• ConsumerLab.com

2021 CUSTOMER CHOICE AWARD

ConsumerLab.com

Overview

ConsumerLab.com has a rating of 4.23 stars from 543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ConsumerLab.com most frequently mention many years, good work, and accurate information. ConsumerLab.com ranks 1st among Alternative Medicine sites.

  • Service
    16
  • Value
    25
  • Shipping
    4
  • Quality
    21

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.5%
Positive
35
Neutral
4
Negative
1
1
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What reviewers want you to know

Positive highlights

Critical highlights

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How would you rate ConsumerLab.com?
Top Positive Review

“Very useful”

Mirko B.
1/15/24

Very useful unbiased reports on their product tests and the findings. Knowing which supplement makers to trust is of crucial importance to me. I also like their informative newsletters about the latest research pertaining to various substances usually available as supplements. Can hardly imagine being without Consumer Lab as an aid now.

Top Critical Review

“Greedy”

Jiminy C.
5/17/23

All of what they're consolidating is available somewhere else free online, consumer reports is 100% about making money off the less internet-research-Davy consumer they claim to care about. I'm sure a majority of their subscriber base is a bit older. Should be free, paid for by web traffic ads donation etc.

Reviews (543)

Rating

Timeframe

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Reviews that mention popular keywords

consumer lab (114)
Thumbnail of user annw1228
1 review
0 helpful votes
December 5th, 2023
Verified purchase

I sometimes see items on you prime choice picks that are not easy to find or do not exist. Case in point, anything made by Rexall. I finally found that Rexall is through the same company that owns Dollar Store. But I could not purchase your 1st choice. Can you include a link to purchase items like LabDoor does?
Please test more choices of each product. Looking at Amazon can help you narrow your choices if you look at the number of purchases of particular items.

Thumbnail of user yonm1
1 review
3 helpful votes
June 21st, 2023
Verified purchase

Once I'm able to get to the article I'm interested in reading, all is good. Very informative, well- researched, and thorough. I also appreciate the continual updates in yellow highlights. Now here's what needs to be improved. When I receive an email highlighting an interesting article, I click on the link, read a brief summary and then to go to the full article I need to log in. However, after I log in, it doesn't take me back to the article and I have to search for it. It's a huge time waster.

Thumbnail of user danielc3423
1 review
11 helpful votes
November 27th, 2022
Verified purchase

The product reviews get worse as you test obscure brands when most of us use the popular brands by known manufacturers. For instance, you have reviewed neither Nature's Bounty nor Puritan's Pride in over two years. What's the mattter? PP was sold evidently, but it remains a popular brand. Also Vitamin World. I buy a lot of Vitamin Shoppe's products, nary a review. Swanson? Same. Shiff, same. GNC, sometimes.

Thumbnail of user dianad1332
1 review
2 helpful votes
July 12th, 2023
Verified purchase

I rely on CL's reviews of nutritional supplements and ancillary health-related products (such as water- and air- filters) in choosing appropriate porducts for myself and my family--but I have found that in the last couple of years, the brands they choose to review--and update--are not the brands that I have interest in and are most accessible. Further, CL is choosing to 'recycle' reviews more often rather than review new science and new (and promising) supplements. I am not sure whether this is a result of the general, pandemic-related slow down in virtually everything, but after being a member for many years (10+), I'm not sure I'll renew my membership.

Thumbnail of user tonyk698
2 reviews
2 helpful votes
January 14th, 2023

Consumerlab.com does not test every manufacturer and the format of the info downright SUCKS. It's very confusing because they will do everything in paragraph for all clumped together. Then the list the Top Pick which is always something different than what was in the paragraphs. So, are they saying top pic based on cost, quality, quantity? I truly is a mystery. Let me choose the top pick not you. Is very confusing. If they put as much effort into to the layout of information as they do with the testing this site would be amazing but at this time i feel is BS.

Thumbnail of user dawnb201
Dawn B. – ConsumerLab.com Rep

We test hundreds of popular brands of supplements and health foods, but certainly not every product. While you should absolutely determine what criteria are most important to you, most of our readers appreciate that we also boil down the results of our tests and reviews to suggest Top Picks, and we do explain the basis for our choices -- which typically comes down to providing the highest ingredient quality, right dose, and providing the best value.

Thumbnail of user glorial479
1 review
5 helpful votes
December 14th, 2022
Verified purchase

General info useful but reviews on the same brands over and over are not.
Most of the time the brands I use are never reviewed. For instance, Protein Powder/ I use SUNWARRIER PROTEIN ORGANIC WARRIOR BLEND IN BOTH CHOCOLAT AND VANILLA. Sold at CVS.and Vitamin Shoppe Never shows up in your reviews. Very annoying.
Also KOS protein powder, same, You NEVER review it!
Magnesium Taurate capsules from Cardiovascular Researcch.No reviews by you!
Probably wont renew if you continue to ignore these popular items

Thumbnail of user carolb2737
1 review
2 helpful votes
May 18th, 2022
Verified purchase

I find that your subjects reviewed are important and current.
I find it a little bird to quickly read what I've already paid for.
The must be a way that a member doesn't have to find it necessary. My email address should be my ticket to get in. Easily.

Thumbnail of user jamesa2809
1 review
3 helpful votes
October 19th, 2022
Verified purchase

The content of your reviews is excellent. However, your review pages become increasingly long as information is added, and there is no "Back to Top" feature available.

Thumbnail of user loisl221
1 review
0 helpful votes
July 12th, 2023
Verified purchase

I am scrolling,, scrolling, scrolling only to get tiny segments of info. I can't see a complete assay of any item on one page only (like a label). This means I have to rely on manufacturers labels online. What's the point?

Thumbnail of user edf146
1 review
17 helpful votes
June 12th, 2020
Verified purchase

1. I want you to address why you don't cover whole-food vitamins instead you have just lab produced vitamins.
2. Your articles should have a conclusion as they are too long.

Value
Thumbnail of user billa513
1 review
2 helpful votes
May 4th, 2021
Verified purchase

I usually buy supplements based on your reviews. But sometimes when you do an update, that top rated product is not reviewed in the update, yet it is still available. What happened?

Thumbnail of user todc10
Tod C. – ConsumerLab.com Rep

Hi Bill - As there are over 30,000 supplements sold in the U.S., each time we perform a new review of a category, we try to retest some of the top-rated products from our previous review, but we also test new products, particularly if they seem to offer advantages over previous products in terms of formula, ingredients, quality, and/or cost. As a result, there can be some change over time in the brands and products covered in a particular review. In any event, we understand that many ConsumerLab members would like to see continuity in the products covered, so we will continue to include most previous Top Picks (if still sold) in new reviews -- although there is no guarantee that they will remain our Top Picks year-after-year.

Thumbnail of user joannes727
1 review
1 helpful vote
April 26th, 2021
Verified purchase

We want to take supplements and vitamins to better our life. It is good to know that someone is trying to make the supplier and manufacturer honest about what they are selling.

Thumbnail of user nielam
1 review
3 helpful votes
March 30th, 2022
Verified purchase

Although I have benefitted from a lot of the reviews, I don't see some of my sources included like Stop Aging Now.
I would also like to see updates re improvements such as which chocolate producers have lessened cadmium in their products.

Thumbnail of user dawnb201
Dawn B. – ConsumerLab.com Rep

Hi Niela, thank you for your comments. We update our information after purchasing and testing a new group of dark chocolates and cocoas, and our next update is due in 2023. As far Stop Aging Now, we will add this to our list of suggestions of brands to test from our members.

Thumbnail of user markr1154
1 review
7 helpful votes
April 1st, 2020
Verified purchase

The reviews were through and thoughtful. I trusted them.
Once I had reviewed what was relevant to me the value of the service dropped. Not every supplement or brand I was interested in was reviewed.
Your weekly updates are ok but I believe they are old info available in the body of your information.

Thumbnail of user dawnb201
Dawn B. – ConsumerLab.com Rep

We appreciate your feedback but want you to be aware that there is new content added almost everyday, and new product reviews every two to three weeks.

Thumbnail of user adeenab
1 review
5 helpful votes
December 14th, 2022
Verified purchase

Love the info but the site is difficult to use. I'll click wanting to read additional info Top Picks or a report.
The site has me re-enter sign in again & then not take me to specific info I requested
I get frustrated & exit the site when this happens.
Please fix this!

Thumbnail of user michaelc2928
1 review
27 helpful votes
June 12th, 2020
Verified purchase

1. To fail a product because they don't meet their own high labelled standards, and to pass a product that meets their own poor labelled standards makes no sense. 2. You have lost your perspective. Harvard (https://ethics.harvard.edu/blog/new-prescription-drugs-major-health-risk-few-offsetting-advantages) indicates 128,000 people die of prescriptions drugs each year. In 2010, not one person died by taking a vitamin. To indicate vitamins have no value for certain problems because of a lack of RCT testing is missing the forest for the trees. Besides, we are coming to realize that medical testing is fraught with statistical problems (https://www.nature.com/articles/d*******0874-8). You need to reevaluate what constitutes valid research.

Thumbnail of user lorettal4
1 review
23 helpful votes
November 9th, 2014

We have subscribed to ConsumerLab for over six years now. We are very much into natural and holistic health and, obviously, find ConsumerLab very helpful. Their subscription rate is $56 or $59 for two years and you can cancel at anytime, which we have done with no problem. We missed it so subscribed again. It is auto-renewed like almost every other subscription we have, so if you don't cancel it will charge your credit card again. Their website shows a great number of lab test findings which failed their tests. They also show even more companies who pass. The companies who fail are able to submit their differences of opinion or findings which are published by ConsumerLab along with the rest of their info. The FDA does not test supplements so we are at the mercy of any fly-by-night that chooses to go into business. The FDA does have guidelines which ConsumerLab checks to see that these are met as part of their testing. They test to assure that the supplement contains what it says it does, as well as tests that they contain no toxic materials. They show results of tons of research done by others around the world to educate members on what vitamins/supplements actually do and do not do for our health. The CEO of the company has testified before congress regarding legislation pertaining to vitamins and supplements. Sounds pretty well-respected to us!

Thumbnail of user kennethg330
1 review
6 helpful votes
August 3rd, 2020
Verified purchase

There are some very good articles with an abundance of information... my issue is that so many times the items that are reviewed do not include many of the items i can purchase on sites like Swanson... so it is difficult to make a comparison

Thumbnail of user dawnb201
Dawn B. – ConsumerLab.com Rep

We're glad to have you as a member, Kenneth. Thanks for your review. You can always feel free, as can any member, to shoot us suggestions on products you would like to see us test in the future.

Thumbnail of user carolyne61
1 review
15 helpful votes
April 29th, 2019
Verified purchase

They are giving me preliminary access to the types of tests and their results for a few different supplements. This will help me to decide if I'd like to be a member.

Thumbnail of user steveg873
1 review
11 helpful votes
April 2nd, 2020
Verified purchase

I like the information received but there needs to be more frequent product reviews and of more companies to make it worth the price

Thumbnail of user dawnb201
Dawn B. – ConsumerLab.com Rep

We're actually publishing more product reviews than ever -- with a new category report one every 2-3 weeks.

20 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

ConsumerLab.com provides independent test results, reviews, ratings and comparisons of vitamins, supplements, herb and nutrition products to consumers and healthcare providers.

Business History

ConsumerLab.com, LLC ("CL") is the leading provider of independent test results and information to help consumers and healthcare professionals identify the best quality health and nutrition products. It publishes results of its tests in comprehensive reports at www.consumerlab.com. CL also conducts an annual Survey of Vitamin & Supplement Users. CL's research is cited frequently by the media, in books, and at professional meetings. In addition to the products it selects to review, CL enables companies of all sizes to have their products quality tested for potential inclusion in its list of Approved Quality products and bear the CL Seal. Since its founding in 1999, CL has tested more than 5,600 products, representing over 850 different brands and nearly every type of popular supplement for adults, children, and pets.

Company Representative

Thumbnail of user dawnb201
Dawn B.
Director of Digital Marketing
Typically does not respond to reviews

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