Comstrom

After waiting months my 2 lift desks came without the actual lift kits. It is impossible to assemble the desks without the kits. I called, texted and emailed over and over, each time they gave me different bogus reasons why they were not sending the missing lift kits. Now they want me to purchase the lift kits for an extra $890 per kit. Time to go to the Better Business Bureau and report these frauds. I will continue to text and email until I get the 2 kits, so they don't get away with ripping off consumers.

This company is a scam. Do not order from them. I bought a piece of furniture and after a month it still had not shipped. I contacted them and they said I needed to pay 89 more dollars for oversized item shipping or cancel my order. I paid it and still could not get a tracking number. After 2 weeks I told them to cancel my order and refund my money multiple times. I kept getting responses that they would refund it and never received any refunds. Now I am out over $500 dollars.

My order bore no resemblance to what was pictured online. No invoice enclosed. No one responds to repeated email & text message. Don't make the mistake of ordering from this company!

We ordered a hot tub that was listed IN STOCK but they did not have the item and wanted more money for a replacement. Their website clearly states they won't take your money unless the item ships which is false and the rep who clearly worked from home could care less about doing the right thing. HORRIBLE experience, they are clearly cheats

Ordered bed set 9/28/20 and received shipment 11/24/20, two months! When received bed, it was damaged and dresser was wrong item. Still in process of trying to get items returned and money back. Called everyday and talked to same rep and he says I will get an email in 24-48 hours, still no email starting return. This company will take your money right away but ask you to be patient when you want it back. Total frauds as far as I'm concerned. Trying to get my money back and will purchase same set on wayfair for a little more money. At least I know they are not a bunch of crooks.

I bought a $300-plus wrought-iron room divider, and it showed up barely boxed, with many pieces missing. I've made three attempts to contact customer service, to no avail. I love furniture, but I wish I would've paid a little more for the assurance my investment wasn't in vain. I'm usually the person who writes glowing reviews, so I hate that I can't be more pleasant here--but I've gotta be honest.

Order a dresser on 02/29/2020. On 03/28/2020 asked via email where's item? Said it would ship 04/29/2020. On May 1,2020 cancelled order!

This company allows you to purchase merchandise they do not have and cannot obtain. Then hold your money until you request a refund.

Plain and simple FRAUD!

At this point, the chicken coop I ordered four weeks ago still has not arrived. I have three-month-old chickens living in storage containers because I don't have a house for them. I was told today it would be another three weeks. I hope they will refund me some of the purchase price to make up for the huge delay! I will update my review if it comes On August 19 as I was told.

Ordered a white bench that said in stock. A few days later I received an email saying that it was on back order dated a month from the day I purchased it. One month later I call and they told me it would be another month. Yet on their website I could order the same bench that says in stock for a higher price. What kind of game are they playing.

An absolutely terrible experience. Called and emailed for two full weeks with total radio silence before being told that the nursing chair (which was listed as in-stock) couldn't be delivered for five months and abruptly canceling. They didn't even bother to answer or respond to >10 phone calls, and 5 emails.

They do not keep their website updated with accurate available merchandise. Charged me for an item that they no longer had then had to go through the process of getting a refund. Total waste of time

I ordered a bed that stated in stock and said it would be delivered on a certain day. That day passed so I tried emailing the company but no response so I tried calling finally someone answered and explained that the bed was on back order (only after I call they send me the email - genius) so I decided to wait. Then again that day arrived and no delivery so yet again I called and they said back order again - I got really upset since they only emailed me that the bed was on backorder AFTER I called! So I decided to wait one more time cuz I really liked the bed and was a great price. I'm Still waiting for the bed and no communication what so ever. I decided I want to cancel my order but trying to email them call them for days and nothing! When you call it just hangs up! There's no one to talk to! Do not fall for their "better" prices. I'd rather pay a bit more and have communication! Will never ever recommend comstrom. They might just be a scam. Best part is they already charged me! Usually the charge is pending until the item is shipped! Another reason for the company to be a scam- I'll just have to dispute the charge- what a waste of my time!

Purchased a weight bar they had as in stock early April. Received notification that it was backordered until mid may. Then 2 days ago I inquired just to make sure and was told it was on backorder until aug. 30th. I asked for an explanation and then they said it would ship at end of may. Then this morning was told they cancelled my order! This was the biggest waste of time. Complete joke. I will never order again

I'm not the type of person to ever write reviews but I am for Comstrom cause they annoyed me that much. Placed an order in June, received confirmation but no tracking. Contacted them in August asking the status, was told it would arrive in September. That date rolled around and I emailed them again, was told it would arrive in October. When responding to the email I received the same automated response back. I then called "Comstrom" for the phone to pick up saying "National Furniture Company." This person was very hard to hear and was not professional at all. They completely ignored the fact that I told them I was just getting automated responses that meant nothing. Now November and my order has still never arrived and suddenly my confirmation/tracking cannot be accessed. I called them again to definitely talk with the same person, but with a different name, and cancelled my order. The one star they are receiving is for the fact that I actually got my money back. Their pathetic 5% "we're sorry you didn't get your order" certainly doesn't do any justice to them never fulfilling orders. I fully regret rushing to buy something cheap from this website. Don't be as innocent as I was thinking this was an awesome deal. Worst site I have ever ordered from! They are a complete scam!

This company sucks. They took $200 in a March, it's June and no shipment. All I get is a bunch of excuses. They don't send updates on my order, I have to constantly ask. I seriously think these people are a scam. Don't do business with these people! Buyer beware!

I placed an order on April, 15th.
They accepted my order, charged my credit card and sent an e-mail telling me the would delay 15 days.
After 20 days they didn't sent my order.
I am trying to cancel this order and after several e-mails got no response and no refund.
Terrible customer service
Do not trust them

Ordered a lamp which was supposed to be in stock at Comstrom, while it was on backorder at many other places. A few days later it turns out it's on backorder at Comstrom as well, they just aren't honest about it on the website. Inquiries about realistic delivery time were met first with a canned non-response, and when I complained, order cancellation! Incredibly rude and unprofessional - stay away!

I have been fighting this company since June (5 months) to get a refund on a product never delivered. After a few emails they simply erased my account. There is no information on corporate headquarters to try to raise your complaint to a higher level. At this point, they have stopped answering my emails and seem satisfied to keep my $500.00.

Items listed as in stock. You purchase the item and a week and a half later they tell you that it is out of stock. You request your money back and takes them like a week to fulfill the cancelation, plus, 3 to 5 business days that it will take for your money to show up in your bank account. In a nutshell they work with your money for a while month. Stay away from this poorly run company

Read carefully their return policies! They will charge you 30% +shipping. Also, you will never prove that they send you an item not matching the description. Instead of bright bed sets, I received faded rags.
In addition, https://www.shimze.com/ is the same squad.
Vipul S. Is the customer representative with no knowledge of communication, ignoring customers' requests and emails full of grammar mistakes.

I purchased an "In Stock" item back in December. Was told it would be shipping in two weeks. After two weeks and no delivering. I inquired about the item. Was told that it was back order until Jan 30th. Second week of February, no delivery. Emailed again, was told it was back ordered until April 30th. Emailed the May 1st to check status and was told it was back ordered until June 30th. Ironically, the item online states it is "In Stock".

I ordered an item back in March. Every time I checked, they said it would be sent the next month and the next. I asked for a refund and they said they were sending it in a few days. A few days after the day they said they would send it, it still hadn't been sent. I contacted them again and they said they would process my refund. Two weeks later and two unanswered email later, no refund and no reply. Do not order from them unless you want to pay for something you will never get. I wish I could give less than one star.

I ordered a chicken coop on April 26. They took the money from my account that day. As of July 12 I have still not received my coop or my money back. I have never been able to speak to a person only text or email. But I get emails with order suggestions from my past orders, like chiken coops and such.