• Sam's Motorsports

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Overview

Sam's Motorsports has a rating of 1 star from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. Sam's Motorsports ranks 683rd among Auto Parts sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
How would you rate Sam's Motorsports?
Top Critical Review

“Fender flares 1996 chevy Tahoe LS”

Brian L.
3/25/22

STOLE $70 from me. Most companies have a restocking fee which I fully understood purching from you. 20% I also understand that under circumstances of which a customer does not like the fit (in my case the product didn't cover as much as I thought it would. Just like my old set). That should give the customer the right to return the product with free shipping. That's the right thing to do in business practice. With this situation it's full on stealing from the customer. Customer understands the items need to be returned in sales condition. (Mine is. Never took out of the wrapping) a 30 day money back guarantee it says. (Under their rules ofcourse). Amazon would have taken the return no question. When I told them I wanted to return and get a refund because I didn't like the fit. I was told to send pictures. (I did). Then I was told that they've never had any complaints regarding fit if this product for years. "Its a perfect fit". That wasn't my complaint. My complaint was I didn't like the way it fit. I wanted a different fit or look. So they would not except my reasoning for wanting to return the item. According to them, the product fits. And just because I don't like the fit. That's NO liable reason for me to return for a different product or my money back. After many unsuccessful attempts at a remedy. They finally gave me a return code (which was stated in their return policy that I needed to return products or it would not be excepted as a return from the company). I went to the UPS and USPS stores and asked for delivery. Both told me to return the product would cost ME $50. That's $50 plus a 20% restocking fee. Soooooo of my original payment of $70. That leaves me with a return of $6 from my original purchase price. Fool me once but not twice. I will make sure to NEVER do business with the likes of your company again. If ANYONE looks for recommendations for automotive parts you will not be getting an endorsements from my company. Your Loss CROOKS! THEIFS!

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user brianl1664
1 review
0 helpful votes
March 25th, 2022

STOLE $70 from me.
Most companies have a restocking fee which I fully understood purching from you. 20% I also understand that under circumstances of which a customer does not like the fit (in my case the product didn't cover as much as I thought it would. Just like my old set). That should give the customer the right to return the product with free shipping. That's the right thing to do in business practice. With this situation it's full on stealing from the customer.
Customer understands the items need to be returned in sales condition. (Mine is. Never took out of the wrapping) a 30 day money back guarantee it says. (Under their rules ofcourse). Amazon would have taken the return no question. When I told them I wanted to return and get a refund because I didn't like the fit. I was told to send pictures. (I did). Then I was told that they've never had any complaints regarding fit if this product for years. "Its a perfect fit".
That wasn't my complaint. My complaint was I didn't like the way it fit. I wanted a different fit or look. So they would not except my reasoning for wanting to return the item. According to them, the product fits. And just because I don't like the fit. That's NO liable reason for me to return for a different product or my money back.
After many unsuccessful attempts at a remedy.
They finally gave me a return code (which was stated in their return policy that I needed to return products or it would not be excepted as a return from the company). I went to the UPS and USPS stores and asked for delivery.
Both told me to return the product would cost ME $50. That's $50 plus a 20% restocking fee.
Soooooo of my original payment of $70. That leaves me with a return of $6 from my original purchase price.

Fool me once but not twice. I will make sure to NEVER do business with the likes of your company again. If ANYONE looks for recommendations for automotive parts you will not be getting an endorsements from my company.
Your Loss CROOKS! THEIFS!

Tip for consumers:
a restocking fee which I fully understood. Customer don't like or want the product would be refunded

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianm25
1 review
1 helpful vote
March 27th, 2012

This is the worst company that i have ever! Not only are that not able to deal with orders quickly. When you call customer service number you get a answering machine then if you even get a call back! It took 3 email and 2 massages. Then i got a call from someone On my phone there was a weird number and it side that it was from OH that was all not company name! To top it all of most unprofessional pompous $#*! on the other end. THIS SITE SUCKED!

Thumbnail of user laughingj
1 review
1 helpful vote
July 3rd, 2010

Horrible company if it can be called that. Speaking with them about your order is frustrating and enough to piss any one off. There is no common respect, or for that matter no respect for their customers. Ordered one expensive part and never received and they told me I was lieing and parts never get lost or not received. Do NOT order from these crooks. Worst online shopping experience ever.

Thumbnail of user rw1
1 review
1 helpful vote
July 29th, 2010

Horrible company. Sells junk, my foglights were delivered broken and the company is giving me the run around returning them. I'm not sure it'll happen at all. They don't answer any question what so ever. Do not buy from them.

Thumbnail of user chrisy
1 review
3 helpful votes
August 11th, 2009

Ripoff, sells cheap junk, look alikes of the real thing. NEVER shop here. O, if you want to return something, or it's broken, all you can hope to get is store crecit

Thumbnail of user philw
1 review
1 helpful vote
November 25th, 2010

Crap just like everyone else said... took 2 1/2 months to get my $#*! strait with theese fools. Just like everybody else sent me the wrong parts told me i was wrong and didnt know what i was talking about when they were clearly wrong... extremly frusterating dealing with them took their sweet time responding to emails and good luck trying to call them their phone doesnt work... i finally got my parts and it came with a 30 amp fuse when the instructions that came w it clearly state DO NOT USE NE FUSE BIGGER THAN 20 AMPS OR FUSE WILL MELT. Seriously haha this sites a joke oh and i ordered headlight housings they came looked nothing like the ones in the picture on their site and they were glued together crooked there for not fitting nothing but junk

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About the business

Cool Car Parts Online is your source of cheap truck accessories and performance parts. We carry cheap headlights, tonneau covers, side step bars and many more accessories.

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