I ordered LACELESS but received lace and they refuse to correct their order. DO NOT SHOP HERE! I do not recommend.

I have spent about 5 hours of my life fighting with this company on one order. I ordered 2 pairs of shoes online on 8/27. They shipped out only 1 pair of shoes in a box that was big enough to hold one pair of adult shoes. (I measured). But the packaging ship that was included said there were 2 shoes included in the 1 box. I had this feeling that it was going to be a issue (gut feeling). I called them immediately and after a long as wait, I spoke to a customer service agent and told them what happened. (call #1). They told me that although it was THEIR fulfillment issue, that I would have to fill a claim with fedex. They sent me a link to fill a claim with fedex. I did and the link had a bug that made it very difficult and was super annoying. After several tries, I finally was able to. During no point in call #1 or in the email they sent to detailing how to file the claim with fedex did they tell me I needed to call converse back after I filled with fedex. I filled then waited. After a week had gone back. I waited. Then after a while, and fedex emailed me the form response of "sorry, it was determined it wasn't our fault". (as suspected). I called converse again (waited another 45 minutes for them to pick up). And told them and the woman said, "oh, you were supposed to call us back after you file. Oh really, you never told me. She then promptly refunded me for the shoe they never sent out only after I asked for a supervisor. Why didn't they do that in the first time? After this experience, I told them I do not want to keep the 1 pair of shoes I did receive because it left such a bad taste in my mouth. I asked for a USPS label so I can return the shoe. They emailed me the label and I dropped off the shoe on 9/12. I kept my drop off package confirmation. Thank God. Since then, I have called about 4 times, each time, holding for about 45 mins. Because although the warehouse has received it, they have to "investigate" the financial records as to why I haven't received a refund. WHAT? So they acknowledge they received by shoes, about a month ago, but they won't refund me. WTF is wrong with this company? I WILL NEVER BUY ANY CONVERSE AGAIN! WORST CUSTOMER SERVICE EVER! And I do a LOT of online shopping. If you have received my return for unworn, shoes I didn't even take out of the box, and you acknowledge I returned it and you received it, refund my money. If you need to investigate why you haven't refunded me, you do it on your end why you $#*!ed up my order from the beginning to end. NOT MY PROBLEM BRO!