• Comstrom

Comstrom

Overview

Comstrom has a rating of 2.8 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Comstrom ranks 102nd among Furniture sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    6
  • Quality
    6
7
See all photos

What reviewers want you to know

Positive highlights

  • Customer service was also good there is a sales representative Samuel he gave me $30 discount.

Critical highlights

  • The website said the item was in stock, so I placed my order.
  • They accepted my order, charged my credit card and sent an e-mail telling me the would delay 15 days.
How would you rate Comstrom?
Top Positive Review

“Very happy with the purchase of table”

jessi c.
3/25/19

Very happy with the purchase of table. It looks exactly as I expected it to based on the photos. A slightly white washed wood grain texture. The piece is sturdy enough for my small kids to stand and sit on without me being concerned but light enough for me to move around the room on my own. Delivery was during the window selected and the 2 gentlemen who brought it in were friendly and helpful. The table was received in good condition, no damaged.

Top Critical Review

“Terrible customer service and communication. DON'T BUY ANYTHING FROM THIS SCAM OF A COMPANY.”

Barbara P.
7/11/22

I ordered a Christmas Tree from this company January of 2022. They indicated it was out of stock until June. I emailed in July when I saw my item was available on their website and they still told me that id wouldn't be available until September. I called and spoke to someone overseas and asked if they were a scam company. The guy barely understood english. DUMP COMSTROM, THEY SUCK!

Reviews (70)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (11) order (36) credit card (3)
Thumbnail of user shawnw249
1 review
0 helpful votes
June 30th, 2020

One of the best places to buy furniture online. Don't order if you need the items next day, but if you are flexible with delivery dates, you will get the most reasonable price online

Service
Value
Shipping
Returns
Quality
Thumbnail of user vps
Paul R. – Comstrom Rep

Thank you for your business. Appreciate it.

Thumbnail of user michaelj532
1 review
2 helpful votes
October 1st, 2018

Finally i received my night stand. Quality and finish is good as mentioned on their website. Hope this will last longer. Customer service was also good there is a sales representative Samuel he gave me $30 discount. Everything was good except delivery time of 3 weeks.

Thumbnail of user ariels30
2 reviews
1 helpful vote
March 6th, 2019

I was receive amazing customer service. The price was same across many retailers but the agent helped me make a purchase. He also helped me find matching items and followed even after the purchase. I generally don't leave review but i had to do this one for so much work by the guy...

Thumbnail of user dl417
1 review
0 helpful votes
July 6th, 2020

Good product great fun. Package arrived a bit damaged due to UPS handling but actual inflatable was intact. All around good fun just delivery was delayed 3 days again due to UPS.

Thumbnail of user vps
Paul R. – Comstrom Rep

Dear DL, Thank you for your business. Appreciate it.

Thumbnail of user meridaj
1 review
2 helpful votes
October 1st, 2018

Disclosure: I'm reviewing my purchase as the agent that sold me furniture was very helpful. He gave me good discount and I promised to leave a review.

I received my furniture, customer service was good. Price was good. The communication could have been a little better. I understand that they are into wholesale business and sell to some retail customers too but they want to grow on the retail side, they need more communicative platform. All in all, I'm happy with my purchase.

Thumbnail of user shelbyp26
1 review
1 helpful vote
October 10th, 2018

Great modern light fixture! It was super simple to install and
Looks great in my space. I feel the finish and quality is top notch. I
Would definitely recommend.

Thumbnail of user chucke32
1 review
0 helpful votes
July 3rd, 2020

Very happy with my order. I was impatient with the extended delay in shipping the product. I am sure the Supply Chain of the vendor was disrupted by COVID-19, seeing that the weight set came from China.

Thumbnail of user vps
Paul R. – Comstrom Rep

Dear Chuck,
Thank you for your business. Appreciate it.

Thumbnail of user roberta593
2 reviews
1 helpful vote
September 27th, 2018

I placed an order for the recliner 6 days ago and today I received it. Delivery on time as mentioned. Quality of product is very good. Their customer service is awesome. Highly recommended for home decor products.

Thumbnail of user aaronw153
1 review
3 helpful votes
September 12th, 2018

I placed my order 5 days ago. The order is still processing. Hopefully in a day or two, I should get the product. I received the tracking number today with a link for review. Looks good so far. Will update the review once I get the product.

Thumbnail of user sanahag
1 review
2 helpful votes
September 12th, 2018

Good site for home improvement products. I ordered all of my curtains from them and they arrived right at the time and the products were up to marks.

Thumbnail of user lukel49
2 reviews
3 helpful votes
October 6th, 2018

Has been great so far. Connect easily and quickly. Good customer service. Easy to order. Would recommend.

Thumbnail of user daniellef79
1 review
2 helpful votes
November 8th, 2018

I was very pleased with my experience and would have loved to have found this company months before. I was very satisfied with the pricing, the timely arrival and overall service I received from Comstrom.

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From the business

Company Representative

Thumbnail of user vps
Paul R.
Manager

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