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Claim Your BusinessCookStore has a rating of 2.77 stars from 619 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CookStore most frequently mention customer service, credit card, and business days problems. CookStore ranks 2nd among Cookware sites.
All of my purchases from this website were great purchases. In 2016 I blender and coffee maker both of which are still operational. 2020 I purchased aDelongi convection oven still operational and in 2021 I purchased a knife sharpener, a boning and slicing/carving knife and a food processor and never had a problem with any of these purchases. I am sorry to know that my fellow consumers have had so many bad experiences
I used to buy a lot of equipment from them from 2020 to 2022 in spring. They always delivered and replaced broken items, if needed. My last order was Nov 22 and the stuff never arrived. In Jan 2023 I tried contacting them and found out, they went out of business. The credit card charge was easy to get back. I wonder what happened, they used to be my #1 store for hight quality kitchen items. Good prices also.
Cookstore.ca is a fraudulent website. They are happy to take your money but will never actually ship your order. Everything I ordered was marked "in-stock" and said it would "ship within 12-14 days". It has now been 2 months and I have not received my items or any updates. Customer Service is no longer responding. I will be forced to complete a chargeback in order to get my money back from these scammers. Avoid them at all costs and support another retailer who actually wants your business.
Tip for consumers:
They will steal your money and never ship your order - BUYER BEWARE.
Products used:
They never sent my order.
Cookstore took my money and after several emails apologized for the one month delay in delivery. That was their last communication despite several follow up emails from me when there was still no delivery. 2 1/2 months later I have not received my order. A little (unfortunately subsequent) research on the web showed their "store" to be a rented warehouse. The company last listing on any Ontario business registry is 2011. Lesson learned - do your research first if you and your friends have never heard of the enterprise. Be warned!
Too bad because I wanted to buy Canadian
Tip for consumers:
Do not buy from this vendor.
Products used:
Never received
The most recent positive reviews here date back to 2020. Clearly the site is still operating under the guise of being in business and simply taking people's money with no intent of shipping product.
Submitted a dispute claim with Visa for the $500 coffee maker I purchased as a Christmas gift. Takes up to 30 days to confirm the outcome and whether I'll get a refund.
The fact that they didn't charged tax should have cued me right away that something was fishy.
Thought I was a savvy online shopper. Won't make the same mistake again.
This deserves 0 stars, but I'm forced to give it a star. I ordered my espresso machine in Oct 2022. It still has not arrived! Rip off! Do not buy anything from this store. No response from so called customer service after repeated emails to them. Initially they did and then disappeared with my money.
Tip for consumers:
Do not BUY from this company.
Products used:
I ordered a coffee machine which has never arrived.
I ordered a Emile Henry stewpot Jan 2022. The site did say that there would be a two week delay. It's been 11 months now and I'm still waiting. They never proactively provide me with updates; I have to chase them each time. I've complained so much that they have thrown in an All Clad whisk. I managed to buy the product from another provider but am hanging out for this one as I want to give it as a gift. Not sure what year I'll receive it. They've got the money, I've got nothing.
I ordered a product on August 30 2022. It has been over 4 months and a new year has passed. The product never arrived.
I have emailed customer service for a refund 5+ times. I have called them every day. No one answers your emails or picks up the phone. I do not believe this is a working phone line.
They refuse to offer a refund for a product they never sent. All the reviews on their site are fake. Look at all the downvotes on their reviews! This store is a scam.
Tip for consumers:
Do not order from this site it is a scam
Products used:
None, they took my money and never sent the products.
Order at your peril. You will NEVER receive and please don't believe their website reviews especially as Canadian-based. Slow delivery = NO delivery.
Tip for consumers:
Just don't
Products used:
None arrived...!!
Hi,
I can't express how bad this site service is. I made an order months ago, my credit card has been charged right away and I'm still waiting for my goods.
Contacted the "helpdesk" many times. Every time, I've been told to wait 2-4 weeks. It's 12 weeks now. They refuse to refund pretending that the order is sent to "shipping".
It's so bad. Please, do yourself a favor and don't buy from this store.
Tip for consumers:
Go somewhere else.
Products used:
Espresso machine and grinder
I ordered a frying pan from them and received confirmation of my purchase right away. A week and a half gone by and no update on when I will get my pan. I tried messaging them through email and website and no response. They also blocked me from seeing their website all together after I messaged them. Now I have no way to reach them. Please believe all the negative reviews on cookstore. They are a scam
Products used:
Nothing. I never got my product
Google reviews list it as closed, it is not they'll take your money and ghost you. I've tried calling, email and visiting (I'm 50km away). No answers. On visiting the lights are on and there were a few vehicles in the lot. Signage is still there. Google maps has it blocked out but it's there. I'm going to assume it's a failing or failed business. What I question as being fraudulent is that they have a post holidays 24hr sale going on. It's been up for five days or more now on their web site. Do not give these folks your credit card number, they'll take your money and that'll be the last you'll hear. You'll get a confirmation email but that'll be it. See CBC bit on Cook Store January 20,2023.
Tip for consumers:
Do not do business with Cook Store!
Products used:
None not one of the three items I ordered ever came despite them being listed as in stock. 14-16 days shipping time. It’s been over a month and a half.
Do not be enticed by the discounts on the items, it has been two months since I ordered my product; Everything that you think is in-stock isn't in-stock, it doesn't even exist in their warehouse that also doesn't exist. The customer service are liars. I feel sorry for myself as I have only seen the bad reviews now. Please share with those who might be at risk.
I had put my order in on December 2nd and the Shop app never updated past the first chunk of "shipping". I emailed twice and called once with no replies whatsoever, and then googled reviews. Should have googled beforehand, lesson learned. Clearly a front for a fraud and scam account. Will be going to my credit card company and getting a chargeback/return from them.
Tip for consumers:
They're a scam, don't use.
0 star would be more appropriate. I ordered a few products in December and never received them after weeks of trying to talk to someone from their customer service. I would not recommend this company unless you have money to loose. Buy somewhere else...
I told them I'd write a bad review so here goes.
Numerous confirmations that our order (from NOVEMBER) would ship by December because of "supply chain" issues, which is total BS. December came and left so they decided to stop answering my emails.
Sure hope I get a refund out of this lousy company.
Tip for consumers:
BUY ELSEWHERE
Products used:
NONE
You order items which they say are in stock. Then when it comes time to ship (which also takes forever and a day), there are items which you ordered that are no longer available. The absolutely worst online service i have ever witnessed.
Delivery and service are questionable, this is my first and most likely last order through cookstore
CAVEAT EMPTOR - If you like throwing your money out the window - shop here. They will charge your credit card right away and never deliver your items. Three months later and nothing delivered. You can't speak to anyone directly here because their phone goes in a loop and is not answered and once your emails start going in a negative direction due to non-shipment, all email communication is cut off. These guys are beyond dirty. Read all the reviews, here and elsewhere. FRAUDULENT COMPANY
Tip for consumers:
Just Don't
Products used:
nothing arrived
Tried to Place order on line, however not sure about the accessories I was ordering if they were the correct match for the oven, so tried numerous times to call but no luck, left items in cart which generated a personal e mail from them, however even the direct line to this person was unsuccessful got excited then let down. I will probably follow friends advise and try lapizzashop.ca. Good luck!
I PURCHASED A PIZZA OVEN 4000$ AND GOOD LUCK TALKING TO SOMEONE
YOU OPEN A TICKET AND THEN THEY REPY AND CLOSE THE TICKET WITH NO IDEAL OF SERVICE OR DELIVERY
STAY AWAY. STILL TRYING TO GET MY MONEY BACK!
This is a scam website Don't buy things here Scam website Scam website Scam website Scam website
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Scam website Scam website Scam website
I waited over 2 months for my order. I called in several times looking for an update, and had to leave voicemail messages which I found sketchy. Nobody ever called back. I wrote emails to complain, and it received an automatic response with the next action item being "awaiting customer response" asking me to confirm if I should want them to proceed with the customer service ticket. Also sketchy. The only time I could speak to an actual person was when I told the automated system I wanted to place a new order... sketchy. The sales person "didn't have access" to the system that managed existing orders... sketchy...
Don't trust this website
Like others have said, this company is a pure scam. I ordered products in Aug 2022 and have yet to get my items. I have followed up once a month to get an update, and since November they have ignored my emails. I'm requesting a chargeback on my CC since this is clearly some form of fraud. DONT ORDER FROM HERE.
Tip for consumers:
AVOID AT ALL COSTS.
I thoroughly regret placing an order with this company and wish I had seen these reviews instead of the perfect reviews on their own website. As others have mentioned here, they took my money and waited weeks to hear back. After ordering the product, the next day April 3, I reached out to cancel but they said it has shipped and it wasn't possible. Weeks pass and many emails exchanged and I'm told they'll get me a tracking number shortly'. This is to buy time each time. Eventually I'm told the item I didn't want isn't even available and they offer another item. I agree. More time passes between exchanges though I ask for confirmation. I follow up on April 21 and I'm told they're checking on it. April 23 I get a shipment notification of the item I was told was out of stock and agreed to change to a different product. Ridiculous process, constant delays and lies to buy time and uncertain of the product is actually coming bc the tracking number isn't valid at this time. I will fight this and hope people learn that they are the worst!
Its simple, I called directly to ensure a sink that was on their website was in stock. I needed it for a construction project. They put me on hold and checked and said "yes its in stock and it can be out within a day" i agreed, and said i would pick up curb side to help. They said there is "no curbside' due to covid but it would be shipped. I agreed and said ok. Still nothing, they never had it in stock, they havent shipped it and they charg3d my credit card. I contacted again and nothing, RUN! Buy from anybody else. I am proceeding with Fraud. This is the low lifes out there and customer service is the biggest crooks.
Ordered a Zavor Lux LCD multicooker on November 23 2019, after one week item had not shipped contacted store by e-mail, was told they were waiting on a shipment to arrive next week. Next week has come and gone, still not shipped yet! E-mailed the store again asking for a refund, now they are not answering my e-mails! Two weeks and one day later, item has still not shipped! Do not purchase anything from this store!
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