical care is pretty good but I will never recommend anyone go there due to the communication system.
Who has time to sit on hold for 30 plus minutes every time!

I have been seeing a Cooper primary care physician for over 15 years and I have been watching the office decline in its ability to handle patients. I am routinely on hold for 25-30 minutes to schedule appointments. If I want to do anything else, like find out when I can pick up a report or a letter I'm on hold over an hour before the automated system disconnects me. You might think the use of the MYCOOPER app would ease the communication issues but instead it compounds them. The doctors offices are slow to respond if they respond at all. I love my doctors but I really despise how Cooper has connected them into a relationship with every other Cooper facility because Cooper sucks

I'd give 0 stars if I could. I spoke with Stephanie from billing inquiring about a bill that I thought had been resolved months ago yet getting letters from a collection company on money we do not owe. My mom is as getting charge $30 for every primary dr visit. However per her insurance policy she doesn't have a co pay for her primary. Went through this whole thing with the insurance company and billing department months ago. Thought it had been resolved. She said they had no record of this and wanted to know when and who I spoke to. I didn't have my notes on hand nor should I have to. She said she had other "calls" to take and couldn't help me. Like if I didnt have a date and name it never happened and I wasn't going to be helped. That is irrelevant. Let's fix the issue once again shall we? However, she wasn't even listening to the issue. I asked to speak to someone that could help with this call. Gave me a whole run around about speaking to a supervisor. Put me on hold numerous times with a variety of excuses. Finally, she was on the phone. I said I would wait. After playing this pathetic run around of not letting me speak to someone who could help, she put me on the phone with Jennifer who was just hostile and terribly unprofessional. Her customer service skills were lacking to say the least. Truly obstinate and unhelpful. Again,instead of looking into the issue at hand was focused on me not knowing off hand the date and who I spoke to in the past. No record of it. I'm sure my insurance company has a record of it and I know I have it all written down somewhere. However, that's not even what's important. They didn't want to look into the issue. Just rude with an attitude to the very end of the conversation trying to get help. I finally said, "I'll just wait for the supervisor," because clearly she had no intention of doing her job. Jennifer ended with. "You do that ma'am." Worst customer service I have ever experienced. It really shouldn't be this hard. When you have people that can't listen to your situation and just have an attitude they are clearly not fit for this job. We need people in these positions that are good communicators and want to help patients with their billing issues. These ladies need to go work for Ez-Pass.

It's impossible to see a Dr when needed in due time. Also horrible communicating w the central number system to get the appt in the 1st place. My appts were made at wrong Dr office 2xs now n I was very concerned w a lump. Something has change here.

They deserve no stars. I sent in a check for a partial payment. They deposited the check in the amount that was owed on the account. Resulting in an extra 300 taken out of my account. I called them and was told they would investigate and refund money in 4 to 6 weeks. Now going to file a complaint with my bank.

I can't figure out why this billing dept. Won't learn how to bill properly. Bill the VA not the Veteran! You will be paid by the VA. Medicare the rest

1.No communication btw nurse/patient w switch of my in take nurse prior to a 4 to 6 hr surgery I was having, nurse PROMISED she would stay til I went back. A nurse in black SCRUBS WHO NEEDS TO B FIRED! Came barreling in never introduced herself. I asked her 2 times to put my belongings in locker I am the patient this nurse had audacity to tell me to wait til she was done signing off on my info. I am in middle of hall ready to be wheeled in for surgery after I waited an extra 1 and 1/2 cause surgeon had to do emergency surgery. I waited patiently, which by the way I was told after there were other surgeons in his area of expertise who could of completely this Emergency surgery that had to b done. Now I get rushed to go back and nurse completely disregarded me. Then made a scene about my things, said hard to deal w two things at once. Well put the bag in locker then finish up my info to go back to surgery the way I asked! Not her way. An I the patient or is she?
ALL LIES ABOUT HAVING MY OWN ROOM, NO FOOD FROM 9:30 nite before now following nite after surgery literally they rolled me at 10pm still w no food when they wake me. REALLY. It was total disaster! I got stuck in a 23 hr holding area instead NO SLEEP NONE. I was wild.
My SURGEON LITERALLY PROMISED ME MY OWN ROOM EVEN UP TO DAY OF SURGERY

The aggressive security guard told us to go to another hospital, because our visitor passes were not visible. I was amazed at such despicable behavior. We weren't shopping for shoes. Our loved one is sick at this hospital, how can we just go to another one?

Worse ER experience ever. For a time they could not locate my mother who has advanced Alzheimer's. Then attempted to transport her to wrong address. When finally returned was still bloodied and in need of clean up. Many times calls to find out information were disconnected. Some one as compromised as this should have been allowed a person to come in with the patient irregardless of Covid. How can care be given when she can not speak for herself. A scared, anxious, confused, and irrational woman was alone for over 12 hours. It is a disgrace.

I went to see a doctor about two months ago who prescribed an MRI. Couldn't get an appointment for two months. As it turns out, the day I was supposed to go there was a snowstorm and, since I', a senior citizen, I called to reschedule. Well that will take another two or three months. I told her to forget it and that I would find another doctor.

We have had two very recent horrid experiences with them at two different locations! This organization hasn't a clue how to treat children! Our reviews can be viewed at both locations.

You may have a day of relief after your injection but that will disappear after the time
They call you from your injection. And you go back to feeling like you did before the
Injection and when you call them to discuss they will say you may need another
Injection before you are able to feel better. Don't believe the hype! Another bill
Is coming your way. I am sure like others feel that they are getting the run around
And not getting the care they were assured from the beginning. You're not! After 3 epidural injections and no script for physical therapy when asked for one, that they do
Not want you to return to normal but to their surgeons for further evaluation.

These comments may seem drastic and scary but very true of the experience I have
Had with these physicians. Neither Voorhees or Camden will make your troubles
Go away. I hope this comment made by me will help someone else who is in pain
And looking for help.

I visited again at the new facility in Turnersville and so I chatted with a friend and one of the employees and from what I was hearing this person discussed is that even though they enjoy working there it's been a horrible, hostile work environment, no one is able to discussion with the OM ( office manager) that if an employee is doing something that they no is not acceptable to the Cooper Health standards the employee stated that nothing will be corrected, lateness, on cellphones, extended lunch breaks, non work related conversations as I stated before I am a senior person and the conversations that I have heard is very unpleasant and unprofessional to have. I hope that something or someone comes to this office and sees and hears what is occurring at that location

They dont care about their patients. They put psychiatric patients in the same room as drug addicts not caring about the patients mental health and well being.

Had an nuclear stress test done on July 1,2021 and as of July 12, I still hadn't been informed! I went onto their site and even there it wasn't posted. Worse patient service I've seen to date and I'm 65!