ConnectingThreads has a rating of 4.3 stars from 108 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ConnectingThreads most frequently mention customer service, and quality fabric. ConnectingThreads ranks 5th among Knitting sites.
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I buy a lot of fabrics from CT for my WoW Pillowcases so that I have the perfect colors available when making them! I also make quilts and find the perfect colors or prints from CT to finish them! With the gas prices, I find CT saves me the driving and offers many quality choices that are mailed directly to me. I love their thread and use it on my sewing machine for all my sewing projects.
I have been very pleased with previous purchases from Connecting Threads, but I recently used the chat feature on the website to see what fabric colors would go with a specific panel that I wanted to purchase. I was given some recommendations, which I then purchased, along with 3 of the panels. There is only 1 piece of fabric out of the 5 recommended fabric colors that go with the panels. Returning the fabrics is a big inconvenience, so I will keep it but I will look elsewhere for coordinating fabrics. Very disappointed that their customer service rep was so wrong on the colors.
I have been very pleased with previous purchases from Connecting Threads, but I recently used the chat feature on the website to see what fabric colors would go with a specific panel that I wanted to purchase. I was given some recommendations, which I then purchased, along with 3 of the panels. There is only 1 piece of fabric out of the 5 recommended fabric colors that go with the panels. Returning the fabrics is a big inconvenience, so I will keep it but I will look elsewhere for coordinating fabrics. Very disappointed that their customer service rep was so wrong on the colors.
Purchased Entwined quilt kit. Frayed. I thought it was the Americana Collection that frayed. Later I purchased several pieces of yardage from another collection. Those pieces frayed. I truly hope CT resolves the issue. Their color, print, and theme choices are beautiful. It is disheartening to work meticulously on a quilt to see it unravel.
Kits did not have the required amount of fabric. There was no explanation why the kits were short on fabric. I ordered 2 kits so I could make the quilt larger. Nine fabrics were required, only six were sent in both kits. I paid full price for both kits, so I was disappointed.
Due to the fact that you us USPS for delivery, it took forever to arrive. I use their informed delivery so I could see that the package sat in the post office for a long time.
Ordered my fabric on July 24th. On July 29th received email saying it was shipped. But only the shipping label was created. It took them 8 days to get it to the post office. Today it has been 11 days sine I ordered and I still haven't received it. I will not buy from them again.
Products used:
Fabric
Their fabric is not worth the wait when they charge your credit card the day it ships and they continue sending it via postal service that takes two weeks to get from Georgia to Alabama. And they send you an email that they will respond to your concerns - but never get back to you. I am still waiting for second order. First went to wrong address because their shipping label was so faded!
I joined a Connecting Threads Block of the Month subscription because I'm totally new to quilting and it advertised a Facebook group for support. I tried the main FB group - no response. I tried FB messenger- got bot response with phone number. I called phone number & person couldn't help me. I asked what else I could do. She suggested an email. I got the following response:
Thank you for contacting us.
I have looped in our Department heads for review. I am sure it was on their list to accomplish.
Thank you kindly,
Kara
Superior Threads – *******777
Connecting Threads – *******454
Knit Picks – *******323
WeCrochet – *******727
Crafts Group, LLC. - *******900
Same number I had called. Clearly only into sales and uninterested in customer support.
Tip for consumers:
Do not expect any support
Products used:
Block of the Month Quilting
Takes forever to ship then marks item shipped and not really shipped. Took almost 3 weeks to get my order. When you call to confirm order shipped, if not and you want to cancel, claim order is in warehouse and cannot be cancelled. Supposedly has 3 or 4 websites and not enough people to cover their orders. Several orders I placed, I did not receive the item I ordered but someone else's order and had to wait an additional week to get my order -- almost a month. Nice fabric but does not know how to keep up with the business end.
I placed two orders recently. The time to get the orders took forever. And once I did get then I was really disappointed in how the fabric had been packaged and cut. The fabric was inside out and jammed in to small plastic bags so was very wrinkled. The "kit" I got was also jammed in a plastic bag and the pattern was basically folded in half so was rubbed and crinkled in the middle around the stack of fabric. The fat quarter bundle was just a stack of fabric badly cut with lots of selvage, inside out, and just stacked together - not neatly folded and bundled together - again jammed in a small plastic bag and wrinkled. Won't order from them again.
Be very careful of their precuts. They are not what they appear to be. The precuts are not packaged well, are not measured and cut well, and they way they detail fabric yardage on the invoice can be very misleading. The precuts seem well-priced till you realize that there are only a few in each collection, and if you want multiples of the prints, you must order multiples of the precut collection. They fray because edges are not pinked, and fray badly. BUYER BEWARE--customer service is also slow when you question your order contents.
Connecting Threads is a team effort. From our fabric and pattern designers, to our in-house quilters, to our buyers, to our management everyone is working with one goal in mind: To provide you with the soft, quality fabrics at an affordable price.