Cool Family Tee has a rating of 4.9 stars from 208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Family Tee most frequently mention customer service, quality products, and timely manner. Cool Family Tee ranks 7th among Personalized Gifts sites.
Amazing customer service - very polite and knowledgeable about their products. Easy to place an order and items are of excellent quality.
I ordered a shirt for my mother in law for Christmas on 12/9 and it's not going to show up on time. Tried contacting company but no response. Item just now shipped out 11 days after I placed my order. I'm disappointed in the lack of communication, time it took to process the order and not being informed ahead of time it would take that long to process. Shouldn't take 3 weeks to get a shirt, especially if I'm having to pay for shipping. Will never do business with this company ever again and will definitely not recommend.
Amazing customer service - very polite and knowledgeable about their products. Easy to place an order and items are of excellent quality.
I ordered a shirt for my mother in law for Christmas on 12/9 and it's not going to show up on time. Tried contacting company but no response. Item just now shipped out 11 days after I placed my order. I'm disappointed in the lack of communication, time it took to process the order and not being informed ahead of time it would take that long to process. Shouldn't take 3 weeks to get a shirt, especially if I'm having to pay for shipping. Will never do business with this company ever again and will definitely not recommend.
Tip for consumers:
Avoid this company
Products used:
Hoodie
Unique designs, premium fabric, comfy material and the order arrived on time! Got great compliments on almost all the shirts I bought from this vendor.
Please. Do not do business with this company. I paid over $120 that I saved a long time for and they stole my money. I contacted them many time's and no response. They were paid by PayPal and never bothered to respond to numerous requests to know where my gifts were. I will provide anyone who is interested all the follow up and documents proving payment. If you buy from them they will steal from you like they did from me. Don't do it.
Tip for consumers:
I think it was helpful to know that they didn’t care about their customer
Products used:
I used no product because I paid for a specially made item and they never delivered or followed up. PLEASE DO NOT BUY FROM THIS COMPANY
I ordered a tee shirt in my normal size but when I received it the shirt was too small. I contacted customer service to get a replacement or refund ( the shirt cost me $38). They told me that the shirt and size was what I ordered so they wouldn't replace it or refund my money. I asked again what the problem with replacing my shirt for a different size was and they just said I got what I ordered. When I asked if they were just gonna steal my money since I didn't have a shirt I could wear, they never responded again to any of my emails.
Tip for consumers:
Don't order from this site because they aren't reputable
Products used:
Ordered a shirt I could not wear and got no refund
Smooth service. From ordering to the approval process, everything was highly streamlined. Quick checkout, top-quality products, superb designs and competitive prices. I am a big fan of this website.
I want to know how can I contact y'all because I think I have not get no email from y'all and I think I put the wrong email down so somebody getting contact with me please
Great website to buy everyday apparel and gifts items. A wide range of new designs available and very affordable products for the whole family. 100% recommended.
Received my item damaged and wanted a replacement. Attempted to file a claim with there system and it was unable to locate my order. Send numerous emails with no response. Be prepared to toss your money out the window if the purchase does not go right.
Products used:
Order many personal gifts. The last was a picture for Father's Day that came damaged.
I was impressed by the speedy delivery of the shirts at such fair prices. Amazing fabric quality, fabulous designs and flawless printing. I would highly recommend this website to everyone.
Very efficient customer service and premium quality hoodies delivered on time. Very affordable prices as well. I'd highly recommend this website to everyone.
This company is a scam, I ordered a sweat shirt for a Christmas gift on 12/13/22 and I still have not received it. I have called and I can't get anyone. I've emailed a few times with no response. Save yourself from a headache and don't order anything from this company!
Tip for consumers:
Stay away, scam company
Products used:
Sweat shirt
Seamless communication, they provided timely updates and dispatched my order quickly. Amazing service and superb quality t-shirts and hoodies! I will definitely recommend this website to everyone.
Bought my fourth tee from this website and it has been a smooth ride. Excellent quality products with an excellent price. Quick delivery as well. Highly recommend this service.
Bought medium women's shirt and when I received it it would not of fit a child. It was like an extra small size. Design was good but wouldn't fit and paid a lot for the shirt
Tip for consumers:
Order twice as big of size as you want and it might be your size. The kids shirt is bigger in size than the ladies. They will not return it. They are very expensive.
Products used:
Ordered shirt and too small according to their size charts. They would not return for bigger size. Stuck with item.
Amazing designs and easy to use website. Delivery took a little longer than I originally anticipated but that is fine considering the current situation with the pandemic and all. Will definitely buy again.
User friendly website, tons of designs, amazing product selection and simple ordering process. My order was made exactly as shown in the picture on their site. Absolutely happy with the entire experience.
User friendly and resourceful website. They have designs on every topic of my interest. Products are also high quality. Customer service is super helpful. Thanks.
My shirts were excellent quality. Beautiful designs, good quality fabric and accurate sizing. Second time buying from these guys. Very pleased with everything I got.
Nice customer service. Easy to work with and responsive. They quickly rectified the issue related to my order. Thank you very much for your help.
Amazing customer service and high quality products. My shipment arrived as promised and was in good shape. Would recommend this website to everyone.
Adorable shirts and I love the material they used. Very impressive customer service that kept me updated until I got my shipment. Highly recommended.
Amazing products and even better customer service. They responded quickly and rectified the concerns right away. Shipping speed was also quick. Very pleased.
Love my shirt. It arrived in less than 10 days or ordering and was in amazing quality. Fit well, warm and comfy. I look forward to doing business with them again.
Awesome customer service and fantastic shirts. Not to mention prices and delivery speed was exceptional as well. I would buy again for sure.
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