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Claim Your BusinessCookStore has a rating of 2.77 stars from 619 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CookStore most frequently mention customer service, credit card, and business days problems. CookStore ranks 1st among Cookware sites.
All of my purchases from this website were great purchases. In 2016 I blender and coffee maker both of which are still operational. 2020 I purchased aDelongi convection oven still operational and in 2021 I purchased a knife sharpener, a boning and slicing/carving knife and a food processor and never had a problem with any of these purchases. I am sorry to know that my fellow consumers have had so many bad experiences
I used to buy a lot of equipment from them from 2020 to 2022 in spring. They always delivered and replaced broken items, if needed. My last order was Nov 22 and the stuff never arrived. In Jan 2023 I tried contacting them and found out, they went out of business. The credit card charge was easy to get back. I wonder what happened, they used to be my #1 store for hight quality kitchen items. Good prices also.
This was my first time ordering from your company. I purchased The KitchenAid - 11 Pc Hard Anodized Induction Nonstick Cookware Set + KitchenAid - 11.25" Hard Anodized Induction Nonstick Grill Pan. The products arrived in pretty good order and ahead of the expected date. Very happy with the purchase price and product itself... their quality is amazing! Thank you Cook Store! I'll be back for more :)
Products used:
Cookware Set
This is our third purchase from the Cook Store and are very pleased with the breadth and quality of the merchandise it sells.
I have made several purchases from CookStore in the past year. All purchases arrived on time or earlier. The pricing was in each case less than elsewhere and the free shipping was a bonus. I would recommend shopping CookStore with confidence based on my experience.
Purchased mixer on line, all went well. It was easy shopping. I was at the cottage when my mixer was delivered so my neighbours who picked it up for me
Would definitely use Cookstore again
Thank You
Purchased a Jura Ena 8 and received it within 6 business days. I'm really enjoying my machine and am looking forward to buying more products from the Cook Store!
Great service! Very nice team to deal with and great shipping. I would very happily deal with this team again and will recommend my friends do the same
My wife could not have been happier with her order. We will be back for more cooking items in the very near future!
Package was delayed but to be expected due to the virus everywhere. The products I did receive are top quality.
Great deal, much better sale than Walmart or amazon offering. Love my new mixer by bodum. Compared online through a few sites and found cookstore.ca had much better sales than the usual big online stores.
I went to every kitchen store in the city and couldn't find the salt/pepper mill combo unit that I was looking for. I even went to specialty restaurant stores. I didn't want the plastic cheaper kind because this is a Christmas gift. So I went on your website and found several but narrowed my search down to two mills that I liked. I used your 'Chat' feature and spoke with Jim and told him how I definitely need this item by December 18 and he helped me choose between the two mills and assured me that I would receive it by my deadline. Needless to say, it arrived in perfect shape and within 3 business days of placing the order! The price was extremely reasonable and impressive too. Next time I'll save time and money by going directly to your website instead of driving all over the city and coming home empty-handed. Well done Cookstore!
: Great! Received my order today and everything was there and in good condition. Will definitely use your site again.
I received the items really fast and tried them out a day later. Great Lodge quality and I am looking forward to many years of good use!
Rating
Dependable and fast service - much appreciated in these trying times! Items were well packaged and exactly as described. Will definitely order again!
Products used:
Kitchen torch, creme brulee dishes, garlic press, petit four liners.
It took longer than expected to get my purchase, but I understand it was not necessarily under your control. While I waited, the product I purchased became on sale. When I wrote to ask if i could benefit from that sale price, I was impressed. In less than 10 minutes, you applied a credit to my card, even before I got an answer. Thanks!
Great Product. Well it's Wolf, so can't go wrong there! However, Fantastic Service at the Cook Store!... This company is very easy to deal with, and have a really great selection of equipment for the novice cook, right through to full restaurant grade equipment. Very impressed... I will be back and will certainly tell my friends, and fellow chefs!
I was really pleased with the service I received from the Cook Store. They kept me well informed on the progress of my order. It was shipped in a very timely manner. Thank you very much!
Rating:
It took a while for the package to be shipped and arrive, but I understand that Covid got in the way. It was well packaged, which was important as it was breakable. Happy with the purchase... thank you.
Service was excellent.
Supply was back ordered and I was kept up to date throughout the whole process.
Staff were courteous and knowledgeable. I never felt my questions were a bother.
I will shop here again and recommend the store to my family and friends.
Thanks
Associates extremely knowledgeable and helpful. Asked many questions about the product which demonstrated knowledge of associates. Product great
Rating: 5
I don t have the product for long but it was a really great experience so far. Fast delivery, and the robot is very well made. Also very proud to buy such a good product from Canada, and the price is so competitive.
Products used:
Bellini - Intelli Kitchen Master - BMKM510CL
I recently ordered a Jura coffee machine (high end) and had amazing service from the beginning to my order to the end. It arrived ahead of schedule and in perfect condition. I'll order from them again! Thanks for your great service. Also, a huge shout-out to all those hardworking Windsor Ontario workers who have been keeping us all very happy during Covid-19!
Products used:
Jura Coffee machine
Spoke with customer representative who was friendly and knowledgeable, very helpful in helping me make the right purchase decision. Received follow-up on delivery status. Very pleased with my purchase and will continue to deal with Cookstore.ca!.
Store View: CookStore.ca
Message: I ordered a pizza oven as a gift for my son. The oven met and exceeded both his and my expectations. My initial order was easily processed. Upon request for information on the oven's delivery status, a customer representative promptly addressed my query to my complete satisfaction. The delivery was handled very efficiently. Thank you for a great experience!
Dennis
Very good service. Chloe M. Was great in answering my questions on the status of my order. I received my order and I am very pleased by the service I got.
I received my purchase in satisfactory time, the price was good it was cheaper than here and with the free shipping I came out ahead. I would order again. Best part it was Canadian.
100% Canadian. Free Shipping over $99. Top brands like KitchenAid, All-Clad, Lodge, Cuisinart, Riedel, Technivorm and More.
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